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Norton Security Scan is awol

Envoyé le: 2020-04-01 | 18:42 · Édité: 2020-04-02 | 05:37 · 83 Replies · · Traduction:

Norton Security Scan is awol.

When Norton subscription product is reviewed or reloaded it indicates "laptop device security is not protected."

Yet, Norton Safe Web appears to be working.

When Norton Security Scan is reloaded, indicates it has already be loaded.

How do I load Norton Security Scan so I can see and use it? (No, not in hidden icons.)

How do I know if Norton is really working?

Two indicators do not match.

[Edit: Clarified subject]

Réponses

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-01 | 20:22 · Permalien

cali grl,

Please look at this link and see if the icon with the red circle matches the one had that is now awol and that you're referring to as Norton Security Scan.  If so, that was a free on demand limited feature scanner and would end up on peoples PCs when they uninstall full versions if they missed unchecking a box.  It used to be available as a free download.

The Icon above the one with the red circle labeled as Norton Security is what you should see on your desktop and a smaller one in your system tray if you have a full version of Norton installed.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-01 | 20:52 · Permalien

No, I'm using wrong terminology then.

https://support.norton.com/sp/en/us/home/current/solutions/v71537759  

This is what I want back. Don't know what this is called. Green text window that, hopefully, says at top "You are protected." 

Have managed to get the Norton icon back in my systems tray. But when I click on it, all I get is a red boxed message:

"Bad image...Norton file is either not designated to run on Windows or contains an error....try installing again...or contact vendor software for support."

Have reinstalled Norton again today, says successfully installed in one place, not in another.

Here's what I continue to have:

Norton Safe Search

Norton Safe Web green box with white check, top right corner

Three Norton messages on search page about phishing, etc.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-01 | 22:55 · Permalien

OK lets try this, click the Start button, then "All Programs",

  scroll down to a folder called "Norton Security", click on that folder and then you should see one of the icons that says "Norton Security".  Click on that and it should bring up the Norton interface.

Once that's open, at the top in the blue border it should say something like Norton Security, Norton 360, Norton Antivirus, etc. Make a note of it. Then look down at the bottom. It should state either Subscription is Active or how many days you have left on your subscription. Make a note of that. 

Next, near the top right hand side you should see "Help", click on that.  Another window will open. On the right hand side about midway you'll see "About".  Click on that. 

A smaller window will open and it should display the "Version Number". 

Please post this info back.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 06:29 · Permalien

In Programs, Norton Security is there with a drop down which only contains one item which is the Norton logo with white checkmark that also says Norton Security (none of the other dropdowns in your example.) When I click on the dropdown, up pops the message as noted earlier: "Bad image: ...Norton is either not designated to run on Windows or contains and error...contact vendor software for support..." 

This after I have received a "successful reloading" message several times after reloading.

Would show you a snip of message box but it won't let me. 

I had "Norton Security for 1". Was automatically upgraded to Norton 360 Standard some time around March 5.2020, which consistently locked up my system. Spoke with tech support, she took it back down to what I had before. Everything fine for about two weeks, then Norton interface disappeared. Know this timing for a fact because I have been checking and running my own, additional scans and checking status every single evening before shutting down for about a year.

Did print out the text sent to me after she downgraded me. Shows 360 cancelled. Does not show a version # of what I reverted back to. Does show my revised annual subscription as Active and renewing on 11/14/2020. Also contains new Key and Serial Number. To clarify, everything worked fine for about two weeks after this adjustment. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 06:31 · Permalien

Further clarification, everything stops cold after the "Bad Image" message, as if I do not have an active subscription. Yet, Norton Search still works.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 09:28 · Édité: 2020-04-02 | 09:40 · Permalien

cali grl:

Norton Security Scan is awol.

When Norton subscription product is reviewed or reloaded it indicates "laptop device security is not protected."

Yet, Norton Safe Web appears to be working.

When Norton Security Scan is reloaded, indicates it has already be loaded.

How do I load Norton Security Scan so I can see and use it? (No, not in hidden icons.)

How do I know if Norton is really working?

Two indicators do not match.

Norton Security Scan is not subscription product.  Norton Security Scan cannot be installed when user has Norton subscription product already installed.   Norton Security Scan is free and should not be installed with Norton subscription product.  

Norton browser extensions are not integral to Norton subscription product.   Norton browser extensions do not require Norton subscription product.

I'm wondering if you need to completely uninstall Norton subscription product and then reinstall Norton Security Scan.  Then completely uninstall Norton Security Scan.  Then reinstall Norton subscription product.  

I'm not sure I understand what you're seeing, your side. 
I'm not sure I understand "Norton Security Scan is awol".  

If you have properly installed - working Norton subscription product.  You cannot install Norton Security Scan.  You do not want Norton Security Scan with properly installed - working Norton subscription product.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 11:05 · Permalien

Going on two weeks of only being about 50% sure Norton is working correctly. Used the term "Norton Security Scan" because someone was using that term incorrectly on an outside blog it turns out. What I want back is the green "You are Protected" window, box, whatever, JJ has an image of above. If you read above, you will see the what happens when I click on the only Norton icon that is available to me. This is getting beyond frustrating. Getting ready to just ask for a refund and move on to something easier. As you can read, have been experiencing Norton problems for a month now. I understand short staffing in a pandemic, but I was irritated and offended Norton arbitrarily upgraded me which caused massive problems on my system. Now the whole Norton website is getting overblown with sales pitches and it feels like there is very little concern for current customers. Very, very disappointed in Norton for not offering more clickable solutions. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 11:28 · Édité: 2020-04-02 | 11:39 · Permalien

Okay...you do not have Norton Security Scan installed?

What operating system?

Okay, your Norton was upgraded and then ________?
What Norton before and what Norton now?

What I want back is the green "You are Protected" window, box, whatever, JJ has an image of above. 

What image? 
Sorry, I cannot see your side.   And your Topic is "Norton Security Scan is awol".   And you have not offered pics.  Your opening post does not include operating system nor Norton product version number.  

I had "Norton Security for 1". Was automatically upgraded to Norton 360 Standard some time around March 5.2020, which consistently locked up my system. 

 As you can read, have been experiencing Norton problems for a month now

Clean uninstall all Norton and confirm your machine works.  

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 12:10 · Permalien

No Norton Security Scan--I was misled on name.

Can someone PLEASE tell me the name of Norton window that contains the following is called as this is what I am missing:

Green Window: Your are protected/Scans/Live Update/History/Advanced/Security Online Safety/Performance/More Norton

I have uninstalled, then installed Norton three times now. Still no green window. Only receive a red box message: "Bad image, and, literally, the words "Norton is either not designated to run on Windows or contains an error...contact vendor software for support" when I click on Norton icon in task bar or in C drive.

Operating system: Windows 10

"Norton Security for 1" was automatically upgraded to Norton 360. My computer immediately started crashing a couple of times a day. Called Norton support (when you still could), said they would move me back to original Norton Security I had. Received an email from Norton confirming change.

Feel this was a legit message from Norton because I verified Key and Serial #'s they listed from "old" Norton were same as when I signed on. Kept copy of new Key and Serial #'s this email provided.

Everything worked fine for a bit--perhaps a week, then green "You are Protected" window disappeared and has been gone for two weeks. 

Green box with white check for web site rating has remained at top tool bar, Norton Safe Search still comes up, items searched still appear with Norton round green approval (or not). However, I'm not sure if it is truly working...see above.

I do not know what the product version is because I can't get into the Green box to tell you!!!!!!!!!!!!!  Was told in the beginning to be sure and save Key and Serial #, which I have faithfully done. No one mentioned anything about product version.

Pics: cannot provide. Neither the red box nor C drive showing just Norton Security name will allow me to snip or do a screen shot.

Think I have addressed all your comments, thank you. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 12:13 · Édité: 2020-04-02 | 12:18 · Permalien

Clean uninstall all Norton and confirm your machine works.

My Norton 360 v22.20.2.57 ... main window.   

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 12:28 · Permalien

Uninstalled. 

Everything appears to be working fine; just faster.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 12:37 · Édité: 2020-04-02 | 12:54 · Permalien

scour File Explorer for Norton remnants.

scour Task Scheduler for Norton remnants. 

Confirm Windows Defender is up to date. 
Confirm Windows 10 Fast Startup and Hibernate are Off. 

Run machine as normal for a few days.  

Please access your Norton account and note name of Norton product and subscription expiry date.  

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 12:53 · Permalien

Yep, lots of junk in there--still working on it. 

Will they be identified as anything other than Norton Or Symantec? Just discovered one starting with "sym"...and found it was a Symantec file.

Any other ID I should be looking for?

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 12:56 · Édité: 2020-04-02 | 13:00 · Permalien

Yep, lots of junk in there--still working on it. 

There's no clock running....take all the time, you need.  

scour File Explorer for Norton remnants.

scour Task Scheduler for Norton remnants. 

Confirm Windows Defender is up to date. 
Confirm Windows 10 Fast Startup and Hibernate are Off. 

Run machine as normal for a few days.  

Please access your Norton account and note name of Norton product and subscription expiry date.  

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 13:30 · Permalien

You can check the following to ensure any left over folders were removed by bring up Windows Explorer. Set explorer to Show Hidden files/folders by selecting View, Options, Change folder and search options. Then Select the View tab and, in Advanced settings, select Show hidden files, folders, then click OK.

If you find any of the following, delete them.

(Note, the following may very depending on your OS. So some of these may not exist on your system).

C:\Users\Public\Downloads (Norton - original downloaded files)
C:\Users\your user name\Downloads (original downloader file)
C:\Users\your user name\AppData\LocalLow (any folder in reference to Norton)
C:\Program Files\(Norton Security folder)
C:\Program Files (x86)\(NortonInstaller folder)
C:\Program Files\Common Files\AV\(Norton)
C:\Program Files\Common Files\(Symantec Shared)
C:\ProgramData\(Norton folder)
C:\ProgramData\(NortonInstaller folder)
C:\ProgramData\(Symantec folder if present)

Reboot PC

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 13:47 · Permalien

Ok

Still working on it. 50+ deleted items so far. Thought I was done but don't understand after restart why Norton Safe Search still comes up. 

Will check out above, thanks. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 13:53 · Édité: 2020-04-02 | 13:57 · Permalien

cali grl:

Ok
Still working on it. 50+ deleted items so far.
Thought I was done but don't understand after restart why Norton Safe Search still comes up. 

Please explain "Norton Safe Search still comes up"?
1) Norton Safe Search web page opens? 
2) Norton Safe Search browser extension page opens? 

Confirm Windows Defender is up to date. 
Confirm Windows 10 Fast Startup and Hibernate are off. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 14:15 · Permalien

File Explorer: check

Task Scheduler: check

Windows Defender: check

Win 10 Fast Startup/Hibernate off: check

Norton product name: Norton Security (no version listed)

Expiry date: 11/14/2020

Surprised after all items I have deleted Norton Safe Search still comes up, Norton Safe Web also. Shouldn't these be gone?

To the best of my knowledge, dug deep and deleted all Norton and Symantec files and uninstalled all Norton. Will continue tomorrow with additional checklist JJ has provided. Fried. 

Thanks to all for your help.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 14:21 · Édité: 2020-04-02 | 14:23 · Permalien

cali grl:

Surprised after all items I have deleted Norton Safe Search still comes up, Norton Safe Web also. Shouldn't these be gone?

As offered before.  Norton browser extensions (except for legacy Internet Explorer) are not integral to Norton subscription products.  Norton browser extensions may be used without Norton subscription product installed, may be disabled or removed to your preference.  

Confirm in your daily use browser that browsers built-in browser protection in on. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 14:23 · Permalien

Even after massive Norton clean out (as noted in other message), Norton browser still opens (says Norton Safe Search on it), ditto web page.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 14:24 · Édité: 2020-04-02 | 14:26 · Permalien

cali grl:

Even after massive Norton clean out (as noted in other message), Norton browser still opens (says Norton Safe Search on it), ditto web page.

Norton does not have a browser.   

What browser still opens?  What is your default browser?  

Open your default browser and disable all Norton extensions....as test. 

As offered before.  Norton browser extensions (except for legacy Internet Explorer) are not integral to Norton subscription products.  Norton browser extensions may be used without Norton subscription product installed, may be disabled or removed to your preference.  

Confirm in your daily use browser that browsers built-in browser protection in on. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 14:26 · Permalien

Hmmm. Interesting--guess I forgot that.

If you mean "built in protection" as the green circle is showing me safe sites to visit, then yes.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 14:28 · Édité: 2020-04-02 | 14:31 · Permalien

cali grl:

Hmmm. Interesting--guess I forgot that.

If you mean "built in protection" as the green circle is showing me safe sites to visit, then yes.

No, by built in.  I mean Chrome has built in protection against Phishing and Malware websites.  Firefox has built in protection against Phishing and Malware websites.   

If you mean "built in protection" as the green circle is showing me safe sites to visit, then yes.

Please review: How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 14:30 · Permalien

Ugh. Feel like I'm flunking a college course when I need it most. Thanks for your help. 

Ok, Google Chrome is my browser. Norton is apparently turned on to advise me which sites are safe, which are not, which are untested.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 14:32 · Édité: 2020-04-02 | 15:06 · Permalien

Yes, you may employ Norton Safe Web browser extension. 

You keep asking about Norton Safe Search. 

cali grl:
Even after massive Norton clean out (as noted in other message), Norton browser still opens (says Norton Safe Search on it), ditto web page.

Norton Safe Web browser extension is not Norton Safe Search browser extension nor Norton Safe Search web page.    

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 14:43 · Permalien

Thought I was done but don't understand after restart why Norton Safe Search still comes up. 

Norton Home Page extension maybe???? For Chrome...   https://chrome.google.com/webstore/detail/norton-home-page/mhffmephdchhhbfjmdpoaldedhhdanbn

If you do not want this coming up, disable or remove this extension from Chrome.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 16:20 · Permalien

How to remove Browser Extensions Link

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 17:05 · Permalien

Thanks--actually I like it. Think it keeps me out of trouble. Tumbling to the fact I've not had Norton on for weeks if the browser feature is a freebie. Guess the support person who "helped" me switch back to Norton Security from 360 must have done something wrong. Will check out further cleaning out from your links tomorrow.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 17:13 · Édité: 2020-04-02 | 17:17 · Permalien

I would remove them for now until you reinstall Norton and its operating correctly.  You can always reinstall them later.

While your in there, I would also look and see what other Extensions you have installed.  Might want to post back a list of any for review/recommendations.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 18:02 · Permalien

Four Norton extensions removed (browser and web).

Removed some others won't use.

Al that is left is:

Google Docs Offline

Chrome docs

Chrome Sheets

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-02 | 21:57 · Permalien

cal grl,

I would now run a Windows Defender full scan and if you still have Malwarebytes installed, another complete scan with it.  If both of those come back clean, and if you feel up to it, I would also recommend running DISM and SFC scan to check and or repair any missing or corrupted system files on your windows 10 operating system.  Take a look at this MS support article System File Checker tool

If you'd like to try running those, please post back here first and let me know and I'll try to walk you through it.  If not, you can go ahead and try reinstalling your Norton Product by going to your My Norton Account, click on your subscription and selecting download.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-03 | 06:42 · Permalien

Very interested in all of the above, thank you. In a lockdown state and a food/supply frenzy area so need to source supplies today. Back at you, possibly later this evening, definitely tomorrow and next day. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 13:04 · Permalien

Ok, as first order of business, have made my way through your above suggestions and cleaned out one or two Norton file/folders.

Questions on two areas:

C:\ProgramData\(Norton folder): there is a "Norton Security" folder in here from April 2018. Won't let me delete..."folder access denied...need Administrator permission", which would be me. How do I delete? Right clicking and using red "X" at top won't do it. Don't see an option in window when I click on folder. 

In ProgramData there are 9 FSDUI files that show up on Notebook. Text such as below. Should I delete these files?

2020-04-02-16-32-20-666 : 0x20F0 : Information : wWinMain(205) : Starting FSD...
2020-04-02-16-32-20-666 : 0x20F0 : Information : DING::CFilePackerEx::CArchiveInfo::Deserialize_legacy(631) : Segment header FSDManifest.js Deserialized
2020-04-02-16-32-20-666 : 0x20F0 : Error : fsd::FSDUIEngine::DetermineProductLanguage(830) : No product language specified in the manifest
2020-04-02-16-32-20-666 : 0x20F0 : Information : fsd::FSDEngineBase::Start(159) : Loaded manifest successfully
2020-04-02-16-32-20-682 : 0x20F0 : Information : fsd::FSDEngineBase::Start(187) : canRun() succeeded, creating FSDJobEngine object
2020-04-02-16-32-20-698 : 0x20F0 : Information : fsd::FSDJobEngine::Bootstrap(281) : installedBinaryPath - C:\Users\Public\Downloads\Norton\{NS22110041-SHPD-FSD510053}\NortonNSDownloader.exe, CurrentPath - C:\Users\Public\Downloads\Norton\{NS22110041-SHPD-

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 13:29 · Édité: 2020-04-04 | 13:31 · Permalien

Um, how did you uninstall your Norton Security program. 

What is your end game?

You reported your machine is working, okay.
You reported Windows Defender, is up to date. 

What are you trying to accomplish?

I hope you have a known good image backup. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 14:06 · Permalien

following suggestions from JJ. 

see that post

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 14:29 · Édité: 2020-04-04 | 14:35 · Permalien

Um, how did you uninstall your Norton Security program?

C:\ProgramData\(Norton folder): there is a "Norton Security" folder in here from April 2018. Won't let me delete..."folder access denied...need Administrator permission", which would be me. How do I delete?

Are you in Windows Admin user account? 

Can you Delete files from the folder/s?

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 14:41 · Permalien

Thank you so much for your help, but obviously, cleaning up a computer is not my forte. It's what I counted on Norton for. Would like to continue with the JJ's line of clearing out my computer of all that is Norton, then reinstalling. 

I'm barely grasping the basics here, and to attack this on two front is simply above my capabilities.

Again, thank you.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 14:50 · Édité: 2020-04-04 | 14:57 · Permalien

@JJ_

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 15:11 · Édité: 2020-04-04 | 15:19 · Permalien

cali grl,

Before you go any further, please verify if and how you uninstalled Norton per your previous post here and post back to let us know as bjm was trying to figure out.  Its important to know this first.

Next, download the Norton NRnR removal tool from this link and place the file NRnR.exe on your desktop and then run it to ensure Norton been fully removed.  After wards, you can simply delete the NRnR.exe.

After running the NRnR tool look back through windows explorer for the folders I listed in my previous post above and post back your progress.

PS: Reboot your PC after running the NRnR tool.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 15:38 · Permalien

Honestly, can't answer the question of "how" at this point.

Uninstalled when I was given that option. 

Not trying to be difficult, but if you want to know the ins and outs of high end financial services, I'm your woman. My personal computer, not so much.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 15:44 · Permalien

Go ahead and download the NRnR tool and run it. Once your done running it reboot PC. 

Then check and make sure Windows Firewall and Windows Defender are listed in the Windows Security Center.  I believe in Windows 10 you Select the Start button > Settings > Update & Security > Windows Security.

Next try running a Full scan with Windows Defender.  Once that done, if no threats are found, close it. If it report it found threats, copy those and post them back here.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-04 | 15:48 · Édité: 2020-04-04 | 15:57 · Permalien

cali grl:
Won't let me delete..."folder access denied...need Administrator permission", which would be me. How do I delete?

Maybe, UAC prompt needs Yes?

I'd think Norton folders would not be locked, were Norton uninstalled.  
My remnant Norton folders were not locked with Norton uninstalled.  Just saying. 

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-05 | 06:37 · Permalien

NRnR tool successfully run. Rebooted.Win firewall ok. Defender full scan ran; ok. 

All things Norton gone except for Norton installer folder, attached, is still there. 

Pièce Jointe: 
Package icon Norton - Shortcut.zip
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Re: Norton Security Scan is awol

Envoyé le: 2020-04-05 | 12:21 · Édité: 2020-04-05 | 12:40 · Permalien

With Norton removed, you should now be able to manually delete any remaining folders that reference Norton or Symantec left on your PC from my post above including the Norton Installer folder.

The next thing you'll want to do is check Windows Task Scheduler and delete any left over tasks from Norton.

To  access the Windows task Scheduler, take a look at this youtube video    

Once you have the Task Scheduler up, click on the first folder called Task Scheduler Library. Look in the center pane for a task called Norton WSC and right click and select delete it as shown.

Next, open the sub folders as shown and delete any sub folders named Norton.

If you see the task called Remediation listed, click on it and see if the center pane references Norton or Symantec. If so, deleting it as well.  Otherwise, you're done and close the task scheduler.  Close out everything else and reboot your PC.

Note, if you're not sure about any of the above, post back here first and ask!

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-05 | 18:16 · Permalien

All of the above and earlier above carefully checked and deleted re Norton and Symantec, including Remediation. Rebooted.

Only two problem areas left containing Norton folders/files in Program Data:

One is labeled Norton Security. Checked Properties and all 5 files have 0 bytes, so I guess harmless? Folder and files will not delete.

Other is in Norton Installer. Contains files (see attached.) Folder and files will not allow me to delete. They are read only/Administration only. How do I delete?

Pièce Jointe: 
Package icon Annotation 2020-04-05 202844.zip
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Re: Norton Security Scan is awol

Envoyé le: 2020-04-05 | 20:50 · Édité: 2020-04-05 | 21:00 · Permalien

They are read only/Administration only

cali grl,

The only reasons I can think of right off is ether your user account does not have Administrator Rights or Norton has not been removed from your PC.

Try running the NRnR tool again, but this time, click on the "Advanced tab" and ensure you select "REMOVE ONLY". Then click OK and then run the tool.

Reboot PC.

Now see if those folders are gone.  If not, start the windows Task Manager and click on the Process Tab. If you see a button or tick labeled "Show all Processes from all Users", check or click it.  Now look for a process called NortonSecurity.exe.  if you see it in the list, Norton is still somehow installed and running.

If this is the case, I'd suspect its because you're not logged in through an Administrative Account on your PC.

Also, Please Note, due to Security Concerns, Most users will not open attached PDF nor Zipped files.  Please take screen shots by pressing the PRINT SCRN Key on your keyboard.  Open Windows PAINT Program and select PASTE.  Click Save as either JPEG or PNG to your desk top and then follow this LINK on how to post image in you post.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-05 | 21:10 · Permalien

Ok, will check out further. 

FYI, was just following Reply instructions below:   Allowed file types: txt pdf zip.

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-05 | 21:21 · Permalien

Pictures are always worth a thousand words

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Re: Norton Security Scan is awol

Envoyé le: 2020-04-06 | 04:56 · Permalien

Please review: How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

1) click the 'Image Icon'
2) click 'Upload'
3) click 'Browse'
4) Select the file screenshot from its location and click 'Open' in the dialog. 
5) click 'Upload' and the screenshot will appear in the screen.
6)  click 'Insert file'....inserts the screenshot file into your post.
7) click 'Save' at the bottom on the Add Reply dialog.

Remerciements0

Re: Norton Security Scan is awol

Envoyé le: 2020-04-07 | 12:22 · Permalien

Ok. Have a family member ill. Let me get this sorted and, hopefully, will be back on this in a day or so. 

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