I spent hours watching support try to figure out why my backup was failing only to discover on my own that several folders had EFS enabled on them. It seems Norton Backup does not support files or folders that have EFS implemented. I don’t know if first level support knows what this is. Removing EFS from the suspect folders allowed the backup to complete successfully.
I called them back today and asked if Norton Backup works with Bitlocker. They told me, “yes”, but everything I’ve read leads me to believe otherwise. I don’t want to go turn on drive level encryption if I’m just going to run into more problems.
Can anyone confirm definitively if either of these encryption methods is designed to work with Norton Backup?