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zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-01 | 14:24 · 20 Replies · · Traduction:

doing it again, only my windows 11 my windows 10 rig shows correctly, tried restarts

Thématiques: Status

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-02 | 05:20 · Permalien

are you logged into your client?

what do you see on the my.norton.com portal? Norton Crypto

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-02 | 20:14 · Permalien

there are too many problems going on now to even explain, but at least in the wallet it shows  gain in etherium, it is really messed up

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-03 | 04:12 · Permalien

My Norton Crypto app shows zero balance for days now and value in my wallet is not increasing over time. 

Pièce Jointe: 
PDF icon Norton Crypto App.pdf
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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-03 | 04:37 · Permalien

hello, your not the only one,the same thing happens to me once in awhile, but this time it seems to be gaining in the wallet, but have had the same as you a few times. my rigs show all zeros too in the mining app, for a couple days now, the password manager is not working correctly neither

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-03 | 05:07 · Permalien

We see no issues on the backend and things appear to be running properly. My 2 machines are behaving as expected as well.

Can you try and make sure you have the latest updates, and a full clean reboot to see if that solves the issue.

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-03 | 05:15 · Édité: 2022-06-03 | 05:36 · Permalien

first things I thought of yesterday, will try all that right now, even the hashrate is all over the place, ok tried updates, rebooting, still all the same problems, one rig need me to sign in to see my balance but wont let me sign in, says server error,  the hashrate do not match from client to portal, way off most of the time, password manager is messed up too, not sending link to my phone.

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-03 | 08:16 · Permalien

still no luck, tried updates reboots, zip zero nada !! but it is good that there is gain showing in portal, at least the last time I checked

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-03 | 08:24 · Permalien

I noticed the hashrate is matching more closely between client and portal, but about 10 percent off always changing, that seems normal from my experience

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-03 | 09:52 · Permalien

forget the last post, hash is swinging wildly between client and portal

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-04 | 06:25 · Permalien

all 3 rigs show zero balance, zero everything accept the amount of ethereium per day and month, no cash money is visible anywhere but the portal, it started with windows11 and migrated two 2 windows 10 rigs, still going on, the portal is working but the hash is  way off between client and portal most of the time

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-05 | 16:42 · Permalien

Norton Crypto has been like this for about 2 day or more now. 

This is on Win 10.

I have up restarted my PC several times also ran Live Update several time.

Are we suppose to keep Mining Blindly? Is this thing even working because it clearly say Mining Ethereum plus on the web browser when I log in says it is Mining also my Balance is even going up of which I have multiple Screenshots of but No On Seem To Be Addressing This Are We Get Paid Or Should We Stop Mining Till This Is RESOLVE otherwise We Are Mining For No Reason/Getting Robbed.

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-05 | 17:05 · Permalien

First you are not being robbed. If the value is going up it is clearly mining and there is a disconnect somewhere between the client view and the backend. Are you logged in on the client?
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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-05 | 18:21 · Permalien

I keep mining as long as the balance is increasing when I sign into the wallet, usually it hangs on me but not this time around.

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-05 | 23:08 · Édité: 2022-06-05 | 23:09 · Permalien

Yes I am logged in to My Norton on my PC. Base on Pass Experience I have to think that way I not sure what you would call your balance being stuck for hours to days in the Pass while there is an "Unknown Issues" Being Fixed on your end but you as an User of Norton Crypto see your PC and the Website says that you are Mining even though your balance is stuck , so you let Norton Crypto keep running/Mining the whole time only to find out when the "Unknown Issues" Is Fixed hours to days later that your balance resumes exactly from where it was before the "Unknown Issues" started. Meaning your PC was Working For Free/Wasting Energy "Mining"/Getting Robbed.

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-06 | 01:08 · Permalien

yes very frustrating sometimes, you make good points, only problems once in awhile, to be expected with a new system. I trust Norton with my life everyday, they have never let me down once. also I never had a computer crash while using Norton, and there is a cyber war going on, I am glad they are letting little old me run on the big one !!

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-06 | 06:39 · Permalien

@OhZz, from all the details we have of all of our miners we don't believe there is a case where the "balance resumes exactly from where it was before the "Unknown Issues" started" 

Each time your balance is increased based on the shares your machine has mined successfully, that is recorded. As I said in the earlier post, it does appear to be a disconnect between the client and the server, but if your balance is moving up and you see a hash rate similar to what the client is reporting that would indicate that things are working properly.

Can you send me a private message with your email address and I can have someone take a closer look?

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-06 | 12:56 · Permalien

working correctly now, thank you Matt

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-06 | 18:38 · Permalien

It looks like it is working as of right now after running the last Live Update. Thanks for the help Matt_Boucher

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-07 | 12:34 · Permalien

And @OhZz, did the balance remain the same (as it should)? Meaning when you saw the balance in the client it matched the updated balance that was on the server (web portal)?

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Re: zero balance all zeros, in the client, only my win 11 rig

Envoyé le: 2022-06-08 | 07:18 · Permalien

@Matt_Boucher Yes my balance remain the same as it should.

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