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Norton 360 won't run after upgrading to windows 8.1

I am running Norton 360 with windows 8.0.  When I bought computer, removed whatever security software was pre-loaded, and installed Norton.  Everything was fine, but for some reason I finally upgraded to Windows 8.1.  When I logged in after the upgrades loaded, I was met with this message from Norton:

"Your trial version has expired.  You need to activate it now".

I selected the yellow button entitled "Activate Now".   The following error occurs:

"Cannot connect to the Norton Server. An unexpected browser error has occurred".  I can then cancel or retry, both options a big fail.

My browser is Google Chrome, Version 44.0.2403.155 m.  

Anyone seen this special feature of Windows 8.1?

Réponses

Accepted Solution
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Re: Norton 360 won't run after upgrading to windows 8.1

Hello

Have you turned off Fast Startup?

Please read this link for instructions.

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

Please come back and let us know if this has fixed your issue.

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Remerciements0

Re: Norton 360 won't run after upgrading to windows 8.1

This took care of the problem.  Norton back and running.  Thank you!!

Remerciements0

Re: Norton 360 won't run after upgrading to windows 8.1

Hello Scooter Jones

I am glad that your issue was solved and that I have been some help to you. Thanks for marking the thread as solved also. This action will help our Search feature to give better results.

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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