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The Norton family client keeps disabling itself

Envoyé le: 2022-05-11 | 13:55 · 1 Reply · · Traduction:

On my son's laptop, the Norton family client keeps disabling itself and I receive an alarm saying "Norton Family is disconnected. Please reinstall the program" I have done that a few times but it just repeated itself.

Does anyone with the same problem?

Thématiques: Windows 10, Time Supervision, Norton Family Browser, Norton Family Portal, Device Management

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Re: The Norton family client keeps disabling itself

Envoyé le: 2022-05-12 | 05:36 · Permalien

Hi CPetersen,

Thanks for reaching Norton Family forums.

Upon analyzing the backend data, we could see that the Norton Family files were tampered. 
This is the reason you are getting an error message "Norton Family is disconnected. Please reinstall the program".

Please check if the child logs in using a Standard Windows user account instead of Administrator.
This would help in preventing tamper of Norton Family product required files.

Thanks,
Norton Family Team

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