javierespana Débutant1 Insc: 2022-03-11 Messages: 2 Solutions: 0 Remerciements: 0 Ce sujet a besoin d'une solution. Remerciements0 no internet access with VPN Envoyé le: 2022-03-11 | 07:37 · 6 Replies · Permalien · Traduction:English When I turn VPN on, I loose internet access. Why? What can I do to keep internet access on? Thématiques: Windows 10, Norton 360, Norton Secure VPN J'ai la même question7Stats Dernier commentaire Réponses Kimba Essence Contributeur4 Insc: 2020-05-07 Messages: 38 Solutions: 0 Remerciements: 49 Remerciements1 Stats Re: no internet access with VPN Envoyé le: 2022-03-16 | 07:05 · Permalien I began having this same exact problem on my windows 10 laptop about a week 1/2 ago. It was working perfect for the past few years and then boom, a week or so ago every single time I turn it on, I have absolutely no connection to the Internet on multiple browsers (I tried multiple browsers). Sometimes, rarely, but sometimes, I do have connection for a minute or 2, but then it cuts it off again. If I shut the secure VPN, I have immediate connection. Last week I had Norton tech support remote into my laptop, he watched me recreate the issue, which of course cut him off, because I lose connection to the Internet, but he was expecting that - I warned him, and then he spent about 15 minutes - 1/2 hour doing a bunch of updates, deletes, reinstalls, etc., and then once we tried it, it worked fine, and I tried various different sites, multiple browsers, multiple sites, etc. But, I knew that on the rare occasion that it does work, it then stops, so I wasn't feeling all that confident. Within minutes of leaving the remote session, the issue started again. My ISP tech support laughed at the thought of it being on their end, since I have immediate connection (and super fast) without Norton Secure VPN turned on, and my ISP allows 3rd party VPN services, including Norton, nothing changed on their end. It's 100% a Norton issue. I was thinking it might be a Windows 10 issue, since I recently had an update - update 2 billion lol, but since there are Mac users experiencing the same issue, then there's no denying that it's a Norton issue. I'm not happy. I don't like being followed around the Net, I don't like my ISP or DNS showing up on game sites, which they do, so that means they're showing on financial sites and other sites I go to, and I need the Secure VPN service. Additionally, in closing, I pay for a yearly subscription to Norton 360, this is a part of the plan I pay for, which means that something I'm paying for isn't working... and Norton isn't acknowledging this issue at all, and what you don't acknowledge, you don't fix. Thank you so much for opening this thread, I thought I was losing my mind, I couldn't find anyone else having the issue in the current time, only much older threads. I'm not at all happy that others are experiencing this as well, but I am happy that it's not just me... because now I know it's not my laptop and nothing to do with me on my end. Here's hoping that Norton acknowledges and fixes this sometime soon. My renewal is in a few months and if they don't fix it, while I do love Norton over nearly all others, I won't be renewing if this part of my purchase isn't working anymore, which currently it is not - I have to go online with it shut all day, every day, or I can't get online at all... or I can for a second and then BOOM lost connection until I shut it. Norton Tech Support - we're calling for you, and whatever you think might fix it (as the tech did when remoted into my laptop) is not the fix, there's a bug in the programming that needs to be fixed. George Gardner Débutant1 Insc: 2022-03-21 Messages: 1 Solutions: 0 Remerciements: 0 Remerciements0 Re: no internet access with VPN Envoyé le: 2022-03-21 | 08:52 · Permalien I and my wife's laptop have the same problem. I called Norton Support (what a waste) and no help. I hope someone at Norton is monitoring this and gets their head out. peterweb Guru Mobile Master Combattant Norton25 Insc: 2008-04-17 Messages: 39,716 Solutions: 2,516 Remerciements: 6,886 Remerciements0 Re: no internet access with VPN Envoyé le: 2022-03-21 | 09:26 · Permalien I and my wife's laptop have the same problem. I called Norton Support (what a waste) and no help. I hope someone at Norton is monitoring this and gets their head out. There are multiple threads here about this issue. Norton is aware of the issue. javierespana Débutant1 Insc: 2022-03-11 Messages: 2 Solutions: 0 Remerciements: 0 Remerciements0 Re: no internet access with VPN Envoyé le: 2022-03-21 | 10:43 · Permalien I uninstalled Norton and re-installed. That solved the problem for about 2 days. Afterwards VPN would not turn on at all. I went ahead and again uninstalled it and re-installed it. In the process of re-installing it, I noticed an option that says it will automatically turn VPN on when it detects a questionable site. I turned that option on. I have not noticed whether it is working or not or how to test it. I have not turn on VPN manually and, obviously, are not having internet problems now. Could that be the solution we have been looking for????? energystar Contributeur4 Insc: 2015-01-22 Messages: 8 Solutions: 0 Remerciements: 1 Remerciements1 Stats Re: no internet access with VPN Envoyé le: 2022-03-22 | 05:07 · Permalien when I have my auto VPN set I have many sites that I can't open and the only way is to shut off the VPN, and lately if I leave my PC for about 20 minutes or so and when I come back to use my pc I have lost my internet connection and I have to either restart my modem or click onto disconnect from the internet and wait a bit and then click to reconnect to the internet and that doesn't always work and I've been turning off the auto connect and change the settings where the VPN only comes on when it sees it needs to, which that's what it tells me in the settings...the disconnect from the internet is just recent and I'm wondering if Norton is trying to fix the problem we all are having???? I have windows 10 and my PC can't update to 11 because it doesn't have all the requirements and my PC is about 2 years old and I've used Norton for years and this is the second year for 360 and some where something has happened with the VPN problems which may be because of the changes Norton had to do for W11 and it's causing these issues. Darkhorse Débutant1 Insc: 2022-04-03 Messages: 2 Solutions: 0 Remerciements: 1 Remerciements1 Stats Re: no internet access with VPN Envoyé le: 2022-04-03 | 20:06 · Permalien When I installed VPN I could not log onto the internet at all. I have been a Norton customer for a couple of decades and while I've got good service at times, at other times I've gotten the poorest service imaginable. Knowing this I shut down, turned VPN off and got back on the internet. It hasn't been on since. Now I've gotten a vague message telling me Norton has updated my service with no warning to me at all. I don't know which one is worst. 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