Solved.
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Unlocking device

Envoyé le: 2022-05-25 | 19:25 · 2 Replies · · Traduction:

i just installed and setup Parental Control on this device for my child. It is currently locked and I need to unlock it. However, my computer states that my child is currently not being monitored and to add a device. This device was already added! How do I unlock it.
Thématiques: Time Supervision, Parent App, Device Management, iOS
Accepted Solution
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Re: Unlocking device

Envoyé le: 2022-05-26 | 23:39 · Édité: 2022-05-26 | 23:40 · Permalien

Hi @Azoune

Upon further analysing the backend data, we observe that child's device was deleted and hence Norton Family portal shows the message  "child is currently not being monitored and add a device".

Subsequently we see that another iPad has been added to the child recently, Please try and let us know if you are facing the issue again.

Note: When Time Supervision curfew or Instant Lock is enforced on an iOS device, custom apps on the device disappear and then reappear once the curfew ends. Please check and readjust curfew settings as required.

Thanks,
Anand

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Re: Unlocking device

Envoyé le: 2022-05-26 | 05:53 · Permalien

Hi @Azoune,

Thanks for reaching out to Norton Family Forum.

We are looking into the issue and we will get back to you soon.

Thanks,
Anand

Accepted Solution
Remerciements0

Re: Unlocking device

Envoyé le: 2022-05-26 | 23:39 · Édité: 2022-05-26 | 23:40 · Permalien

Hi @Azoune

Upon further analysing the backend data, we observe that child's device was deleted and hence Norton Family portal shows the message  "child is currently not being monitored and add a device".

Subsequently we see that another iPad has been added to the child recently, Please try and let us know if you are facing the issue again.

Note: When Time Supervision curfew or Instant Lock is enforced on an iOS device, custom apps on the device disappear and then reappear once the curfew ends. Please check and readjust curfew settings as required.

Thanks,
Anand

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