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Kudos0

"please insert the recivery disk" when use norton ghost 15 revovery cd to recover

i use norton ghost 15 recovery cd to backup my computer to a file (cold backup), complete and good.

then i try to use the image file to recover my computer.

everything looks good. however, at the end of recovery my computer wizard, already 100%, but still said "copying volume data over existing volume", it asks for "please insert the recovery disk". however, the recovery cd is right in the cdrom.

click cancel, get "error ea730002: cannot find the driver database directory"

how to fix it!!

yet, reboot my computer, it seems the recovery is success and complete. the backup image file has been recover to my computer.

Replies

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

i use norton ghost 15 recovery cd to backup my computer to a file (cold backup), complete and good.

then i try to use the image file to recover my computer.

everything looks good. however, at the end of recovery my computer wizard, already 100%, but still said "copying volume data over existing volume", it asks for "please insert the recovery disk". however, the recovery cd is right in the cdrom.

click cancel, get "error ea730002: cannot find the driver database directory"

how to fix it!!

yet, reboot my computer, it seems the recovery is success and complete. the backup image file has been recover to my computer.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Same thing happened to me but it is easy when you have a phd in this type of thing. Found a quick fix at data file recovery
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover


lsbbenny wrote:

i use norton ghost 15 recovery cd to backup my computer to a file (cold backup), complete and good.

then i try to use the image file to recover my computer.

everything looks good. however, at the end of recovery my computer wizard, already 100%, but still said "copying volume data over existing volume", it asks for "please insert the recovery disk". however, the recovery cd is right in the cdrom.

click cancel, get "error ea730002: cannot find the driver database directory"

how to fix it!!

yet, reboot my computer, it seems the recovery is success and complete. the backup image file has been recover to my computer.


Hi Isbbenny,

Welcome to the forum. I don't believe this problem has been reported on the forums before. When you created the recovery CD what options did you choose for how Ghost would get the product key (license)? What other options besides cancel are available and did you try any of those options?

In the end, as long as the image was recovered and the computer works properly I am sure you are OK on the recovery, but agreed it would be good to figure out what this error message is.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I am getting the exact same messages when doing a restore of an OS partition.

I am using the recovery CD that you get as a download when you purchase the product as a download.  Therefore I am prompted to enter my license when I first get into the recovery CD OS.  I have not created a recovery CD from within Ghost.

The other option besides cancel is OK.  Clicking on OK simply results in being asked for the recovery disk again.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Hi Lsbbenny and Dgd2,

Please try going ahead and creating a Custom Recovery CD from Ghost. You can do this from Tasks > Create Custom Recover Disk CD. When it asks you for license information tell Ghost to use the license already stored on your computer. Once this is done please see if the original problem still occurs.

This license feature is only supposed to affect doing a COLD backup from the recovery CD whereupon it will either ask you for your license information or if you have a Custom Recovery CD it can get the license automatically without prompting you.

I am wondering however if there is some subtle bug where it asks for the license at the tail end of a recovery as you are experiencing.

Thanks much

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I tried creating a SRD from Ghost and told it to use the license from the computer.

I tried restoring an image (on a different computer if that matters) with that SRD and got the same error at the end of the restore process asking me to insert the disk followed by "Error EA730002: cannot find the driver database directory".

When I created the SRD it added packet scheduler miniport as a driver to the CD.  When I use this new SRD, I get an error when booting from it saying "could not get network adapters".  I never got that on the downloaded SRD so I suspect it has to do with this miniport driver that was added.  Not sure if this contributes to the problem or not ...

Thanks,

David

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Hi David,

Thanks for the update. Was there another driver which was recommended other than the miniport driver? Unless you need to access a backup drive on the network you can exclude this miniport driver from the recovery CD.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Pretty sure it was just the miniport driver.  I will create another SRD and exclude the miniport driver and test another OS restore shortly.

Thanks,

David

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

OK, created another SRD without the miniport driver and using the serial number from the computer it was created on.  Still getting the "please insert the recovery disk" message at the end of an OS restore operation. 

Not sure if I was clear before but I don't get this message when I restore a Dell diagnostic partition.

As always, the OS seems to be fine regardless of the error message.

David

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Hi David,

Thanks for the updates. I think this is likely just some annoying bug which clearly does not affect the recovery of your computer.

So far I only know of you and one other person on this thread who have reported this but of course I don't know how many have actually done as OS restoral with Ghost 15 thus far since it is still relatively recent.

I will send a message to a colleague of mine on the forums who might have done a similar restoral and see if he has encountered this.

Thanks again.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I'm experiencing the same issue ("Please insert the recovery disk" / "Error EA730002: cannot find the driver database directory"), however when I cancel the restored image doesn't work. Instead it blue-screen's with "has detected a problem..." and goes into infinite boot loop. I've tried this with the recovery disk, the installation disk, and nothing in the CD-Rom. The image is contained on an external HDD connected via USB which ghost sees just fine. Any info / ideas would be appreciated. Thanks!
Kudos2 Stats

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Solved.

In case anyone else has this issue, this was actually solved on a Lenovo thinkpad by entering bios and toggling AHCI into compatibility mode. Good luck!

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover


PMGoldstein wrote:

Solved.

In case anyone else has this issue, this was actually solved on a Lenovo thinkpad by entering bios and toggling AHCI into compatibility mode. Good luck!


Hi PMGoldstein,

Thanks for your update. I think you had a different issue that the original poster since the restoral itself did not work for you.

I thank you for this update as it could help others who run into similar problems.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I have the same problem on a Fujitsu computer running Windows 7.

The backup fails, asking for recovery cd and error message that says it can not locate drivers.

  
When i reboot it can not find bootmgr, so boot is corrupt.

AHCI is set to compatible, but it still does not work.

When i make a custom SRD i suggests the following drivers:

Net6
Broadcom Netlink Gigabit Ethernet
WAN miniport (IKEv2)
Intel WIFI Link 5300 AGN
Sierra Wireless Gobi 2000 Wireless HS-USB Ethernet Adapter 9001


I made a new SRD, get the same error messages and still nothing works.
When i reboot it can not find bootmgr, so boot is corrupt.

AHCI is set to compatible, but it still does not work.

When i make a custom SRD i suggests the following drivers:

Net6
Broadcom Netlink Gigabit Ethernet
WAN miniport (IKEv2)
Intel WIFI Link 5300 AGN
Sierra Wireless Gobi 2000 Wireless HS-USB Ethernet Adapter 9001


I made a new disk, get the same error messages and still nothing works.

Edit: added e-mail notification

Message Edited by Polarbear on 01-08-2010 11:31 AM
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Just an update on my experiences with this error.  The error was seen consistently on a set of new Dell Precision T7500 machines.

This morning I created/restored an image to an older Dell Optiplex 745 without error (using the same CD to create and restore the images as with the T7500s).

David

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I'm experiencing the same problem with an older Dell Dimenions XPS with Windows XP.

My boot drive crashed less than 24 hours after installing Norton AntiVirus 2010.  So I'm in the process of rebuilding the drive.  Norton Ghost 15 was available at a discount at the time I bought the new harddrive so I figured I would give it a try.  The drive new drive is a Seagate 500GB SATA drive.   I formatted it as NTFS, then installed from my original XP SP1 CD.  Then I installed the Windows XP SP3 update.  Computer boots with no problems.  I then created a sample .txt file on the drive.

Next I attached a new Seagate external 1.5TB USB drive and rebooted the computer with the Norton Ghost 15 CD in the drive.  The computer booted into Norton Ghost and I ran the "Back Up My Computer" option (cold backup) and backed up my C drive to the external USB drive.  There were no errors reported during the backup.

I then removed the Norton Ghost CD and rebooted.  Verified system still works, and that there was now a backup image stored on my external USB drive.  Having never used a product like Ghost before I wanted to see how well it worked before I re-installed everything onto the system.

Finally, I reinserted the Norton Ghost CD and rebooted.  From the Ghost menu I selected 'Recover My Computer'.  I get a warning dialog stating "No recovery points were automatically detected for this computer.  Click OK to browse to a location that contains recovery points.".  So I clicked OK and then 'Browse...' and navigated to the image stored on the external USB drive.  Select OK through the various prompts and the recover started.  After the progress meter got to 100% there was a long delay and then a warning dialog which states "Please insert the Recovery Disk.  Press 'OK' to continue or 'Cancel' to abort.".   Selecting OK just causes the same recovery disk dialog to reappear.  Selecting Cancel brings up a new dialog "Error EA730002: Cannot find the driver database directory.".

After exiting Ghost and removing the CD, the system boots up fine and the one sample file I put on the disk is gone, so the restore worked.  Very disconcerting error message though from Ghost.  I definitely didn't think that the restore had worked.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Hi to all

That's exactly the same happen to me, but on an Acer Aspire 3020 notebook.

I bought a new HDD and I cloned the old one, at this point the troubles arise giving me something to do for 3 days!

Partition 1:    2,25Gb PQService formatted in EISA (without letter)

Partition 2:    40Gb (C)

Partition 3:    78Gb (D)

If I try to recover all three ghost images at the same time, at 83% the process locks asking me the recovery CD, I tried to insert all 3 Acer Recovery cd's but nothing to do.

If I try to recover just partition 1 and 2, it stops at 99% asking the same, in this case, cancelling the request, the system then boots in windows quitely, but all the remaining HDD space available for partition 3 is not recognized by windows (and it's splitted in two without drive letters)

So, in the last scenario, I have to use a partitioning application to format, merge and assign the drive letter to the remaining unallocated space, but if I try to restore just the partition 3 image, I get the same issue as described before; in this case, to fix also this step, I have to reinstall the old HDD, install Norton Ghost 15, using Ghost explorer extracting all the files from the partition 3 image to an external HDD, reinstall the new HDD and copy back everything from the external HDD to partition D.

As you can image all the Ghost functionality is completely lost making me this upgrade an unbelievable nightmare!!

NOTE: My Acer is old and doesn't have any AHCI feature, everything is just old EIDE (PATA) peripherals

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I'm having the same issue.  Going from one PC to another.  Via Cold Backup.  No AHCI in the target PC (Dell dimension 4700).  Source PC is just an old IDE Intel Board.

Rebooting after the "Failure" causes system to just go into infinite reboot.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I am also having the EA730002: Cannot find the driver database directory error. I am running on HP NC6120 with XP SP3. My Images also seem to work after clicking through the error. Hopefully it continues working as I have to create 7 images on 16 different PCs! Any information on a resolution status would be appreciated.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I have the same problem with an Asus EeeBox EB1501 and Windows 7.

I have just bought Norton Ghost 15 to take an C: image before modifying the system.

I used the recovery disk created with the downloaded .iso image.

The ghost backup  is OK.

I tested a restore before modifying the system and had exactly  the same problem as others people.

But the restored image seems to be good : it works.

Could you help me to solve this problem : I have bought an expensive tool to save and restore partitions images...

Thanks.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I did a Back-up image an restore it for testing.

I got the problem, but it seems working after restore.

But I wonder if after restoring and getting this Ghost problem everything is correct ???

Denys

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Because of where you are with the restore, you are likely seeing a problem with the Customer SRD.  As long as you are restoring to the same machine you are OK.  It sounds like you are, so you are good.  The reason for the error is that the SRD is checking to see if it needs to perform any "fix ups."  If it did and failed you wouldn't be able to boot.  When you'd need to worry is if you're restoring to different hardware. 

Since you can boot and use your computer, hopefully this gives you peace of mind.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I have a HPE 180T. I created a cold back up of the hard drive and was testing the recovery. I am getting the following error. Please give ma a fix for the issue or I would go for a refund.

Error EA730002: cannot find the driver database directory"

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

sponnaluru,

Are you receiving the error at the same time as the previous customer?  If you restore the image, does the image end up working as well?  Did you create a custom recovery disk? 

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I to am having the same problem with a CF30 Panasonic Toughbook.

I shut it off and restart, the "BLUE" screen pops up. I tried both the org. disk and

a recovery disk which I made just for the CF30. No luck eigher way.

Help.............

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Could you clarify at what point the error occurs?  Does it occur at the same point?  Is this after attempting to restore the image? 

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Do you think Symantec will address this issue with a patch?  I certainly do not like to have to cancel a restore at the end and see and error even if it does work.  Certainly not clean coding. 

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Yes, It goes thru the process and it hangs up at the end, a box named Recover My Computer Wizard saids

Please insert the recovery disk press OK to continue or cancel to abort.  I reload the CD but the box pops up again after a few minutes

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

When we've seen this particular error when the image has been laid down (only had confirmed by one user in this thread so far) that it has been due to a problem within WIndows PE that has not been addressed by Microsoft.  For the specific use case that's been confirmed, the fix would have to be in the form of an updated version of Win PE that we would then have to build into our recovery disk.  That won't be patchable. 

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

OEMC,

You're in the same use case scenario.  The product is working, but due to a problem with Windows PE it attempts to perform a cleanup an uses the incorrect driver set for this action. 

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

So you would suggest that I update Windows PE on the computer then run a recovery disk with the update ?

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

or should I take Ghost 15 back for a refund?

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Windows PE is the Windows Pre-Execution Environment.  We use the latest version provided by Microsoft on the Symantec Recovery Disk.  It would have to be updated by Microsoft first (which has not occured yet) and then we could build a new recovery disk.  If this is not acceptible, we have a 60 day no questions asked return policy.  Just contact support and they can help process your refund. 

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

It is not Nortons issue, would a older version work like Ghost 14? I hate to get away from using Norton altogether.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

As long as you're not using Windows 7, Ghost 14 should work. 

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

No, using XP Pro.  -

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Erik

Might I suggest that for people who have purchased Ghost 15 to provide a Ghost 14 ISO for free? I'm pretty sure Ghost 14 did not have this problem with the version of WINPE it uses.
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Allen,

Already looking into that.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

How would I get it to test it out before I purches it?

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Hi OEMC,

Please check your junk mail or spam folder for an email from me with more information. Thanks!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Erik,

I am not using the custom recovery disk. I have Windows 7 Ultimate. I get this error when the recovery is at 93%. But if I restart the machine it takes couple of minutes to install the drivers, then it works fine.

How can you release a product like this, without testing it. Shame on you, even if it is Microsoft issue.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

What a shame! Incredible for a so called backup software! We are waiting for a fix. I thought that Acronis True Image has problems but this bug is simply ridiculous. It's like buying a car without wheels. Please get some students to test the software at least once before releasing it.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

As I stated earlier, it's for the situation that was outlined previously.  If your situation was different, that was why I asked for clarification.  I'm more than a little confused as to why you think this product was not tested. 

Since your situation is different, could you provide some further details?  Was the backup created from the same machine?  Was it a hot or cold image?  Did you make any hardware changes in between creating the image and restoring the image?  What is your HDD type and controller?  Are you using RAID?

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Eric,

Thanks for Ghost 14,

 correct me if I am wrong but I attempted to do a cold image and it only gave

me the option to recover. Is that correct or do I need to do something else

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Hi OEMC,

This is correct behavior. Ghost 14 does not have cold image feature, only Ghost 15 does.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

Thank ,

I finished the image and it worked without a hitch.

is there a key code with Ghost 14 that you sent me or

should I go a exchange 15 for 14

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

OEMC,

Since you have Ghost 15 (I'm assuming you have it installed as well) that you can use to backup and create a cold image as well I would recommend keeping it.  You can use the Ghost 14 disk for restores as the image structure is the same between 14 and 15.  Would that be acceptible?

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I have a HPE 180T with Windows 7 Ultimate. I am using the Norton recovery CD. I created a cold image of the hard drive. This is a SATA hard drive and has four partitions without RAID. I am trying to recover the backup to a brand new SATA drive, on the same machine. I get the following error when the recovery is at 93%. 

"Error EA730002: Cannot find the driver database directory".

I restart the machine, it takes couple of minutes and installs the drivers. Then it restarts but it only recovers the first two partitions. It is missing the other two partitions.

Let me know if you need further details.

Sreeni.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

sponnaluru,

If all 4 partitions are on the same drive then it's likely related, but a different flavor of the problem.  When you did the cold image, did you choose to verify the image when it was created?  I'm assuming you created an image with all four paritions, correct? 

I'll ask soemone to send you the Ghost 14 ISO to see if you can recovery without a problem with that tool.

Kudos0

Re: "please insert the recivery disk" when use norton ghost 15 revovery cd to recover

I tried it out, to many steps to and disks to be keep track of. I am going to say it acceptible. I like the cold image feture but one program is better then two. I would like to down grade.

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