Solved.
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Error loading Your subscription has expired. Please click here to renew your subscription. Error code: 32030

I have contacted support over and over again for over 3 years, and I still get this error message when attempting to set up the Dark Web Monitoring. I have been told the ticket has been "escalated" more than once. Be honest, will this ever be corrected? This is unacceptable to have a problem with software for this long with no resolution in sight. Should people with the same issues contact someone else? The Better Business Burea to complain? Should a social media blitz be started to see if any attention helps bring forth a resolution? Norton must understand how frustrating this is to customers that pay for a service, and they are unable to use it.

Product: Norton 360 Deluxe Plus V22.22.8.16

Norton Error Message: Error loading Your subscription has expired. Please click here to renew your subscription. Error code: 32030

Operating System: Windows 10 Professional

Steps to reproduce issue: every time I attempt to "Set Up" the Dark Web Monitoring

Thématiques: Subscription
Accepted Solution
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Re: Error loading Your subscription has expired. Please click here to renew your subscription. Error code: 32030

Hi @doodaman,

You should no longer see 32030 error anymore. Please let us know if you're continuing to see it. 

Réponses

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Re: Error loading Your subscription has expired. Please click here to renew your subscription. Error code: 32030

Error code: 32030 Your subscription has expired. Please click here to renew your subscription. -  16-May-2021
https://community.norton.com/en/forums/error-32030-lifelock-not-working 

Lifelock Access Error Code 32050 - 22-Jun-2020 
https://community.norton.com/en/forums/lifelock-access-error-code-32050

Dark web monitoring feature not working - 06-Sep-2021
https://community.norton.com/en/forums/dark-web-monitoring-feature-not-working 

Accepted Solution
Remerciements1 Stats

Re: Error loading Your subscription has expired. Please click here to renew your subscription. Error code: 32030

Hi @doodaman,

You should no longer see 32030 error anymore. Please let us know if you're continuing to see it. 

Gayathri R | Norton Forums Global Community Administrator | Gen Digital
Remerciements0

Re: Error loading Your subscription has expired. Please click here to renew your subscription. Error code: 32030

Unbelievable! After nearly 3 tears of chats, long phone calls and several escalated tickets, I'm finally able to access this feature. You need  to pass along what you did to your helpdesk so that they can update their scripts so they can resolved this issue for others. Don't know what you did, but it worked. Thank you.

Remerciements0

Re: Error loading Your subscription has expired. Please click here to renew your subscription. Error code: 32030

Thank you for the confirmation. We appreciate your feedback.

Gayathri R | Norton Forums Global Community Administrator | Gen Digital

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