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Envoyé le: 2022-07-02 | 06:47 · 2 Replies · · Traduction:

I am so tired of seeing Norton spamming my PC with promotional ads that I can't wait for my subscription to run out so I can uninstall this product. Norton you should not treat your customers this way. Additionally I am finding that every time I check my Norton history there are no viruses or meticulous programs found just "clean up" really! Norton has become a useless product that only serves to empty my temporary internet files and serve up ads for their products. Will be cancelling subscription very soon. Good by to an unneeded and over priced ad generator.   

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Re: Advertisement

Envoyé le: 2022-07-02 | 07:02 · Édité: 2022-07-02 | 07:27 · Permalien

kevinA gonzalez:
Will be cancelling subscription very soon. 

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment about 30-45 days before current term expiry. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expiry. 

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm Automatic Renewal Service is off and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal when Automatic Renewal Service is off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

When Automatic Renewal Service is off:

  • Your subscription will continue through the end of your already paid subscription term, after which your subscription will not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Associated recurring subscription benefits may end when you stop your subscription from automatically renewing.

When you stop your recurring subscription, your subscription will not automatically renew. 
Your protection will continue through the end of your current paid term. 
Your subscription will continue through the end of your current paid term. 

When you cancel your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  Your protection will continue through the end of your current paid term.

Remerciements2 Stats

Re: Advertisement

Envoyé le: 2022-07-12 | 05:44 · Permalien

Unfortunately, the constant ads and sell-ups are marketing driven, hard coded into every product. They cannot be disabled. There are many posts across the forums with complaints in this regard, all have fallen on deaf ears. The above posts regarding cancelling your subscription are good information, they however miss the point of the original posting. Customer dissatisfaction. Just my dime on things as always. Norton needs to listen to customers and follow through with customer retention, not continue to ignore them.

SA

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