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Remerciements0

ALL LOGINS HAVE VANISHED

All my logins are GONE :( :(

I used the same info to open my vault as always so I don't understand what has happened.

Where is that information gone to? The only login data saved is a new one for registering in this user forum :(

Seriously stressed...

I'm using Windows 10 Pro and all is updated as should be.

I've logged out and rebooted and logged back into the vault, and STILL NO LOGINS :( They are all gone :(

I must have done something by accident, but I have NO idea what... I DO know that I did not delete them, because I know I'd have to be pretty conscious to do something like that.

Everything lost... :(

Réponses

Accepted Solution
Remerciements2 Stats

Re: ALL LOGINS HAVE VANISHED

Hi kgriba,

Please click on the COG Icon shown in your screenshot above.

Select the Import/Export Tab and at the bottom you should see Automatic Backups and hopefully you have it checked.  If so go to the backup folders link and see if you have a backup that you can Import back into your existing vault.

Hopefully you will have you vault backed up there and after Import things will work OK.

Remerciements1 Stats

Re: ALL LOGINS HAVE VANISHED

That worked for me, yank. But my newly imported logins aren't being shared to my other devices. The "escalation team" is aware of this issue. I'm supposed to call them tomorrow and I will report back on my findings.

Remerciements1 Stats

Re: ALL LOGINS HAVE VANISHED

Hi Yank - yes, I had Norton walk me through that and it worked beautifully - all is better now LOL Got quite stressed over this and had to kind of step away from the computer for a bit...

Thanks, Yank, for replying, too 

Best,

Kristine

Remerciements0

Re: ALL LOGINS HAVE VANISHED

My logins appear in the desktop application on my PC, but not in the online vault.  How do I get the logins into the online vault?

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