Despite several attempts by the so called "support team", they connected to my computer, made my sit in front of my PC for six and half hours, I continued to sit for another hour without realising the 2nd level expert had gone home. I was refused the opportunity to speak to a manager. I got a call a few weeks later to ask if my Norton VPN problem is now fixed. I explained how badly it all went and I asked to speak to his manager. I was first advised that they do not have a manager. Not long into the conversation, I was advised that the manager will call me the next day. I am still waiting for the call. I am not sure if the Norton executives are aware that the support team are running their own race and not being accountable to anyone including Norton customers. There is a real potential for brand damage. I have always purchased Norton Anti-virus software. I will no longer purchase the Norton product. I am keen to know if there are any other Norton subscribers who may have had a similar experience, where the Support team have shown such disregard to Norton customers.