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Real-time security

Envoyé le: 2023-04-27 | 11:37 · 5 Replies · · Traduction:

The real-time security keeps disabling itself or being disabled by my Samsung S21. At least once a day I have to restore permission for Norton to "have control of my phone" so that the security is enabled. Does anyone know what is causing the security function to be turned off or how to prevent it?
Thématiques: Android, App Security, Device Security

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Re: Real-time security

Envoyé le: 2023-04-27 | 13:30 · Permalien

What Android version is on your device?

If this keeps happening, I would suggest uninstalling 360, restart your device, then reinstall 360 and test again.

If that does not resolve the issue, please send logs to Norton to help diagnose the issue

Open the 360 app and tap the three bars at the top left. Tap on Settings > General, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log settings and then tap on Send Error Report with log files. In your submission please include "forum 'your username' " in the Case ID section of the report. Also include a link to this thread. You can turn off logging when you have sent the logs.

If you do send logs, please let me know and I'll notify my contacts to look for them.

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Re: Real-time security

Envoyé le: 2023-04-29 | 05:40 · Permalien

Hi, thanks for the response. I'll try what you've suggested to resolve the problem. My phone currently has Android 13, by the way.
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Re: Real-time security

Envoyé le: 2023-04-29 | 05:53 · Permalien

While I think of it, be sure that any battery optimisations in Android Settings for 360 are turned off.

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Re: Real-time security

Envoyé le: 2023-04-30 | 23:59 · Permalien

The battery usage for Norton is currently set for "unrestricted" but if I were to switch to "restricted" the phone is warning me that the app may not function correctly and notifications may be delayed.
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Re: Real-time security

Envoyé le: 2023-05-01 | 07:12 · Permalien

Unrestricted would be OFF. Which is what you would want.

At this point, I am going to suggest you contact Norton Support. They can remotely access your device, with your permission, that you can revoke at any time if you are uncomfortable. It is easier to diagnose issues when you can actually see what is on the device, as opposed to you and I asking/answering a hundred questions.    www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

Please update here if you get help.

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