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Norton causing BSOD when on ESPN website

Since January 18, 2019 when I am on the ESPN website, either Google Chrome or Microsoft Edge, I get a WATCHDOG BSOD. When I opened the Minidump files (.dmp) it says "Probably caused by IDSvia64.sys " which is a Norton file. This has been happening to many people as similar questions have been brought up on the Microsoft forum as well as many other tech forums. The commonality is that it only seems to happens on ESPN website. But my three different .dmp files are claiming no symbols and IDSvia64.sys as the cause.

What's the fix?

(Running WIndows 10 with all updates on my Alienware Area 51 R2 desktop PC). Got one reply on another forum this morning that it has been happening to someone else on his 2 HP laptops since January 18, 2019 as well. Any significance to that date? Did Norton do an update then?

Thématiques: Browser Protection

Réponses

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Re: Norton causing BSOD when on ESPN website

Hi Malo44,

Thanks for reporting this. I have sent this to Symantec engineers to investigate.

Could you please share a link to the other forum thread you mentioned?

Also exactly which URL did you browse to just before the issue occurs? It will help us reproduce the issue and confirm the fix.

Thank you,

Torrey Umland

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Re: Norton causing BSOD when on ESPN website

Hello Malo44. Please post a screenshot of the BSOD with the error code visible. Here is how to do that. Also, what Norton product do you have installed and what is its current version? If the error you saw with the BSOD read "DRIVER_IRQL_NOT_LESS_OR_EQUAL (IDSVia64.sys)" could indicate bad or awaiting definitions updates. First, please disable fast startup before running live updates. Run live updates and get all updates that will present themselves. Reboot your machine and try to replicate the issue for us.

If the issue persists, download and run the removal tool from here. Perform a "remove only" and reboot your system. Next log into your Norton account, download and reinstall your product from there. Make sure you get live updates, reboot. Run live update a second time, do a second reboot.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton causing BSOD when on ESPN website

Hi Torrey,

This was my first forum post to Microsoft: https://answers.microsoft.com/en-us/windows/forum/all/dpcwatchdogviolati... ; but all I got were canned responses to a BSOD. I also had Googled the problem and found several other "tech" website forums where it was occurring.

As for the URL, it was the standard ESPN website: www.espn.com but it could happen on ANY of their pages within the website. It did not always happen right away and it NEVER happened on any other website. The BSOD would give me a STOP and then the DPC_WATCHDOG_VIOLATION. 

The minidump file gave me the ERROR:Module load completed but symbols could not be loaded for IDSvia64.sys. 

Thank you.

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Re: Norton causing BSOD when on ESPN website

Hello again, thanks for the feedback. The DPC_WATCHDOG_VIOLATION BSOD is usually caused by a corrupted system file in most cases. It CAN be caused by an incompatible driver such as discussed here in this article. I would first, open an elevated run command (right click, run as admin). In the dialog box type in DISM /Online /Cleanup-Image /RestoreHealth . DISM will look for and repair things which the command line "sfc/scannow" cannot. Allow the scan to complete. Reboot your system and try to duplicate the issue. Let us know your results.

Cheers

.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton causing BSOD when on ESPN website

Thanks for the additional information Malo44.

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Re: Norton causing BSOD when on ESPN website

The same file is giving me BSOD but I don't visit ESPN. My BSOD seems to be related to browsers and possible switching/opening new tabs, but it's not conclusive enough for me. The problem is I use a browser all the time so how can I say it has to be the trigger point?

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Re: Norton causing BSOD when on ESPN website

I also have experienced several BSOD in the past 10 days! In my case the problem seems to arise when i use an internal website. The site is the Medusa Video Library manager which runs on a different computer. it has occurred in three different browsers!!! (Firefox, Chrome and Edge). I hope the people at symantec can come up with a solution, because this is bugging me on a very serious level. They should be able to let IDSVia64.sys detect this problem before the watchdog kicks in and crashes the whole system.

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Re: Norton causing BSOD when on ESPN website

Hi @5c056850de1a4,

Thanks for reporting in Norton Community Forums.  I have sent you a private message requesting for logs for further investigation. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Norton causing BSOD when on ESPN website

Hi @Malo44, @MrKnowItAll & @5c056850de1a4, Can you please let us know if you are still facing BSOD issue with Norton Security definitions installed? Thanks. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Norton causing BSOD when on ESPN website

Hello. To be completely honest, I was happy with the initial contact from support over this. However, considering it was a BSOD which basically rendered my PC broken, the issue/solution seems to be completely off the radar. I haven't heard back anything from support. Maybe Norton wasn't the culprit. I would have no idea. I would also have no idea is something was worked on and patched into the software. So I have zero answers as to why it happened and what role did Norton (if any) have in these BSOD issues. It's my PC and if it's not Norton then I need to know this! Obviously then I would be troubleshooting in a different way. However with ZERO communication, I'm left wondering, still to this day. Has it been 7+ days? I believe so. Please tell me (us) if Norton was the issue. I would really appreciate it. And no, I haven't had BSOD lately, but I have been limiting my use of my PC until I heard back from support. I'm sure you do a great job, but please communicate. These BSOD issues are a big deal, obviously. Thank you.

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Re: Norton causing BSOD when on ESPN website

All: Just an FYI, Norton doesn't always run correctly on insider builds of Windows 10 nor it is guaranteed to do so. BETA versions of browsers fall into this category as well.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton causing BSOD when on ESPN website

Is that the irrelevant comment of the day?

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Re: Norton causing BSOD when on ESPN website

MrKnowItAll. Not at all.  A friendly FYI is informational, if applicable it applies. If not, its always good to know in case you didn't already. At the end of the day, we are just covering all the bases as we should be doing.

If you'd be so kind post a screenshot of your BSOD with the error or stop code for review. Those items will help determine the cause the fastest. I will personally be glad to research the cause for a solution. This is how to post a screenshot directly into the forums.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton causing BSOD when on ESPN website

I previously sent in details to staff which were received. The only part missing? The solution/cause or any other communication for that matter. I get that it's not great to announce the cause of BSOD being your product, but I have an active PM going and communication there is not public. I can also appreciate this may have nothing to do with Norton, but the logs say otherwise. I can also appreciate that if this was a "major" issue, there would be more than a couple complaints posted. I would still very much appreciate a follow-up. Thanks for the help thus far, let me clear in that regard. I'm sure you folks work very hard.

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Re: Norton causing BSOD when on ESPN website

I did not have anymore until tonight but I had been trying to avoid ESPN and had only visited the website a few times. Tonight I had just started up my PC and opened Google Chrome. When I switched websites to ESPN I got the BSOD after about 15 seconds.

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Re: Norton causing BSOD when on ESPN website

Hi Malo44,

Please try to run LiveUpdate and reboot your PC.

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Re: Norton causing BSOD when on ESPN website

Thanks. Ran LiveUpdate and rebooted. Left ESPN open while checking other websites and okay so far (almost an hour) except for a 5 second freeze of the PC when ESPN reloaded its page. Also had multiple ESPN tabs open and still no crash. Will let you know if it happens again.

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Re: Norton causing BSOD when on ESPN website

So ran fine for a week and on 2/13/19 logged on to ESPN, read a few articles, opened two other tabs, and when the ESPN page tried to reload - boom, BSOD. After the reboot, I ran Live Update again and it ran fine again until tonight. Opened my Google Chrome, went from my Homepage to ESPN and before the page was even finished loading - BSOD. So I ran Live Update again and tried ESPN and page loaded.  We will see how long it lasts this time. Hoping I don't have to run Live Update before loading the ESPN page every time.

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