Had a problem with my laptop took it to a reputable repair place, they discovered three viruses. The viruses were removed but, in the process, assorted programs were deleted. Don't know why but, since it's done, it's a moot point. One of the programs was my Norton 360 that I purchased in November 2007. I thought I could download it again but I couldn't find my order anywhere in Norton. I have my 2007 Order #, Key #, Activation #, etc. As my 2007 subscription is about to expire (on 11/20), I thought if I renewed the subscription I could download it again. I paid the $79.99 and found that I either cannot download it or I'm too dimwitted to do it. I was hoping Norton had a chat line like some merchants do but they either don't or I'm too dimwitted to find that as well. I'm currently without protection except for what Windows XP offers. Any help out there???