Kudos1 Stats

Norton Internet Prevention add-on Conflict with IE8

I have been experiencing IE8 problems due to the Norton Internet Prevention add-on.

Running Norton Security Suite Ver 4.3.0.5 (Comcast) on Win 7 32 bit and IE8.

The Internet Prevention add-on (9.1.2.0) prevents iexplore.exe process instances from closing when the browser is closed.  Multiple browser windows/tabs results in multiple process instances remaining running.  This results in IE8 becoming unresponsive, and either not opening new windrow/tabs, or conversely not closing currently open windows/tabs.

Disabling the Norton Internet Prevention add-on in Internet Explorer resolves all problems and restores normal operation of IE8.

I just wasted time with "Live Chat", wherein Analyst Santhosh suggested running Live Update, and/or removing the product and reinstalling from the Comcast website.   Of course, these recommendations failed to resolve the problem, which is clearly a conflict between the Norton Internet Prevention add-on and Internet Explorer (and I am guessing that this affects all versions of IE and all versions of Windows)..

I had originally posted this to an existing thread in the Norton Internet Security/Antivirus forum, but a poster remarked that the Comcast Norton Security Suite is addressed here;  hence the "move"..

Replies

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I have been experiencing IE8 problems due to the Norton Internet Prevention add-on.

Running Norton Security Suite Ver 4.3.0.5 (Comcast) on Win 7 32 bit and IE8.

The Internet Prevention add-on (9.1.2.0) prevents iexplore.exe process instances from closing when the browser is closed.  Multiple browser windows/tabs results in multiple process instances remaining running.  This results in IE8 becoming unresponsive, and either not opening new windrow/tabs, or conversely not closing currently open windows/tabs.

Disabling the Norton Internet Prevention add-on in Internet Explorer resolves all problems and restores normal operation of IE8.

I just wasted time with "Live Chat", wherein Analyst Santhosh suggested running Live Update, and/or removing the product and reinstalling from the Comcast website.   Of course, these recommendations failed to resolve the problem, which is clearly a conflict between the Norton Internet Prevention add-on and Internet Explorer (and I am guessing that this affects all versions of IE and all versions of Windows)..

I had originally posted this to an existing thread in the Norton Internet Security/Antivirus forum, but a poster remarked that the Comcast Norton Security Suite is addressed here;  hence the "move"..

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Same thing happened to me. I have IE8 & Norton 360 Premier Edition Version 3.8.0.41 on Vista. When I tried to open more than 1 tab, and then closed one of the tabs, IE crashed every time.

I found a temporary solution - to disable the Norton toolbar and than enable it again. Still, this does not work on my other PC, where I have windows 7 & Norton 360 Premier Edition Version 4.3.0.5 !!!

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I'm sorry for the trouble this is causing you.

The "IPS" team is looking into this issue. We will update this thread when we have more information.

Thanks,

Dave

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I too started to see this problem this morning 11/24/2010. Have never had a problem before. Disabling Symentec Intrasion Prevention clears up the problem.

Runing Version 9.1.2.0 11-16-2009. Another computer runing Version 9.0.5.0 8-22-09 is not have the problem.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I am having the same problem with the Norton add-in for IE8. It started this morning about 9 am (11-24-10).

Disable the IE8 add in and the problems went away.

William

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I have the same problem. Thought it was my PC. Will try some of the suggestions other peoples on the board used.

Norton 360 (4.3.0.5) IE8 W7 by 64

Nanaha

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Ditto. Just helped troubleshot a Win7-64 machine with this exact problem. Narrowed it down to SIP. Disabled it and the IE8 returned to normal operation. The bug also prevents desktop icons from working (the desktop becomes like static wallpaper). The machine was running the latest Comcast branded version on N360.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Can confirm above symptoms...Using 360 version 4.3.05.........Not Comcast

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

PS - SIP is Symantec Intrusion Prevension.

Also, the latest version of SIP being used in NIS does not appear to have the same problem if the machine I am on now is any indication.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Seem to have developed same problem today when running IE8 and vista home premium.  As this only started in last 24 hours has the MS update KB2447568 got anything to do with it as the problem only started when this was automatically installed in the last 24 hours?  MAy be a red herring but then again????

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I am so glad I am not the only one experiencing this. I noticed this problem last night and thought my internet connection was faulty. I disabled the Intrusion Prevention Add-on as suggested by many and the problem got solved. I noticed that the date of this add-on does not coincide with the date of the other two, which is the date I installed Norton 360 (version 4.3.0.5). I have Windows 7 and IE 8.

This is not the only problem I'm having though. Right after installing Norton, I was suddenly not able to get into my online bank account. I re-registered the account and it worked fine all day, but a few days later I tried to log in and again I couldn't get in. Three times I've re-registered the account and the same happens, so I've given up.

My knowledge on computers and internet basically goes as far as turning the computer on and opening ie, so I've no idea what add-ons are or why my account keeps getting erased. Is disabling the Instrusion Prevention add-on leaving my PC unprotected in any way? I noticed that, when googling something, Norton is no longer informing me if all the sites that appear listed are safe. Does it have anything to do with the add-on or is it something else?

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I too am having this issue.  If I disable Norton add IE works again.  On exit IE stays open and I have to kill it with the task manager. I did think it was the ms update KB2447568 but I uninstalled it and still have the same issue. I sure hope their is an update soon.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I don't think Ms update Kb2447568 is a factor as although I have the sypmtoms I have yet to install that update

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

All,

Please keep an eye on this thread for updates - http://community.norton.com/t5/Norton-Internet-Security-Norton/Internet-Explorer-8-quot-not-responding-quot-when-symantec/td-p/332161

It's likely that they're all related to the same issue, which we should have resolved shortly.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Just checked my Netbook, same problem. W XP  IE8 Norton 360.

 Remove add-on for IE8 but no joy. In windows 7 and XP. Same with the Desktop Icons, the don't work either.

Checked if I had MS KB 2447568 but I don't have it so this is not the problem.

Hopefully the find a fix soon for this issue.

Nanaha

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I Removed KB2447686 and no change to the problem, seems to be a Symantec update received this this morning.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

All,

Please run LiveUpdate to download updated IPS Definitions. This should solve the problem.

If you still have this issue, reboot the computer.

Please let us know if this solves your issue!

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Yes, it seems to have resolved the issue.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Tim..   Thank you for your timeliness and responsiveness.   The replacement IPS files appear to resolve the conflict.  Thanks again.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Thanks Tim all good here...........good quick resolution

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Great, every thing is working again. Desktop and Netbook.

Good Job.

Thank you

Nanaha

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

i tried this fix on a Vista OS and Well it still freezes up either when i first start the ie8 browser or when i open two pages... All IPS 2010 Definitions have been downloaded and i have uninstalled update KB2447568... I will have to check with my other palm top and see if it also has the IPS Defs installed as well.. that is running Windows 7 and is experiencing the same issues... thanks for helping

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Hello realityofsorrow,

This issue should be resolved for you. If you're still having this, have you tried rebooting? I would also try uninstalling and reinstalling the software to see if that help. 

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Problem got solved for me too, thanks for being so quick to fix the issue!

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

winxp sp3 ie8 nis2010 att dsl mbam-on demand and spyware blaster       8:00 am, wed 11-24, turned on computer, ran live update. two ips defs and virus defs updates.   next, i updated mbam.  then i checked my emails.   i had 7 new emails from pat, and 5 other emails.   the 7 new emails plus 3 old emails(saved since sept) from pat are now unreadable(they are in code). the other 5 emails plus all the other emails are fine.      10:00pm,wed 11-24, ran live update. one ips def and virus defs update green checks.     tried to update mbam, kept getting an error message.    windows error message appears stating something about memory.  then norton icon in system tray turns red and states i need to run updates.  tried to open norton on desktop icon but it would not open. nothing worked. i clicked start-rebooted.   it took awhile but finally rebooted.  everything is now working. i can update nis and mbam.   but my emails from pat are still written in code and unreadable.  i have not gotten any emails from pat today(11-25) but other emails are fine.    i tried system restore but did not correct the emails.     has anyone else experienced this?   are the emails recoverable.          thanks

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

I too had this very same issue.  I booted up my desktop with Win7x64, updated NIS 2010 then ran the MS update KB 2447568 and then began having issues with tabs in browser, it hung up the system where I had to resort to ctrl/alt/dlt.  I then uninstalled kb2447568 and still had the issue I then had to use system restore upon which time NIS 2010 did not work.  I then updated NIS 2010 to 2011 and after that my system worked fine..

Interstingly enough, I have a Dell Studio desktop with the new i5 chip, and my laptop is a Dell studio with the i3, both running Win 7x64, and I had the SAME EXACT issues with the same fixes needed.

Another funny thing, on my business laptop, which is an older Toshiba with XP pro Media Center with SP3 I've had no issues.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

i have uninstalled-reinstalled nis2010.   ran full system scans with nis and mbam, plus scan with tdsskiller- no infections found.   email from pat still in code.   uninstalled nis2010 and installed nis2011.  updated and ran full system scan- no infections.   got new emails from pat on 11-26 & 11-27.    emails are still in code.   nis2011 working great-just don't understand why (after running live update on 11-24 with the two ips defs) that all emails from pat come in code and all old  saved emails from  pat    have been changed to code.     i talked to pat and had him run scans-no infections found. he uses avg2011free and mbamfree.       thanks 

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

i have not been able to read emails from pat since 11-24.    every one of them is in code.   i'm the only user of this computer and the only thing done to the computer before this problem was updating nis2010 and mbam.   my emails to him work fine.  his emails to other people work fine.    his internet and email provider is insight cable(ky).     mine is dsl  att powered by yahoo.   i've googled looking for answers but it seems i am the only one with this problem.     

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Topo...

<< ... not been able to read emails from pat since 11-24.    every one of them is in code.  >>

I'm puzzled by this and since no-one seems to have commented on this business of messages being in code and since they are only from one user I don't see how it can be anything to do with your Norton product.

I don't know a lot about the technical side of emails but I have in a different context come across references to methods of coding used in emails, not for secrecy but for compatability between different systems -- a sort of common language that computers understand but not readable by us. This should then get converted back when you receive it.

Can you check with your ISP and with other sources of technical help in this area of communication?

I'll ask for some help here also in case this suggestion is worth following up.

Hugh
Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

i contacted att and they took remote access of my computer. they have never seen this before.  att contacted yahoo   yahoo states they have seen this and only solution at this time is to switch from advanced email to classic view. this worked on most but not all emails from pat.  they are writting up an engineering ticket on the problem.  11-24 was a strange day.  i still think  a conflict between norton update and yahoo .    thanks

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Topo,

I'm glad the mystery is resolved, at least partially. I think it can happen if something goes wrong with the header of the email and with it happening to only one source of emails I would have thought logically that it started back with the sender or the early links of the chain from there to you.

Please let us know if you hear any more from them on the cause.

Hugh
Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

i got two emails today(12-4) from susan.  one is ok-the other in code.   i've noticed that the email from susan and most of the emails from pat are forwarded to me with orginal sender using outlook express.   att called me 2 days ago but i was not home.  with this new occurence with susan email i'm thinking common link is outlook express.    thanks

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

kavitha,    made a post so you don't have to search for thread.     thanks

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Hello Topopurim


Can you turn Off Norton Antispam (Settings->AntiSpam) and tell us if you still see this problem?


Thanks

Kavitha

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

i turned anti-spam off for 24hrs  problem is still there     nis2011   18xxxxx125

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

&quot;Just send him down here with $1,000&quot; the young cowboy says. &quot;I&#39;ll<br>&gt;&nbsp; get him in the course.&quot;<br>&gt;<br>&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; So, his father sends the dog and $1,000.<br>&gt;<br>&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; About two-thirds of the way through the semester, the money again<br>&gt;&nbsp; runs out. The boy calls home.<br>&gt;<br>&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &quot;So how&#39;s Ol&#39; Blue doing son?&quot; his father asks.<br>&gt;<br>&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &quot;Awesome, Dad,

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

post 36 is what my email looks like.     thanks

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

<< &quot;Just send him down here with $1,000&quot; the young cowboy says. &quot;I&#39;ll<br>&gt;&nbsp; get him in the course.&quot;<br>&gt;<br>&gt;&nbsp;&nbsp;&nbsp;&nb​sp;&nbsp;&nbsp;&nbsp;&nbsp; So, his father sends the dog and $1,000.<br>&gt;<br>&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nb​sp;&nbsp;&nbsp;&nbsp; About two-thirds of the way through the semester, the money again<br>&gt;&nbsp; runs out. The boy calls home.<br>&gt;<br>&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp​;&nbsp;&nbsp;&nbsp; >>

Is html coding for:

"Just send him down here with $1,000" the young cowboy says. "I'll
>  get him in the course."
>
>   &nb​sp;     So, his father sends the dog and $1,000.
>
>    &nb​sp;    About two-thirds of the way through the semester, the money again
>  runs out. The boy calls home.
>
>     ​;   

so you sender or your receiver is not accepting html messages. It's not code.

Hugh
Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Hello Topopurim



i turned anti-spam off for 24hrs  problem is still there     nis2011   18xxxxx125 - Topopurim


So the problem is not due to Norton's AntiSpam.


As huwyngr says, Can you check with your ISP and with other sources of technical help in this area of communication?


Thanks

Kavitha

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

i'm not saying this is a norton problem.  all i know is i ran live update on 11-24, checked my emails and they look like this.  i checked this forum to see if there were similar problems.  noticed there was bad ips update on this date(the reason i posted to this thread).  please reread my first post to this thread.  i contacted att and they took remote acess to my computer and stated they have never seen this before.  att contacted yahoo and yahoo states they will open  ticket on this problem.   seems this problem is with original sender using outlook express 6.   then i see a thread stating nis does not play well with outlook express.    the common links are bad ips update, yahoo, and outlook express 6.    yahoo has never contacted me.  i don't expect this problem will ever be resolved since it seems i'm the only one with this problem.  thank you for all responces

Kudos1 Stats

Re: Norton Internet Prevention add-on Conflict with IE8

Topo,


Topopurim47 wrote:

i'm not saying this is a norton problem.  all i know is i ran live update on 11-24, checked my emails and they look like this. 

[ ... ]


Seeriously, never underestimate the power of coincidence!

In your first message here (#25) you said:

<< but my emails from pat are still written in code and unreadable.  i have not gotten any emails from pat today(11-25) but other emails are fine.    >>

I don't see any way in this could be a problem on your machine since it only applies to messages from one sender.

As you can see, the message you quoted as "code" in your recent message here is just a normal, formatted message showing the html coding. I converted it by setting my reply editor here to the HTML tab and pasting your "code" in and then going to the Rich Text tab that is used for normal posting and you can then read the message with only a couple of "foreign" html coding showing.

For me this indicates a coding fault at the sender's end, or corruption when that particular sender sends a message over the internet.

One thing Pat could do is to go into the Outlook Express 6 that is being used and reset to Default setttings -- I'm in Windows 7 on this machine so I can't check how to do this but I think there is a reset button in there somewhere <g> If not it may be that under Internet Options or something similar that there is a setting on OE that relates to sending html or text only messages and this might be messed up -- to try changing it, seeing what happens and even changing it back again.

But I'm as sure as I can be that it cannot be on your machine if you only have the problem from one sender.

I'm not trying to brush you off -- I want to see it solved but one has to look in the right place ..... and of course I can be wrong ....

Hugh
Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

most of the people on pat's email contacts list are friends and we live in the same city.   i called two of them to see if they were having any problems with pat's email.  all stated emails were fine.  i got two emails from susan. one was ok the other was like pats.   both were forwarded emails with the original sender using outlook express 6.   i have emailed att giving them this info but have not had a responce.   something changed on 11-24.   the strange thing is i had emails from pat saved in my inbox for over a year and they were changed also.   thanks for your help.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

Topo,

OK that is a slightly different picture then.

Have a look at your own email client and settings that refer to html or text only. See if changing that setting and rebooting does anything and if it does not fix it then change back and reboot  again in case it was just stuck.

Hugh
Kudos1 Stats

Re: Norton Internet Prevention add-on Conflict with IE8

Hi Topopurim47,

What email program are you using to view these messages?  If you have another program you can use, see if it has the same issues with the same messages.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

my email is at&t powered by yahoo.  i forwarded a few emails over to my second machine that uses hotmail.  they appeared with no code but could see pictures. then i noticed yellow bar across top stating        attachments,pictures, and links have been blocked for your safety.      went back to main machine to forward some more emails.  clicked forward tab, email divided into two boxes.  bottom box had green box with white check mark,   fwd  subject matter  eml(9kb)    remove(written in blue).    then a box in far right corner with norton antivirus inside the box.   i checked yahoo email forum and three others with this problem but no solutions.  there wasn"t much info in op thread to find a common link.       i've finally given up and switched over to classic view email from the all new email(used for over a year).    i got all old emails back.    looking back on this, ever since at&t teamed up with yahoo, their service has been subpar.     thanks everyone for your help.

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

http://forums.att.com/t5/Email/Problems-reading-emails-from-AOL-com-senders/td-p/2632689              finally someone else posted about this problem.   begining to think i was alone and crazy.    i will post back when i have more information.   this appears to be a yahoo glitch.    thanks

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

i just received a call from at&t/yahoo escalation team.  they said yahoo is working on the problem and hopefully will have a fix soon.  i was given a job ticket # and a telephone# where i could check on progress.   will post back when i have more info.  thanks

Kudos0

Re: Norton Internet Prevention add-on Conflict with IE8

So it is not NIS ....

Thanks for the feedback.

Hugh

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