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Having trouble with Mobile Security

I got that problem also. spent about an hour on chat only for them to finally tell me they are working on server. Why didn't they send out an email letting everyone know about this.  I think they are having BIG PROBLEMS and don't want anyone to know they are having BIG PROBLEMS. My subscription runs out soon. I will be checking other security providers. I'm tired trying to get them to fix my Mobile Security. Today they said I only had temporary mobile security, but it is included in my package. I'm done. 69 more days for them to fix the problems.

[Edit: Post was promoted/moved from Thread Having trouble at Norton website in Norton Security Board by Admin.]

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Re: Having trouble with Mobile Security

I'm not sure why your post was moved to a new thread. Your issue is related to the original thread you posted to. I guess that someone saw you had a mobile device and figured it should be here.

Having said that, as long as your app is showing the correct number of days remaining, you are protected. Norton has had issues with the Devices page on the Norton Management site for a long time. Many many suggestions have been made to Norton to try to get this fixed.

For your mobile device not showing correctly, you could try restarting your device. This might force a re sync of the device with the web page. If that does not help, a more involved option to try is to clear the app data for Norton Mobile Security, NMS.  

Try going into the Norton Mobile Security, NMS app settings. Tap on the 3 bars at the top left of the NMS screen and tap on Settings. Scroll down to the Anti Theft section and turn off the Device Administrator setting.  Now go to Android Settings - Apps. Scroll to the NMS app and clear the app cache and app Data. Restart the device and turn the Device Administrator setting back on. This will reset your NMS to a trial version. To get the full version back, open the NMS app, tap on the 3 bars at the top left, then tap Sign In. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

Things happen. Export/Backup your Identity Safe data.
Remerciements0

Re: Having trouble with Mobile Security

Hey guys.  Thanks for the reply PeterWeb...  Your post may have helped me.

I have an existing NMS Deluxe account.  I recently bought a cellphone, and added it to my subscribed devices by download link.  When doing so, I noticed on the "My Devices" account page, my new phone was labeled as "not protected." 

After two additional 're-installs' of the app, I got a new error: "Issues Found"  What??!!

So, I re-started the device, and I now get a "Protected" green check.  Whew!

As a side note, I bought my subscription because this is SYMANTEC!  A company which has been around for a LONG time.  I have to say that I am disappointed with how the membership pages don't work properly.  I spent a LONG time with 'Chat' support when the whole website was having problems which I was not aware of.   (What would Jeff Norton say?)

Martin

Remerciements0

Re: Having trouble with Mobile Security

msconduto

Glad I could be of some help. That web site has caused no end of worry for users. What we usually tell people is to click on the My Norton at the top right and Click on My Subscriptions. That page has always been correct. Why they have so much trouble with the devices page is unbelievable. 

Things happen. Export/Backup your Identity Safe data.

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