1 hr 45 mins on hold "Zero" assistance from Norton. Most companies have employees working from home but apparently Norton is not one of those companies. Horrible Customer Service absolutely terrible!!!!! Trying to get direction for the Computer Tune Up purchased with Norton 360 but I guess that won't happen and they'll SCAM me out of $10. There has to be a better Anti Virus company out there that values their Customers and the idea of Customer Service!