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Envoyé le: 2023-03-27 | 13:15 · 26 Replies · Permalien · Traduction:
anybody else been gettinhg these forced scans last few weeks ( just had another)
in classic mode big red letters " your at risk scan now" blah blah
a quick scan , i guess full scans arent good enough ?
why is this happening?
i dont see anything in schedualed task or anywhere to stop this
Envoyé le: 2023-03-27 | 16:24 · Permalien
If your machine has been off for a certain number of days, or hasn't been idle long enough for automatic scans to run you will see that message. I think it's three days.
If that isn't your case please post back so we can dig a little deeper.
Envoyé le: 2023-03-27 | 18:45 · Permalien
If it doesn't sit idle, that could be why. Norton scans while the machine is idle, unless the machine hasn't been idle for an extended time.
Envoyé le: 2023-03-27 | 20:11 · Permalien
actaully i do believe there is a setting where you can set it to do a scan 20 minutes or whatever if its sitting idle i.e not doing anything for that time it will start a scan
dont think your realizing that is not happening, this red notice i am referring to is on the main program page
not a notice in corner saying scanning or whatever
there is a difference in what you are saying and what i am asking about not the same
Envoyé le: 2023-03-28 | 09:37 · Permalien
Set your Idle Time Out in Norton settings to 1 minute so that idle time tasks like the quick scan will start almost immediately when your PC is idle.
Envoyé le: 2023-03-28 | 10:45 · Permalien
again this does nothing to address my question
why am i or anyone else ( dont think i am only one) being forced these quick scans?
full scan if you actually watch it scans at the start the very same files ( yes i actually watched it)
so a full scan isnt good enough?
it doesnt sit idle as mentioned prior atleast for any long period ( few minutes if that)
but yet i get a red screen "im at risk" blah blah?
makes no sense to me
Envoyé le: 2023-03-28 | 11:24 · Permalien
A Quick Scan checks for any active malware -- that is, malware that is running or is set to run. The Full System Scan checks everything, looking for malware or remnants that may be dormant. So the Quick Scan is the most important as it is looking for threats that are actually operating on your system. That is why Norton considers Quick Scans critical and will insist that one run every few days at a minimum. If idle time is not provided for the scan to run, you will be alerted that a scan needs to be done. I think the Quick Scan will actually run automatically in non-idle time if a scan becomes seriously overdue.
Envoyé le: 2023-03-28 | 12:11 · Permalien
again you did nothing to address the issue just babbled some nonsense
i am fully aware of a full scan vs quick scan etc.... ( and dotn believe me watch the files in a quick scan , the same files that get scanned scanned in a full scan odd)
for 22379999999 time nothing to do with my device being idle ( how many times do i need to say that????????????)
again red flags by system "im at risk" blah blah.............
i do believe if you acyaully ask users they will say they do full scans mainly , how often will vary
forcing a user to do quick scans does what??????????????
Envoyé le: 2023-03-28 | 12:24 · Édité: 2023-03-28 | 12:42 · Permalien
Message: "You Are At Risk. Your PC needs to be scanned for viruses and spyware"
This message can appear due to several reasons, and may not disappear even after you click Fix Now in your Norton product.
https://support.norton.com/sp/en/us/home/current/solutions/v107431887
Message: "You Are At Risk"
The appearance of this message may not be due to any threats.
When you see this alert on the product, click Fix Now. If your Norton product cannot fix the problem with the feature, or cannot run LiveUpdate or a scan, you may see a different error in the Fix Now window.
Problems with Secure Cloud Storage space ›
Problems with Norton Secure VPN ›
"At Risk" problems on Windows ›
https://support.norton.com/sp/en/us/home/current/solutions/v119294825
Please confirm Windows Fast Startup - W10 [here] W11 [here] - is Off.
Please run Norton LiveUpdate + machine Restart (not Shut down). Repeat.
For Norton technical issues please include details:
Note: DO NOT POST any personal information(email/order details/account ID/Product key/Full name/ address..etc) in public forums posts/comments or share with other forum customers.
Envoyé le: 2023-03-28 | 12:40 · Permalien
its fully updated latest build etc...
a link number 2 run full scan ( say what?>??)
reinstall , these frequent reinstalls are very annoying
i find it strange that the fix is a reinstall for some problems , but yet the problem that caused the reinstall never fixed or goes away
its obviously something that been programmed ( i.e. intentional by the updates ) that needs to be addressed
Envoyé le: 2023-03-28 | 12:49 · Édité: 2023-03-28 | 12:52 · Permalien
9wood:again red flags by system "im at risk"
"At Risk" problems on Windows
Auto-Protect is turned off and clicking Fix Now doesn't fix it
Behavioral Protection is turned off and clicking Fix Now doesn't fix the problem
Message: "Browsing at Risk"
Message: "At Risk: Your virus & spyware definitions are not up-to-date. Your PC may be at risk of infection"
Message: "You are at risk. Your PC needs to be scanned for viruses and spyware"
Message: "You are no longer protected. Your computer and data are at risk! Renew Now"
Message: "Attention Required: Internet Security - Browsing at risk" in Norton 360
Message: "At Risk: Your browser is not protected from intrusion attempts"
Error: "You Are At Risk. Your PC is not automatically protected from viruses, spyware, and other risks"
https://support.norton.com/sp/en/us/home/current/solutions/v119294825
For Norton technical issues please include details:
Norton product name and version
Operating system - version / build
Norton error message / error code / screen shot
Note: Do not post any personal information(email/order details/account ID/Product key/Full name/ address..etc) in public forums posts/comments or share with other forum customers.
Envoyé le: 2023-03-28 | 13:25 · Édité: 2023-03-28 | 13:37 · Permalien
9wood:
in classic mode big red letters " your at risk scan now"i fail to see what you replied to has any meaning or worth to the issue
Okay, Message: "You Are At Risk" - "At Risk" problems on Windows - is not helpful to the issue.
Sorry
Envoyé le: 2023-03-28 | 17:58 · Permalien
i am still waiting for some help with the issue i raised i dont think i am only one affected by this
The suggestion to check for Windows Fast Startup is valid. Often the 'You are at risk' can be resolved by a full system restart that you may not get if you have Fast Startup enabled.
Envoyé le: 2023-03-28 | 20:08 · Permalien
seems you like to copy and paste
anyway diagnostic scan all good, auto fix all good
fast start up off ( not sure why you have this interest)
about a week or 2 ago a single product update was released ( dont recall exact date) thats 1 update not build update
seems to be when this issue i am inquiring about started
coincidence?
Envoyé le: 2023-03-28 | 22:43 · Permalien
Are you running the Quick Scan when Norton alerts you to do so?
Envoyé le: 2023-03-29 | 08:56 · Permalien
i think you are missing the point or dont understand
these forced updates ( i shouldnt be getting this weekly ) are not something i or any user should be forced to do
i.e. full scan not good enough, the same full scans that scan the same exact files as a quick scan ( do it yourself and watch the files)
im paying to be forced to do a scan???????????
unrelated but to show a point, if you are paying insurance do they force you to wash your car or bike weekly? does your home insurance force you to clean or have your carpets done weekly??????????? get the point?
why is norton with the red "danger" your at risk forcing this?
Envoyé le: 2023-03-30 | 07:30 · Permalien
We do understand that you keep getting this message. As we cannot see your system, the only way to try to help is by making suggestions of things to try.
You noted that Fast Startup is disabled. Do you leave your system on 24/7, or do you restart every couple of days?
Envoyé le: 2023-03-30 | 08:08 · Permalien
A new version of 360 has been released that may fix your issue. The notes say that it fixes an issue with Auto Fix. See the product announcement here. https://community.norton.com/en/blogs/product-service-announcements/nort...
Envoyé le: 2023-04-09 | 12:21 · Permalien
@9wood To cut through the massive confusion please post a screenshot of your red alert so everyone sees the same thing. Here is how to post and embed a screenshot vice an attached file:
https://community.norton.com/en/forums/how-post-image-forums-0
From the previously posted latest Norton version release notes: * Please verify the installed version of your Norton product for us. The latest is 22.23.3.8
What's new in Norton 22.23.3.8?
- The below issue have been fixed:
- Cannot launch Custom Scan Option. It does not respond. – Fixed
- Norton UI opens on its own ever without any trigger – Fixed
- Smart Scan: After clicking [View Solution], Message: "Cannot connect to the Norton server" appeared – Fixed
- Autofix repeatedly detect and fix installation issues – Fixed
- Unable to connect VPN - Due to certificate installation issue - Fixed
- Norton Local Backup is taking more additional space on the external hard drive to complete the backup - Fixed
- Other minor bug fixes, under-the-hood changes, and performance enhancements
Knowing the version and build of your Windows 11 install will also help. Having an insider build on Windows can present issues not normally seen across other user experiences.
SA
Envoyé le: 2023-04-09 | 12:55 · Permalien
as stated before i am up todate as in latest build and updates etc...
as for the problem you gave the newest build info, non of which state anything about these forced scans
the forced scan which i have stated a few times i think is rather simple
the main screen ( classic mode) turns red ( might as well have flashing lights) says "im at risk" blah blah
the fix it does a quick scan
so a weekly quick scan is mandatory?
a full scan is not enough as stated i did a full scan day before last red flag demand
and by the way a quick scan , does scan the very same files as a full scan ( hint the first scan sections of a full scan)
Envoyé le: 2023-04-11 | 13:20 · Permalien
week later another "forced scan" this is what we pay for? not enough we get nagged to buy there product subscripts or the security breah alerts taking over screens, we know must do there weekly bidding to scan when a full scan done prior isnt enough?
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