Antispam button disappears after updating to Office 365 .2016

Same problem here. Uninstalled and reinstalled Norton Security which did not fix the problem.

Does anyone know why the Norton tab would be missing from the Outlook 2016 ribbon? I have checked to make sure that the Norton Anti-Spam add-in is enabled in Outlook 2016, it is, but the ribbon does not display a Norton tab, and there is no option to add it. Is this by design, or has Norton/Symantec once again failed to get ahead of a product release so that their own products are already compatible when it (in this case Office 2016) comes out? If the latter, the failure of Norton/Symantec to work with other vendors whose products Norton/Symantec's own products need to integrate with in order to function properly is inexcusable. I'm certain that Microsoft, Mozilla, et al provide Norton/Symantec with plenty of advance opportunity to get your software compatible and working properly with their own.

Just installed Office 2016 and have the same problem

I have just upgraded my version of outlook to the new 2016 version - and Norton anti-spam has stopped working.

I have contacted support and been told that Norton do not support outlook 2016 !!!!!  Given the number of people who use outlook how on earth can it not be supported by Norton ?  At the very least Norton should be warning us not to upgrade from outlook 2013 if they cannot support the 2016 version.

Same issue. I will add I find the Junk email filter embedded in Outlook 2016 is much more effective particularly when downloading from a Verizon email account. With Outlook 2013 and the Norton Antispam working I would get over 100+ spam emails a day.  Over the past year I spent hours with Norton tech support and never got issue resolved as they stated it had to do with the ports Verizon uses.

Uh...why? It's not like it was a surprise that it was coming out. Are you guys having trouble hiring enough programmers to keep up with things? Your product should be ready to go when a major revision of something like Office comes out. Microsoft wasn't exactly secretive about this, and I'm certain they didn't withhold the early versions of the product from you. The amount of catch up you guys seem to be doing anymore only serves to make your customers doubt whether they can trust you. If you can't keep up with the number of projects you have right now, hire more people. I'm sick of this nonsense, and I'm sure I'm not the only one. Oh, and "The team has started working on this issue"? Just now? Seriously? Not, say, six months ago? Pathetic...

Can we at least have some sort of timescale from Norton for getting a fix out to us ?  And why aren't you warning customers not to update to Outlook 2016 until you have a fix?

Unfortunately, we don't have that information. Our team is working to make it compatible as quickly as we can. We will be sure to update this thread when we have some information to share.

There's an awful lot of deja vu here. I'd hoped Norton had learnt their lesson from previous occasions they lagged significantly behind the mainstream Microsoft email product. I remember last time I contacted Norton Support they insisted they were still offering email support by virtue of the anti-virus element - but these days the product clearly states it is an anti-spam product when you install it. The main reason I spent money on Norton, rather than use the free alternative in Windows 10 was the anti-spam element that you don't get with Windows 10 - but it now appears Norton have made the same mistake as they have done previously.

Hello...Symantec.

Are you alive?!  

Me too.  No wonder the company I work for dumped Symantec.  1000+ computers.

For me 'Norton Toolbar Incompatible with Firefox 41.0.1 is the message from Firefox.

The main reason I purchased this program 3 weeks ago was because of the anti-spam capabilities with outlook. It worked great until I updated to outlook 2016.  Looks like i'll be asking for a refund in a week or so if they don't get it fixed.  

Hello All

It would help if you all would give details about your operating system, browser, program involved, ports involved, Norton program and version number. Can you temporarily set up Outlook to do the filtering and turn off Outlook to do the anti-spam filtering?

I have Office 2013, but I let Outlook do the filtering of the Anti-Spam. Can Outlook 2016 be set up to do the filtering if necessary until Norton can get this issue fixed? Please give as much information that you can.

Have any of you had any issues with Norton not being able to protect your computer from Malware?

Thanks.

Windows 10 Pro 64 bit, NS 22.5.4.24, Firefox 41.0.1.  No problem with being protected from Malware that I have noticed.

I really wonder what Symantec / Norton / Veritas is doing.
I have always thought that you are leading the trend, but it is quickly destroyed.

For my business the problems started with Symantec System Recovery that was not at all prepared for Windows 10, despite the expensive licenses. And now another Symantec product - Norton - is the problem. Here it also turns out that Office 2016 was a total surprise, or..? 

But my goodness you work after all with this and have full control of the new launches.
What are you doing?

I have the same problem.  I'm using Windows 8.1.  I just updated from Outlook 2013 to Outlook in Office 365.2016.  And now Norton Anti-Spam integration with Outlook appears to be gone.  Weeks have passed since this problem surfaced.  And, of course, as others have said, this never should have been a problem in the first place.  What is Norton doing about this?  When will this be fixed?

Same problem, I have Office 2010 installed and then upgraded to Office 2016. No more norton protection. 2010 is still installed, but now crashes on startup. 

Guys, this is really REALLY BAD FORM. Not what I expected from you after 20 years of loyal subscriptions. I received notifications from you folks several months ago that my Norton 360 product was completely compatible with Windows 10. WELL DID YOU MEAN NOT OFFICE 2016 IN WIN 10? C'mon! You guys look very silly if you cant fix this after all this time. I do believe I'm going to call my favorite national newspaper and let them know what's taking place here. The clock is ticking...

Perhaps it's time that all of us stop whining and do something constructive to help. It may be helpful ro others if we went to all sales sites (Amazon, Newegg, Best Buy, Rakuten, Frys, etc) and posted very factual reviews. Not ranting and laden with personal stories of woe, but more like, "Warning: Norton Security is INCOMPATIBLE with Microsoft Office 2016, and rhe Firefox Browser. This is directly by Norton's own admission. You should reconsider your purchase if you own/use either Office or Firefox."

I'm guessing that lack of sales may provide additional motivation to Symantec to repair their non-working products.

I've been using Norton for many years, but now at the same time we have the spam filter not working with Office 2016 as well as the Norton Safe and toolbar not working with Firefox.  Both of these failures are a big issue for me to the point I'm forced into looking to change to a different security suite well in advance of my current subscription end date. 

So yes, I'm feeling a bit frustrated having a program that doesn't work as it should, but much more than that I'm disappointed that this could ever happen. It seems like it was a big surprise to Norton and it's also clear they don't know what to do to fix it. There are other big names in this industry and my long standing brand loyalty to Norton is running out this week.

We didn't understood why Symantec/Norton didn't coordinating  with Microsoft before the Microsoft Office 2016 final release.

I agree with all the comments so far and what is disappointing is office 365 2016 was not a spur of the moment release by Microsoft. Far from it. So how come it takes loyal customers of Norton to point out the non comparability. On issues like this norton need to be on the front foot after all they have all of our email addresses why not tell us be proactive not reactive

Norton!! We need a solution now! This has been an issue since mid September, how hard can it be?

@Tony_Weiss Admin; don't you think it is time for you to come with an update - we are paying customers. My subscription expire in 60 days, should I renew?