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Malware Removal Forum Recommendations
I have re-checked all of the original forums that I recommended several years ago, with the following results and addition:
Q Malware Removal forum
Started by a former member of the Norton forum (Quads) and continued on in his memory by a Norton Guru and trained Malware Removalist (dbrisendine). Not affiliated with any AntiVirus company and done on a volunteer time basis, all malware removal is under the strict guidelines of trained removalists only. Other boards are open to public input but malware removal is controlled to protect the end user. Helpful steps on Creating an Account and the Logs needed to start the cleaning / help process can be found here (link is external).
Always very good. They run scans to check the system first before any removals, they use the latest tools, and if they run into trouble, they have the ability to fix Windows problems as well. They have higher level specialists to handle the higher level infections. They will ask you to remove illegal software and u-torrent.
Because they are so well known, it can be a lengthy wait to get assistance.
Are effective at removing malware. They do run some tools prior to looking at what is in a scan to see what is happening first. They have lost a few bits and pieces that had to be repaired later. That can happen in removals anyway, but I like to see them take a look first. They are using up to date tools. Again, all cracked or illegal software must be removed before they will assist and they will not assist in future.
Good forum. They have a few of Bleeping members as well. Lots of experience there. Check logs before beginning the removal, and do it carefully in steps. Also very strict on pirated software, cracks, etc.
Can be up to a 3 day wait.
Not as active. Schrauber is very experienced and handles the higher level infections, uses up to date programs, runs scans first. Few posts per day. Probably not a long wait time. Same rules for illegal software.
They like to get a scan using their own tool first, but they don't push it on users. They are just used to getting the most out of it. They also have some Bleeping people on board. They are very strict. You have 72 hours to do asked or your thread will be closed. No illegal software-everybody is the same on that one. Nobody likes to waste their time. Their tools are up to date and they are very effective.
Always check a forum personally to make sure that they are active and use modern tools. Read a few posts to see if they have lost a few operating systems, and familiarize yourself with what to expect before posting for assistance.