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N360 & Trojan

Envoyé le: 2014-11-04 | 02:16 · 3 Replies · · Traduction:

I am currently working with on of the recommended sites, but can someone answer these questions?

1 - Need MS Office documents from infected computer. Could these files be infected? Will they be clean once the malware process is complete?

2 - Just bought a new computer to replace the infected one ( good timing..lol) but want to pass the infected laptop on to kids. Will restoring it to factory specs eliminated the Trojan? Or again just wait til after removal process and then restore?

3 - I use Norton 360, and ran other free programs. Trying to figure out HOW the computer got this trojan, saw it was some MS vulnerability. Will any software presently block this intrusion from infecting any computer? Norton catches it..but it didnt prevent it from occurring. Everything was updated daily. Just want to understand how this happened to prevent it again. The usual safety precautions were all observed.

Thanks for the help :)

Réponses

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Re: N360 & Trojan

Envoyé le: 2014-11-03 | 13:58 · Permalien

While receiving help from one of those sites you should not seek help at other sites, including this one as it's against their rules.  You should ask whom ever is helping you instead.

Thanks.

Windows 10 x64 22H2 | Mint Cinnamon 21.2
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Re: N360 & Trojan

Envoyé le: 2014-11-03 | 17:12 · Permalien

I apologize as I felt this was a general forum, as my questions it were not  pertaining to the actual removal of the trojan. They only ask not to do anything other than what they say..which I am doing.

Im just trying to find out how to avoid this in the future and if these files are safe to use as they are need for work


 

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Re: N360 & Trojan

Envoyé le: 2014-11-04 | 02:42 · Permalien

I know its a bit slow process, but its worth your peace of mind. Visit afterwards to find some tips to avoid this in future : https://community.norton.com/forums/how-i-stay-safe-online
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!

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