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iOS 16.1.1. Norton 360 battery drainage excessive

Envoyé le: 2022-11-18 | 13:32 · 3 Replies · · Traduction:

My Norto360 is draining my battery excessively: for the week it consumes 6 hours per day which equates to 45% of battery; since I was forced by this product to upgrade to 16.1.1 I did not want to upgrade as I had to wait over a couple of months until your product settled down with 16.1. I had ‘zero’ problems with 16.0 I believe you have a conflict with apple’s new bug fixes (based around security breaches). I tried: un&re-install; drain the battery down to less 10%; and other tricks which I had to do for 15.1.x & 15.2.x versions. It worked perfectly with 15.0, 16.0 and in the end 16.1; there was alway background activities with your software but it did not drain the battery.
Thématiques: App Advisor, App Security, Customer Support Feedback, Device Security, Device Management, iOS, My Norton, Security

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Re: iOS 16.1.1. Norton 360 battery drainage excessive

Envoyé le: 2022-11-18 | 16:06 · Permalien

Are you saying Norton forced you to update? There is nothing in Norton that forces anything. It reports that there is an update to the iOS, and it is always up to you when you want to take that jump to the next version. About a week after the new release, I always check online to see what issues are reported with a new iOS version. Then I decide whether I want the update or wait for the next. 

This battery drain issue, as you note yourself, is generally caused by an iOS update. What you went through with 15.1 and 15.2, now appears to be happening again with 16.1.1. Searching will find reports of high battery use on 16.1.1. 

It might be easy to blame the security software, because in general it is going to use more battery than any other app, as it always has to run in the background to provide the protection your want from that app. All those CPU cycles take power. This usage seems to get exaggerated when iOS has these hickups.

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Re: iOS 16.1.1. Norton 360 battery drainage excessive

Envoyé le: 2022-11-19 | 08:39 · Permalien

It is not a game of 'blame' but of 'resolution': I am expecting these two to work in partnership, as I have to in the world of iSaaS & iPaaS service delivery where applications are working based on a non-platform environment. In regard to updates, are you suggesting we should not update frequently our Norton version and/or iOS: I only updated because of spiralling news of iOS kernel breaches. Unfortunately, I have hardware well in advance to software-services with the new smart-phones, thus the two main factors are heat and battery drainage when software are in continuous loops (CPU cycles are driven by conflicting programming scripts written in the applications). I received a red warning from Norton because the iOS was not current, I did not know 16.1.1 was released had it not be for the Norton tool. This is the only means of informing Norton to speed-up their change: in the prior occasions I did not wait for an iOS update but a later version of Norton to resolve the 'challenge'.
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Re: iOS 16.1.1. Norton 360 battery drainage excessive

Envoyé le: 2022-11-19 | 09:42 · Permalien

My point is that the battery drain issues in the past have been attributed to iOS. Not any specific app. I would bet my paycheck here that not every iOS user that saw the battery issues even had any security software installed. So it is not the individual app developers that need to change anything to fix the problem. Apple did it in the past, and will eventually do it again here. That will be the resolution.

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