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Unable to access manuals PDF on FTP site.

I tried clicking on Norton Core manuals PDF, but the resulting FTP site appears down. Is this a temporary problem?

The site here:

https://support.norton.com/sp/en/us/norton-security/current/solutions/v9...

leads to this link:

ftp://ftp.symantec.com/public/english_us_canada/products/norton_core_rou...

which fails to load.

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Accepted Solution
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Re: Unable to access manuals PDF on FTP site.

Hi,

What exactly are you seeing? The link seems accessible now. Could you try again and let me know if you can access it? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Unable to access manuals PDF on FTP site.

works okay for me

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Re: Unable to access manuals PDF on FTP site.

I get to the manual from that link. 

Interesting that the link has english_us_canada, but the device is not available in Canada, yet.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Unable to access manuals PDF on FTP site.

FTP link doesn't open in Microsoft Edge.  You can copy link and copy to Chrome.  It must be something with Microsoft Edge. 

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Re: Unable to access manuals PDF on FTP site.

Thank you for notifying us, @MannyT. I'll look into it.

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Unable to access manuals PDF on FTP site.

Thanks Gayathri, it's all working now for me, not sure what the issue was but FTP site wasn't resolving or loading.

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Re: Unable to access manuals PDF on FTP site.

Had a problem accessing the ftp site with Chrome.  Was successful accessing the manual by opening the link in a new Window.

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