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Norton Toolbar error APPCRASH
Windows 7 64-bit
Chrome version 39.0.2171.99 m
Norton 360 version 220.127.116.11
Norton Security Toolbar version: 2014.7.10.15
Sometimes the app crashes with the message:
Problem Event Name: APPCRASH
Application Name: N360.exe
Application Version: 18.104.22.168
Application Timestamp: 53f531a0
Fault Module Name: StackHash_c1fc
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000374
Exception Offset: 000ce753
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c1fc
Additional Information 2: c1fc8ec1e9c1b05512bd6a4f0fac9b3b
Additional Information 3: a75e
Additional Information 4: a75eb9d997fad6a99c54b642c44b732f
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This crash comes with the option to close the program or to search for a solution.
If I close, then the app icon and extension disappears. Norton 360 itself disappears. When using a utility to view processes running, a running 360 is gone. There is a dormant 360 there but shows no memory activity. Normally there are two lines and they both show memory or cpu activity. So I am left wondering if I am being protected at all. And there is no way to revive 360. The icon to open 360 on the task bar is gone. I can only reboot to get it back.
If I choose the search for a solution, then after a brief wait the app performs normally.