Solved.
Kudos0

Remote Monitoring

Posted: 04-Oct-2010 | 8:37PM · 68 Replies ·

Background

1 laptop 1 desktop and both have NIS 2011 upgraded from NIS 2010. This condition did not exist in NIS 2010.  The desktop is connected via DSL router. The laptop is connected via wireless off same DSL  router. Both are Win 7 and current on updates. I have reinstalled NIS 2011 four times after using the removal tool every time. IP192.168.1.0 / 255.255.255.0 - class C for router.

Problem

When I attempt to engage the remote monitoring the green circle with check mark only shows on  the laptop. The desktop remote monitoring  shows OFF. I have tried every possible combination of security with the same results. The closest I have come is setting both networks to FULL and I can see (remote monitor ) my laptop. Once I shutdown the computer and restart  it disappears. Then I am back to square 1. Help please!!!

Accepted Solution
Kudos3 Stats

Re: Remote Monitoring

Posted: 10-Oct-2010 | 12:44AM · Permalink

HI atomicbubba,

Thanks for confirming.

OK, please try the following on your laptop.

Go into Network Settings > Smart Firewall > Advanced settings and click Configure to the right. Then when the next window comes up click on General Rules > Configure. In the General Rules window click on Add near the bottom left.

On the first screen click on Allow (should be the default), then click Next. Click on Connections from other computers. There should be a checkmark on this then and click Next. On the next window click on Any computer in the local subnet and then Next.

On the next window select TCP from the drop down list on the upper left. Click on Only communications that match all types and ports listed below. There should now be a checkmark on this selection. Click on Add and on the Specify Ports window click on Individually selected ports. There should now be a checkmark on this selection. In the box provided type in 31077 and OK. This should match the port number configured in Network Settings > Network Security Map > Communication Port. Then click Next again.

On the next window click on Create a security History log entry if desired and click Next.

On the next window type in a name for your firewall rule and Click Next.

On the final window click on Finish. Now back on the General Rules window keep clicking on Move Up until this new rule is at the top of the list. Then click OK. Click OK out of the Advanced Settings window and OK again on the Settings window.

Check for the problem again. You can also add this same rule to your desktop but in my testing I did not need to do so to resolve the problem.

Please let me know your results.

Best wishes.

Allen

View Accepted Solution in Context

Replies

Kudos0

Re: Remote Monitoring

Posted: 04-Oct-2010 | 11:13PM · Permalink

Have you gone to the Control panel>Network and sharing centre to set up the connection on both machines?  Do you actually need to monitor what is happening on each machine, or do you just want them to be able to share files and printers?  Are both machines able to access the internet?  Are both machines visible in the security map of the other? 

Norton secures a network, and makes the devices visible, and makes rules to allow them to connect to each other based on the settings in Windows, but it doesn't actually build the network.  That is Windows job. 

If you go to start>search> and type in remote  you will see a lot of choices come up as to the options available for remote desktop.  See if that helps and let us know.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Remote Monitoring

Posted: 05-Oct-2010 | 5:55PM · Permalink

1. Yes

2. Sharing files

3. Yes with IE8

4. Both see each other and themselves.

The part that is confusing to me is that it worked in NIS 2009 and 2010 with no problems. The only thing that I can see to do at this point is find a manual removal procedure to remove it and reinstall. I say that because when I reinstalled on the desktop it asked for my key code. The laptop never does.

Kudos0

Re: Remote Monitoring

Posted: 05-Oct-2010 | 7:58PM · Permalink

Since both can see each other, you can set the trust level in each one through edit, to full trust. Check your Windows settings to make sure that a Windows update hasn't changed the original settings.  Do that in both machines. Reset the router, using the little pin hole at the back.  Hold that in until you get a red light.  Once everything is up again, you should be able to access each other. If a password popup for file-sharing comes up, give it a password.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Remote Monitoring

Posted: 05-Oct-2010 | 10:05PM · Permalink

The machine that asked for your key to reactivate should not have done so.  It should not have been necessary for it to do that.  Do you have any other security on that machine?  I don't recommend a manual removal.  Norton should be removed first by add/remove and then if necessary for a complete removal, use the Norton Removal tool.  Manual removal misses too many things, or takes out the wrong things.

http://www.norton.com/nrt

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Remote Monitoring

Posted: 05-Oct-2010 | 10:33PM · Permalink

I am right back to where I started. I did what you recommended but on restart the laptop showed the green circle with the refresh sign. The desktop showed no green circle. I am only using nis 2011

Kudos0

Re: Remote Monitoring

Posted: 05-Oct-2010 | 10:45PM · Permalink

1 obvious question missed by everyone did you set remove monitoring on BOTH computers with the SAME password.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Remote Monitoring

Posted: 05-Oct-2010 | 10:48PM · Permalink

I too had the same problem. I set both computer to full and then lowered the settings on both to protected. It still worked after restart. Win7 with XP pro sp3, both dell laptop.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Remote Monitoring

Posted: 06-Oct-2010 | 5:38PM · Permalink

Both have same pasword.

Kudos0

Re: Remote Monitoring

Posted: 06-Oct-2010 | 5:41PM · Permalink

When you say set both computers to full do you mean the network? Then go back to the individual computer and lower it there? Could you still share files and printing?

Kudos0

Re: Remote Monitoring

Posted: 06-Oct-2010 | 9:05PM · Permalink

So here is the deal.

1. Shut down my router.

2. Cleared my Security Map

3. Restarted my router.

4. Set up my map.

5. Set everything (Network and Individual Computer) to full trust

6. Setup new passwords for each computer and viewed computer.

7. Saw everything and planned.

8. Restart and everything is in normal.

9. Set everything (Network and Individual Computer) to shared.

10. Saw everything and planned.

11. Shutdown and restart desktop.

12 Remote monitoring is on but stuck in refresh mode for monitoring Laptop.

13. Turn off laptop and the refresh still on.

14. Turn on laptop and refresh goes away but no green circle.

15. Back to square one.

16. I guess I will treat it like a Microsoft enhancement and live with it.

17. Thanks for the help. I spent a whole day with NIS and got farther than they did!!!

Kudos0

Re: Remote Monitoring

Posted: 06-Oct-2010 | 10:20PM · Permalink

atomicbubba-

for remote monitoring you need to have all the remote computers at "FULL TRUST" for it to work right. 

----"you better watch out for the whiplash!! thank you for taking the time to read my signature lol! ;]" -- Kaiser Wilhelm
Kudos0

Re: Remote Monitoring

Posted: 07-Oct-2010 | 12:39AM · Permalink

That is partially not true whiplash. I've increased my protection to protected and remove monitoring still works. But then again each computers are different.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Remote Monitoring

Posted: 08-Oct-2010 | 9:28AM · Permalink

That seems to be the only way I can get mine to work. I certainly would hope that such a delta in operations between NIS 10 and 11 could be explained. With both the network and individual computers  set to FULL it seems like you would be inviting trouble. I am not to happy at this point. 

Kudos0

Re: Remote Monitoring

Posted: 08-Oct-2010 | 11:26AM · Permalink

You should still be well-protected as you are behind a router and only the communications from one passworded machine to another machine on your network are trusted.   What few things that are allowed in by your router will be dropped by the firewall on the machines themselves.  A trusted network does not mean that it is not a secured network. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Remote Monitoring

Posted: 08-Oct-2010 | 12:49PM · Permalink

atomicbubba wrote:

With both the network and individual computers  set to FULL it seems like you would be inviting trouble. I am not to happy at this point. 

when you set those computers to full trust you're saying that you trust those computers. you should. you have norton installed on both of them so you should be fine. you should be able to "trust" your computers. its the OTHER computers (the ones that aren't on your network, or the ones that don't have norton installed) that you shouldn't be able to trust.

you shouldn't need to set the network to full trust (shared should be okay) but the computers with remote monitoring shoudl be at full trust.

----"you better watch out for the whiplash!! thank you for taking the time to read my signature lol! ;]" -- Kaiser Wilhelm
Kudos0

Re: Remote Monitoring

Posted: 08-Oct-2010 | 12:58PM · Permalink

Hate to disagree with you whiplash but its not necessary to set to full trust to use remove monitoring. I've set my computers to protected but it still worked. XP with win7.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Remote Monitoring

Posted: 08-Oct-2010 | 1:11PM · Permalink

The only problem that I have had with that setup is that when I get to that point to restart the computer it can not find the laptop.

Kudos0

Re: Remote Monitoring

Posted: 08-Oct-2010 | 1:25PM · Permalink

I woke this morning and had a thought. What if I kill the Smartwall? I did that and it showed the Red X for both machines in shared with the network set to share. I did a restart and the Red x's were there still  there. Believe it or not that is success!!! I reset the smartwall on both machines, did a full scan on both and back to where I was after I upgraded to 2011. My next step will be to cable in my laptop to the router (after I turn off the radio) and run the same test again. If I get the same results then I will say there is a rule problem with the general rules for the smart wall. I still think is is strange that you can get the machine to see the other but not have the security level shown.  

Kudos0

Re: Remote Monitoring

Posted: 08-Oct-2010 | 9:07PM · Permalink

I repeated what I had done this morning but restarted the firewall then I was able to turn the Red x's into green. I saw them all with green circles. I then restarted the computers. At which point the desktop got stuck refreshing the security status of the laptop. I repeated the entire process with my laptop wired, radio off, and got the same results.

All this leads me to believe that there is a problem with the general rules with the smart firewall. End of story.  

Kudos0

Re: Remote Monitoring

Posted: 08-Oct-2010 | 9:42PM · Permalink

Hi atomicbubba,

Make sure that all computers are using the same port for Remote Monitoring.  You will find this setting in Network Settings > Network Security Map > Communications Port.

Also, if you purged the network did you first turn off Remote Monitoring?

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 9:23AM · Permalink

Yeah I did that last week but I verify the ports before and after every trouble shooting session. The current version will not let you reset the fire wall  until you have remote monitoring set to off. But thanks  for the suggestions!!! I still believe that there is a problem with the general rules of the Smart fire wall. I was hoping that a Norton person would pick up on this and come to my rescue. I just don't know how to tackle the problem.

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 3:40PM · Permalink

I have been working this issue for more than a month. This includes a one day visit to support lat week. I have another post titled "remote monitoring". I have posted everything I have done so far. But when I got done I was right back where I was before.

So I guess my question at this point is My desktop sees my laptop (computer discovery:on) but it will not show the security status. It shows Remote monitoring off. But the laptop shows everything to include the security status and that remote monitoring is on. What the heck? 

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 5:19PM · Permalink

Hi atomicbubba:

You need to stay on the same thread.  Reposting the same problem is not going to change the responses.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 7:04PM · Permalink

Hi atomicbubba,

I see the same problem when setting up the Network Security Map between my laptop (wireless) running W7 Home Premium 64 bit and my desktop on W7 Ultimate 32 bit.

When I connect the laptop via a wired connection to my router I do not see the problem. I can do any combination of restarts and the security status updates from both sides correctly.

Can you try your laptop as a wired connection and see if it works? You probably want to disable your wireless interface for this test. On the desktop it may show as a different device since your MAC address and possibly your IP address will be different when using the wired interface on your laptop. So be sure to check the desktop for a new device and set to FULL trust as appropriate.

Before I go into much detail on the next part I want to check on a few things. But I have gotten the laptop to show correctly from the desktop by adding a new firewall rule on the laptop. I don't think this rule should be necessary when the device it set to full trust but that is what it took to get mine to work reliably.

I am holding off giving you the details on this rule until I do some more research but please stay tuned for this.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 8:27PM · Permalink

Hey thanks for the response!!! I did the wire thing and still  couldn't see the laptop until went to full trust across the network and individual computers. When I did that I restarted and the desk top lost the laptop. So I knew then that it had to be a rule. I just don't know enough about rules to wander into that area.

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 8:31PM · Permalink

Here is what actually happened.

"I repeated what I had done this morning but restarted the firewall then I was able to turn the Red x's into green. I saw them all with green circles. I then restarted the computers. At which point the desktop got stuck refreshing the security status of the laptop. I repeated the entire process with my laptop wired, radio off, and got the same results.

All this leads me to believe that there is a problem with the general rules with the smart firewall. End of story"

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 8:39PM · Permalink

atomicbubba wrote:

Hey thanks for the response!!! I did the wire thing and still  couldn't see the laptop until went to full trust across the network and individual computers. When I did that I restarted and the desk top lost the laptop. So I knew then that it had to be a rule. I just don't know enough about rules to wander into that area.

Hi atomicbubba,

If you manually click refresh or close and reopen the network security map, does the desktop not update the status of the laptop when in "wired" mode?

I definitely see the same problem as you do minus this one part - that mine seems to work with the laptop in wired mode.

Before I ask you to add a firewall rule I want to get Symantec's take on this so I have posted a question to them and should hear something back within a day or two.

Just to be clear. When you configured your laptop as a WIRED device did you check the network security map on the desktop to ensure that ALL device listings for the laptop were in FULL trust?

This is very important because when I did this test on mine, a NEW device showed in the network map of the desktop. It was basically a second entry for the laptop because now the MAC address (and in my case IP as well) was now different that what it saw when the laptop was connected wirelessly.

Please let me know on the last part and I will get back to you on this thread after hearing from Symantec.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 8:48PM · Permalink

Hi all.

I too encounter the SAME problem.  Win7 & WinXP pro SP3.  Wireless.  On full trust, I can see both computers. On protected trust, Win7 can see XP but not vice versa.  Although I can see both computers initially after lowering the trust, restarting either computers throws the map off and the xp computer can no longer monitor the Win7 PC.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 8:50PM · Permalink

Tywin7 wrote:

Hi all.

I too encounter the SAME problem.  Win7 & WinXP pro SP3.  Wireless.  On full trust, I can see both computers. On protected trust, Win7 can see XP but not vice versa.  Although I can see both computers initially after lowering the trust, restarting either computers throws the map off and the xp computer can no longer monitor the Win7 PC.

Exactly the same symptoms I am seeing.

Tywin7 can you try yours with a WIRED laptop and see what you get? Please read my notes to the OP on things to check and do when doing this test.

Thanks and best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 8:50PM · Permalink

I will check that last part out again out again. I think there was a repeat of the laptop on the desk top. I will do it again and give the results.

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 8:56PM · Permalink

atomicbubba wrote:

I will check that last part out again out again. I think there was a repeat of the laptop on the desk top. I will do it again and give the results.

HI atomicbubba,

Thanks and make sure that both entries for the laptop are set to full trust, not just one of them.

Best wishes.
Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 9:20PM · Permalink

Identical issue!! I had to reset the remote monitoring but I now have two laptops on my desktop with different addresses!!  The weird part is my laptop address changed and the full trust shows on my new laptop address. I am so confused as to why this is happening!!  

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 9:32PM · Permalink

Just as a foot note, when I went back to wireless my laptop address changed back and the second laptop on the desktop assumed the old laptop address as stated in earlier post. Feels like the old IRQ days!!!

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 10:08PM · Permalink

Hi atomicbubba,

I mentioned that the MAC address and possibly the IP address as well will change. This is normal because there are two different IP interfaces on your laptop - one wireless and the other is a phsical interface.

While your laptop was WIRED, did you change both laptop devices in the network security map on the desktop to FULL TRUST?

You can check your router configuration and see how it is configured to divvy out IP address to devices on your network. I configure mine to give the same IP address to a particular MAC address so that the IP address of a particular interface will never change. However, your router will still see the wireless interface and wired interface as TWO different devices. Each can be configured in the router to have a designated IP address when it comes on line and requests an address.

You can also remove the second (wired) device from your network security map since that one will not normally be there.

To be clear, did either of the devices for your laptop change status in your network security map?

I would check into your router configuration as I mentioned above and see how to configure static IP addresses for your laptop. Configure one for the wired interface and the a different address for your wireless interface. Configure yet a third IP address for your desktop.

This might even clear up some confusion on your network security map.

I think after making these router configuration changes, this warrants another test with the network security map to see if a wired laptop works better.

I am not sure if the trust association with the network security map works against MAC address or IP address. I wll try to clarify this with Symantec also.

Best wishes.

Allen

P.S. I can recommend one firewall change after you've tried the above. This could be a temporary solution until Symantec has had a chance to weigh in on this.

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 10:19PM · Permalink

The network map uses MAC addresses, I'm sure of it.

I use dynamic IP's with my laptops and the trust settings and monitoring always stay the same regardless of the IP address currently used.

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 10:21PM · Permalink

DaveH wrote:

The network map uses MAC addresses, I'm sure of it.

I use dynamic IP's with my laptops and the trust settings and monitoring always stay the same regardless of the IP address currently used.

That is good to hear and as it should be since only the MAC address uniqely identifies the computer or other device.

I don't know how to explain why the different results with my testing vs the OP. I think configuring the router to give static IP addresses for each MAC address just makes things less confusing, at least for us humans!

I want to see final results from the OP based on my last post before I recommend trying the firewall rule.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 10:34PM · Permalink

I didn't know you could configure the router.  On my laptops I can only set a fixed IP address through the network adapter.

I leave them all dynamic so that when I take the laptops to other places they don't need to be reconfigured.

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 10:37PM · Permalink

DaveH wrote:

I didn't know you could configure the router.  On my laptops I can only set a fixed IP address through the network adapter.

I leave them all dynamic so that when I take the laptops to other places they don't need to be reconfigured.

HI Dave,

The computer or laptop is indeed set for dynamic (DHCP). Most routers will allow static IP addresses to be configured but I can't say all of them.

On my Netgear for example this is in the LAN setup configuration tab. I basically look at the currently connected devices and I can then assign whatever IP address I want that device to have. It is basically just an IP address reservation.

This should not be necessary for the network security map but I think it would tend to make things less confusing.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 10:44PM · Permalink

Thanks, I never knew that.  Mine are all Linksys and they don't have anything like that, but it seems like a nice feature.

I never had trouble with remote monitoring but the laptop I monitor the most hasn't been updated to 2011 yet.

A few times I have seen it appear to be stuck on "refreshing" but if I close the window and browse a shared folder on the laptop it will then connect and show the current statis.

Dave

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 10:52PM · Permalink

Hi Dave,

I'm surprised Linksys does not have that configuration option.

Is your laptop connected wired or wirelessly?

I had not tried browsing a shared folder while the map was stuck in "refresh".

Do you see this by simply restarting say your laptop, does the security map on the desktop update its status for the laptop when it is back online?

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 11:16PM · Permalink

I just looked again at my router settings and I don't see anyone to reserve or specify an address to a device.

Of course I have a MAC filter but thats just for allow and deny.

All my laptops are usually wireless, it's rare for me to need to plug them in to a LAN.

The only one I ever really monitor is my wifes at home.  I check the statis on it remotely so I don't have to actually "use" it.

I never tried monitoring it through a restart or anything else.  I do updates, backups, and matinence on it every week or 2 and in between just check the remote monitoring once in a while to make sure it's on and being updated. Or look to make sure nothing was detected or quarantined that I may have to do some extra checks or scans.

Although I'm sure she would say something if it ever had a red warning or anything.

On my laptops I never bother, I just look at the icon when I start it.

Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 11:25PM · Permalink

DaveH wrote:

I just looked again at my router settings and I don't see anyone to reserve or specify an address to a device.

Of course I have a MAC filter but thats just for allow and deny.

Interesting. I am sure glad I have that option on my router because I have one special "weather" hub device which used to have problems when the IP address changed. That is actually when I first started configuring static IP addresses on the router.

atomicbubba, sorry about the recent rambling.

Please let me know on my last post which is here. I just want to verify for sure what your final results are and then I can provide some guidance on configuring a firewall rule which should then resolve this for you.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 11:34PM · Permalink

HI atomicbubba,

Earlier in the thread, delphinium raised a question about whether you have any other security software installed on your desktop. Please see:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Remote-Monitoring/m-p/305576/highlight/true#M130160

I had not seen a response from you on this. Do you have any other security software installed?

I want to make sure we have all the bases covered.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 09-Oct-2010 | 11:53PM · Permalink

Both showed full trust.  I did lock down addresses but the only thing that happened was the green circle ended  up on the new laptop.

Kudos0

Re: Remote Monitoring

Posted: 10-Oct-2010 | 12:04AM · Permalink

atomicbubba wrote:

Both showed full trust.  I did lock down addresses but the only thing that happened was the green circle ended  up on the new laptop.

Hi atomicbubba,

Thanks for clarifying. Again you are getting different results on the wired laptop test than I am which is a bit confusing.

I really need to know if you have any other security software installed besides NIS. Do you have any other 3rd party firewall installed besides NIS? Also, please confirm that your Windows firewall is OFF as it should be.

Delphinium mentioned to you before that it is not normal when you uninstall and reinstall NIS to have to enter the product key again as it should be picked up automatically. This leaves a concern on our part about the overall status of your NIS installation.

I see the same problem as you when I connect my laptop wirelessly and the firewall rule I am proposing resolved that problem completely. But before I give you that procedure I need to know about other security and/or firewall software you might have installed besides NIS and to confirm the status of your Windows firewall.

Otherwise if I give you that procedure now and it does not correct the problem it will cause more frustration on your part.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 10-Oct-2010 | 12:27AM · Permalink

only nis and windows fire wall is off

Accepted Solution
Kudos3 Stats

Re: Remote Monitoring

Posted: 10-Oct-2010 | 12:44AM · Permalink

HI atomicbubba,

Thanks for confirming.

OK, please try the following on your laptop.

Go into Network Settings > Smart Firewall > Advanced settings and click Configure to the right. Then when the next window comes up click on General Rules > Configure. In the General Rules window click on Add near the bottom left.

On the first screen click on Allow (should be the default), then click Next. Click on Connections from other computers. There should be a checkmark on this then and click Next. On the next window click on Any computer in the local subnet and then Next.

On the next window select TCP from the drop down list on the upper left. Click on Only communications that match all types and ports listed below. There should now be a checkmark on this selection. Click on Add and on the Specify Ports window click on Individually selected ports. There should now be a checkmark on this selection. In the box provided type in 31077 and OK. This should match the port number configured in Network Settings > Network Security Map > Communication Port. Then click Next again.

On the next window click on Create a security History log entry if desired and click Next.

On the next window type in a name for your firewall rule and Click Next.

On the final window click on Finish. Now back on the General Rules window keep clicking on Move Up until this new rule is at the top of the list. Then click OK. Click OK out of the Advanced Settings window and OK again on the Settings window.

Check for the problem again. You can also add this same rule to your desktop but in my testing I did not need to do so to resolve the problem.

Please let me know your results.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Remote Monitoring

Posted: 10-Oct-2010 | 1:52AM · Permalink

It's 2:30 in the morning and I am happy to announce that it works perfectly. I have shutdown my system and restarted three times with everything seeing everything and everything with security status. Thank you so much for your time. It seems like our combined approach should strike fear into the heart of Norton. You have accomplished what they couldn't!!!! Have a great evening (Morning actually!).

Kudos0

Re: Remote Monitoring

Posted: 10-Oct-2010 | 8:15AM · Permalink

I hope Norton fixes this in the next patch. BTW, where should I apply the fix? The one not getting the remote monitoring (XP Lappy) or the one that get the remote monitoring (but not being monitored by the other) (Win7 Lap)?

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva EdisonI'm not a Symantec employee and my posts do not represent the views of Symantec.
Kudos0

Re: Remote Monitoring

Posted: 10-Oct-2010 | 9:52AM · Permalink

Tywin7 wrote:

I hope Norton fixes this in the next patch. BTW, where should I apply the fix? The one not getting the remote monitoring (XP Lappy) or the one that get the remote monitoring (but not being monitored by the other) (Win7 Lap)?

In the testing I've done, the only one which seems to need this is the one which is connected wirelessly, typically the laptop.

I would only add the rule to the desktop if it is actually required to solve the problem.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

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