1 laptop 1 desktop and both have NIS 2011 upgraded from NIS 2010. This condition did not exist in NIS 2010. The desktop is connected via DSL router. The laptop is connected via wireless off same DSL router. Both are Win 7 and current on updates. I have reinstalled NIS 2011 four times after using the removal tool every time. IP192.168.1.0 / 255.255.255.0 - class C for router.
When I attempt to engage the remote monitoring the green circle with check mark only shows on the laptop. The desktop remote monitoring shows OFF. I have tried every possible combination of security with the same results. The closest I have come is setting both networks to FULL and I can see (remote monitor ) my laptop. Once I shutdown the computer and restart it disappears. Then I am back to square 1. Help please!!!