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cannot turn off automatic renewal

when i try and click the turn off automatic renewal - the green slider - it takes me to a virtually blank page and will not allow me to move the slider to off - I hope this is a bug or me doing something stupid..............................

Thématiques: Windows 10

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Re: cannot turn off automatic renewal

Have you tried a different browser?  I remember I had something similar when I tried to change my account details and found uBlock Origin was interfering.  Do use an ad-blocker, or NoScript?

A little bit of knowledge is... well a little bit of knowledge.
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Re: cannot turn off automatic renewal

Also, please check this post by our Guru, @yank.

https://community.norton.com/en/comment/7562241#comment-7562241

A little bit of knowledge is... well a little bit of knowledge.
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Re: cannot turn off automatic renewal

Hello

Please also try it using a Windows Administrator Account..

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.2.13 Core Firmware 237 I E 11

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