Solved.
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Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 02:38 · 14 Replies · · Traduction:

Hi.

I have Norton 360 Deluxe installed. I believe that I should have Dark Web monitoring, and it should be listed in my available services, but there are no entries that I can fined with from the PC control app, or the MyNorton web portal.

Please, help me witch that.

Thématiques: Windows 10
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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 18:35 · Édité: 2022-06-26 | 18:47 · Permalien

Alex_dr:
I don't have that menu item. Is it because of geolocation?
Country - Ukraine. 

Alex_dr:

I bought a license key from a reseller. Perhaps he just had keys for another region. 

Ukraine  English
Norton 360 Deluxe 5 Devices 1 Year Inc. Secure VPN plus 50 GB Cloud Backup 
UK EU Download only
*** EU Licenced product only - Will not work anywhere else ***

I do not find Dark Web Monitoring feature:
https://www.u-buy.com.ua/en/product/2EJC8008-norton-360-deluxe-2020-5-devices-5-pc-1-year-secure-vpn-internet-security-2020 

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 06:37 · Édité: 2022-06-26 | 06:45 · Permalien

https://my.norton.com/extspa/dashboard/Home

Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please run Norton LiveUpdate and Restart (not Shut down) machine.

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

Curious, what is your geo-location/country?  

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 15:10 · Permalien

Hi.

I don't have that menu item. Is it because of geolocation?

Country - Ukraine. 

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 15:14 · Édité: 2022-06-26 | 15:30 · Permalien

Alex_dr:

I don't have that menu item. Is it because of geolocation?
Country - Ukraine. 

Look for your Norton product page - Norton 360 Deluxe - your location.
https://us.norton.com/country-selector 

I'm curious what country is shown at the bottom of your "norton.com" page. 

for example:

https://us.norton.com/products/norton-360-deluxe

Norton product entitlements may vary by product - by location.

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 15:47 · Permalien

I think, I can change location in my profile. What location I need to chose? To have dark web monitoring.
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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 15:56 · Édité: 2022-06-26 | 16:03 · Permalien

Alex_dr:
I think, I can change location in my profile. What location I need to choose? To have dark web monitoring.

What profile? 
My Norton 360 Deluxe entitlements are determined by my geo-location/country.  

What country is shown at the bottom of your "norton.com" page. 

Maybe, you can confirm your Norton product entitlements thru Norton Support.

Please Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 16:11 · Édité: 2022-06-26 | 16:14 · Permalien

  1. What profile? - I thought I can change region at my norton account and it would help.
  2. What country is shown at the bottom of your "norton.com" page.

- United States is shown at the bottom of the page. And page is us.norton..

  1. Ok, I will try to contact support. Thanks I thought there was an easier solution:(
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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 16:25 · Édité: 2022-06-26 | 16:27 · Permalien

Alex_dr:
  1. What profile? - I thought I can change region at my norton account and it would help.
  2. What country is shown at the bottom of your "norton.com" page.

- United States is shown at the bottom of the page. And page is us.norton..

  1. Ok, I will try to contact support. Thanks I thought there was an easier solution:(

You're in Ukraine.  You're calling us.norton.com. 

Let's hear from Community

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 16:39 · Permalien

I bought a license key from a reseller. Perhaps he just had keys for another region. 

Maybe that's why I'm being redirected to the US site?

Is dark web monitoring available for US?

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 17:05 · Édité: 2022-06-26 | 17:10 · Permalien

Alex_dr:

Is dark web monitoring available for US?

Yes 

https://us.norton.com/products/norton-360-deluxe

https://us.norton.com/feature/dark-web-monitoring

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 17:15 · Édité: 2022-06-26 | 17:18 · Permalien

~ as far as I'm aware:
Since, you do not find Dark Web Monitoring tile...you do not have Dark Web Monitoring entitlement. 

https://my.norton.com/extspa/dashboard/Home

Please Contact Norton Support to confirm your product - your location - entitlements. 

Twitter Norton Support
https://twitter.com/NortonSupport

Norton Community does not have access to your Norton account, subscription details nor payment method.  

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 17:21 · Permalien

You cannot just change your country in your profile. Norton knows where you are when you make a purchase, and all products will only get the features available in that country.

Here is an older thread that lists the countries where Dark Web Monitoring is available.   https://community.norton.com/en/forums/dark-web-monitoring-list-countries

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 17:21 · Édité: 2022-06-26 | 17:29 · Permalien

~ for example:
I'm not finding Dark Web Monitoring feature - Czech Republic
https://cz.norton.com/products/norton-360-deluxe

Accepted Solution
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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-26 | 18:35 · Édité: 2022-06-26 | 18:47 · Permalien

Alex_dr:
I don't have that menu item. Is it because of geolocation?
Country - Ukraine. 

Alex_dr:

I bought a license key from a reseller. Perhaps he just had keys for another region. 

Ukraine  English
Norton 360 Deluxe 5 Devices 1 Year Inc. Secure VPN plus 50 GB Cloud Backup 
UK EU Download only
*** EU Licenced product only - Will not work anywhere else ***

I do not find Dark Web Monitoring feature:
https://www.u-buy.com.ua/en/product/2EJC8008-norton-360-deluxe-2020-5-devices-5-pc-1-year-secure-vpn-internet-security-2020 

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Re: Norton 360 Deluxe Dark Web Monitoring

Envoyé le: 2022-06-27 | 02:08 · Permalien

Yes. My country isn't in that list. It is sad.

And it isn't in country-selector. Service not supported.

Thanks everyone for the help

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