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Envoyé le: 2009-04-27 | 15:15 · 14 Replies · Permalien · Traduction:
All three of my daughters are set as a "Child" in the profile option. They are using AOL Instant Messanger adn teh activity isn'y being saved. I verified that the monitoring was turned on adn still no luck.. I have uninstaling and reinstalling the program to no avail. I am using Windows Vista, IE 7 and have Symantec Ghost, Internet Security 2009 and System works. Any idea what might be happening?
Envoyé le: 2009-04-27 | 15:29 · Permalien
Something you can quickly check, go to the website https://onlinefamily.norton.com and log in. Click "Settings" and select one of your children. Once there select the "Instant Messaging" icon and click "go". Once there, be sure that Chat Supervision is turned on.
Matt
Envoyé le: 2009-04-27 | 15:44 · Permalien
Matt,
Thanks for the quick follow-up. I thought that I had mentioned that I made sure that Chat Supervision was on for each one of my 3 children and it was. Any other suggestions? If it helps, I once saw the activity populate the screen for a brief second and then it disappeared. Seems like a bug in the program rather than anything else.
Envoyé le: 2009-04-27 | 17:24 · Permalien
Envoyé le: 2009-04-27 | 17:31 · Permalien
Envoyé le: 2009-04-28 | 07:12 · Permalien
What is the minor version of the AIM6? In AIM menu > Help >About AIM, you can see something like AIM Version 6.x.x.x?
Also please check AIM menu > View > Plugins > Manager..., Can you see Norton Safety Minder Plugin there?
Envoyé le: 2009-04-28 | 18:49 · Permalien
So the plugin is running, you have IM supervsion turned on, what level do you have set?
Blocked?
Monitored?
Not Blocked or Monitored?
Matt
Envoyé le: 2009-04-29 | 17:37 · Permalien
Be sure to click "Update House Rules" after you make the change so the rules are updated immediately, otherwise there is a delay and you may not see the behavior you are expecting.
To verify you can click "View House Rules" and you will see a basic outline of the rules for your child.
Matt
Envoyé le: 2009-04-29 | 18:08 · Permalien
Envoyé le: 2009-04-29 | 18:26 · Permalien
Hi srenauer,
There's a 'IM Friend list' section on the 'Instant Messaging, Settings' page. Could you please check to make sure that all friends have been set to 'Monitored'. Once that's done, click on the 'Update Settings' button.
From my experience, it could take from 7-10 minutes before the IM traffic appears on the 'All Activities' tab. Let me know if you start seeing the IM traffic activities after this delay.
Regards,
- Jerome
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