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Lost Network/ Registry nuked on Windows 10

I have 2 laptops, one running on windows 7 and the other on windows 10, yesterday I loaded Norton Security, no problem with the Laptop on Windows 7, went on seamlessly.

Big problems with the Windows 10 Laptop, the Norton security program downloaded OK, but would not activate due a communication problem with Norton, Norton was unavailable, not only was it unavailable but it screwed up the network protocols and registry which lead to Google Chrome and Firefox not working ( unable to access the internet ).

I phoned Norton for support, they tried a few things and could not resolve the problem, told me that it was a problem with my internet service provider, but this is clearly not so as Norton Security loaded first time and without fault on my Windows 7 Laptop.

Obviously Norton are still having compatibility problems with Windows 10, hopefully they are working on resolving this problem, surely I am not the only one who has encountered Norton's failure to run on Windows 10.

My Windows 10 laptop is shut down at the moment and will remain so, until Norton will come up with a patch or a solution to this problem in the near future, contacting them at the moment is a complete waste of time, because they have no answer to this problem, they just say its your ISP, its laughable! But I wasted most of the yesterday on this problem, frustrated is an understatement.

Thématiques: Compatibility

Réponses

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Re: Lost Network/ Registry nuked on Windows 10

Hi and Welcome to Norton Community Forums
Ivan.
Can you please tell us what exact error do you get when you try to access internet via chrome? (An error message like for example : ACCESS_DENIED or DNS_PROBE_FINISHED_NXDOMAIN will be shown)
Can you please do this and tell us the results:Press 'tart' button and 'R' simultaneously, type the following:

cmd

Press 'Enter' key
Now type one line and press 'Enter' and wait before entering next:

ping google.com
ping norton.com

Keep us updated regarding this.

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Remerciements0

Re: Lost Network/ Registry nuked on Windows 10

Did you restart your computer after you installed Norton?

If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Lost Network/ Registry nuked on Windows 10

Hi,

My recent problems have been sorted. A friend advised me to shut the laptop down and leave it for a few days, he told me that updates and patches  are constantly added, I left the computer in shut down for 3 days, tried loading NS today, encountered no problems this time, it was faultless, so all is back to normal. Thanks to all for replying.

Regards Ivan

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