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Norton Shuts Down After Subscription Expires
How do I complain (give input) to Symantec about Norton?
I've been a loyal Norton user since the early 90's. Until now, I personally hadn't had any major problems with Norton. That had enabled me to convince a lot of people over the years to switch to Norton; even disgruntled users. (I always emphasized the importance of disabling Norton before installing any new trusted software and the importance of definitions updates.)
Before, when the Norton subscription expired, only the definitions stopped updating. Everything else kept working. This gave me some leeway to update Norton. I could update it when it was convenient to me: before or a little while after it expired.
Now, instead of just the definition updates ending after the subscription expires, all of the Norton protection shuts down. At first I thought they just made it appear that way to scare people to purchase the renewal faster. But after looking at it and from what I've read about it, the protection does end.
It appears that Symantec wants everyone to purchase their renewal or even set up their auto-renewal. I purchase the latest version of Norton every year. This is why I don't purchase their renewal. Now, since Norton shuts down after the subscription expires, I have to purchase and receive the new version, plus I have to schedule time to uninstall the old Norton and install the new Norton before the subscription expires. This means I will no longer get my full year's subscription. This may sound petty of me, but I use computers for my business. This also means if I forget to purchase and install the new version on one of my computers before the subscription expires, just once, I could catch a virus (or something) and loose valuable irreplaceable information. That's too risky for me.
Another bothersome inconvenience is that I now need to contact a lot of people and warn them about this Norton problem. Unfortunately, I'm expecting hostility toward me and Norton.
I am very disappointed and upset with Symantec. They may think this will raise their sales and it may for a short while. But I think in the long run it will be detrimental to them.
I'm hoping that this was simply a bad decision by Symantec and that they will correct it. Does anyone know if they've decided to change future versions back to the way it was? Or, should I look for a different company to keep me computers safe?