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VPN Preventing e-mails from being sent

Despite several attempts by the so called "support team", they connected to my computer, made my sit in front of my PC for six and half hours, I continued to sit for another hour without realising the 2nd level expert had gone home. I was refused the opportunity to speak to a manager. I got a call a few weeks later to ask if my Norton VPN problem is now fixed. I explained how badly it all went and I asked to speak to his manager. I was first advised that they do not have a manager. Not long into the conversation, I was advised that the manager will call me the next day. I am still waiting for the call. I am not sure if the Norton executives are aware that the support team are running their own race and not being accountable to anyone including Norton customers. There is a real potential for brand damage. I have always purchased Norton Anti-virus software. I will no longer purchase the Norton product. I am keen to know if there are any other Norton subscribers who may have had a similar experience, where the Support team have shown such disregard to Norton customers.

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Re: VPN Preventing e-mails from being sent

Hello Krish. Have any of the techs enabled "split tunneling" within the VPN to add your email client to the allowed/excluded list?

https://community.norton.com/en/blogs/product-service-announcements/enab...

SA

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Re: VPN Preventing e-mails from being sent

Hello SoulAsylum

Thank you for your response. Yes, they did, and it did not fix the problem. I found a manual work-around, which involves shutting down the VPN sending out e-mails and when I am done, switching the VPN on again. I guess the main reason I brought this comment to this forum is to highlight the lack of support from the so-called "Support Team" based in India. They have been absolutely unhelpful and answerable to no-one, a level of arrogance I have never seen before. It just helps me to understand how much Norton values its customers. Going forward, I won't be making that mistake again. 

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Re: VPN Preventing e-mails from being sent

I have had a similar problem since I subscribed to Norton 360 nearly two years ago, only I not only cannot send email with the VPN on, I also can't receive any email.  I have Comcast email, but I use Outlook to retrieve it.  I suspect that is the problem.  I also had to turn the VPN off when I wanted to send or receive my email.  I say "had to" because recently I have an entirely new interface for Norton 360.  The easy turn-on, turn-off feature doesn't seem to exist.  In fact, the VPN isn't even mentioned on the new screen.  I don't see any indication that the VPN is on or off.   I feel like I'm paying for a product that I don't have.  Very frustrating.

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