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Norton DNS problems 12-28-17

Once again, Norton DNS is not resolving names as of approx. 2:50 pm AZ time. Switched to ISP DNS and all is working. 

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Thématiques: DNS, Connectivity

Réponses

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Re: Norton DNS problems 12-28-17

This is the same Norton DNS issue from the December 22nd. I'm see the same issues in Maryland. 12-28-2017 18:00 EST. 

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Re: Norton DNS problems 12-28-17

Switched back to Norton DNS approx. 4:40 pm AZ time. Sites that were failing are working. Random, intermittent Norton Secure DNS/infrastructure failures continue.

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
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Re: Norton DNS problems 12-28-17

We are having the same issue in NC.  Websites would not load and Alexa would not work.  I had to reboot the router and now everything is working again.  Norton, what exactly is going on here?

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Re: Norton DNS problems 12-28-17

Also having problems with Norton Core slow to find addresses and not finding them at all.  Reboot (Power off and back on) solves the issue.  BUT who the heck wants to keep rebooting the router.

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Re: Norton DNS problems 12-28-17

All: I had a similar experience on the 27th where the entire Core network remained online, Core light was solid white. My smartphone couldn't open the Core app in any fashion until I reverted to Bluetooth. Then restarted Core. All good since. Suggestion is to change your DNS settings until Norton gets their cloud DNS issue 100% corrected.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

You may want to use caution when changing your DNS to other DNS' and understand the consequences.    See this link as an example: https://developers.google.com/speed/public-dns/faq(link is external) also copied below:

Does Google Public DNS offer the ability to block or filter out unwanted sites?

No. Google Public DNS is purely a DNS resolution and caching server; it does not perform any blocking or filtering of any kind, except that it may not resolve certain domains in extraordinary cases if we believe this is necessary to protect Google’s users from security threats. But we believe that blocking functionality is usually best performed by the client. If you are interested in enabling such functionality, you should consider installing a client-side application or browser add-on for this purpose.

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Re: Norton DNS problems 12-28-17

Thus the reason I stick with Norton secure DNS on the Core. Others should stay with it as well to remain secured. The issue with Core is within the cloud services not the Core itself. Once those services are straightened out Core will stop doing the weird things its doing of late. I have NAT-NAT setup with FIOS and have TV/VOIP services as well so the ISP device remains in the loop with DHCP enabled. I an always switch wifi on the ISP router if needed so I'm not going into panic mode when these drops happen. Just work around them.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

I agree that one of the reasons for the Core (and its subscription price) is the entire ecosystem of Norton Secure DNS, Norton Core, and Norton PC/Mobile endpoint software.

That being said, I only change to my ISP's DNS when the Norton Secure DNS isn't working. This happens too often (once is too often for a DNS service) but I switch back and stay on Norton Secure DNS until the next failure.

Paying for the ecosystem and being unable to use a critical part of it intermittently is literally unacceptable and, as pointed out, puts us at risk.

I will continue to post DNS/infrastructure date and time failures until Norton reaches General Availability levels of service.

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
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Re: Norton DNS problems 12-28-17

While content filtering is a worthwhile feature of a DNS service, I don't think it is actually a critical one.  After all, Norton Security software on your PC will also block any known malicious website, and Firefox and other browsers can do the same thing.  Having that capability in the router is an added layer of protection, but given the problems with Norton DNS ConnectSafe (false positives, service disruptions) I just don't see switching to Google to be that significant a disadvantage.  Truth be told, I think OpenDNS is the best service out there but, unfortunately, Norton Core does not let you use that one, perhaps because its features are closely comparable to Norton DNS.

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Re: Norton DNS problems 12-28-17

I agree SendOfJive. It seems like open DNS and Google DNS' provide faster response times anyways.    AV on the actual end point machine is the best way to be sure your as safe as you can be.  

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Re: Norton DNS problems 12-28-17

The Core subscription is for an end-to-end service that we Core subscribers are paying for.

It's fair and reasonable to expect and require that all parts of it function at a General Availability Service Level. 

Random and intermittent failures/outages are unacceptable for a Security Service.

If some choose not to use all aspects of the service, that's fine, but we should get what we pay for.

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
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Re: Norton DNS problems 12-28-17

Norton ConnectSafe is a free standalone DNS service.  Norton Core does give you a limited selection of other DNS services to choose from, so I would not factor DNS into the price you pay for the router - it's all free.  Yes, Norton DNS should work better, but until it does there is no good reason not to use one of the other services in the meantime, and certainly there is no economic reason not to.

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Re: Norton DNS problems 12-28-17

I agree with garlen above.  

@SendOfJive It "IS" an interegal part of the the COREs protection systems and is offered as the default setting when CORE is set up.   Regardless, thats what the app defaults to when you set it up AND Norton is "recommending" it in their iOS app (see the attached screen shot pic for proof).  This likely means that those customers who buy this product would assume its a part of the systems protections (which is obviously is).   

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Re: Norton DNS problems 12-28-17

All: If memory serves me correctly the Core initial offering came with a "complementary" subscription for the 1st year of use. There is not a cost until that subscription expires. Upon the end of that subscription renewal is a must for Core level security to remain intact. Please see "What happens if I don't renew my subscription" in the below article. This statement directly says these services are connected to DNS as such.

https://support.norton.com/sp/en/us/home/current/solutions/v123024499_EndUserProfile_en_us

I AM personally in agreement that Core secure DNS IS and will remain a fee based service. As SOJ has said there are other selections available. I personally feel as a Core owner with many years in the IT field, there is no reason NOT to use Core DNS and be at risk. Having had issues myself I remain with Norton Core DNS for the peace of mind that comes with it. Happy New Year everyone!!

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

You are actually paying for Parental Control too, but I doubt if anyone is going to insist on using it if they don't have children, just because it is an "integral" part of Norton Core.  I am not defending Symantec - the DNS needs to be improved.  But to me, the big issue is not that Norton DNS is problematic at the moment.  The greater deficiency is that the choice of services is restricted to a few options.  Seems to me that you should be able to use any DNS service you wish, such as Open DNS.  I am baffled as to why Norton limits your choices here.  Anyway, my point is that there is no compelling reason to put up with the aggravation caused by Norton DNS when there are other services available.

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Re: Norton DNS problems 12-28-17

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Re: Norton DNS problems 12-28-17

All: Core firmware is now version 226. Most all the other threads with the DNS issue are reporting Core DNS is once again good to go.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

Exactly my experience! But my question is two fold. Didn't we pay for the DNS protection Core is supposed to provide? And this: Even though I cannot connect to Core from my smartphone, my laptop has perfect internet access. When I used bluetooth to access Core I found a notification from 2 days ago that says it is connected to another router. I don't have another router! I'm nervous about going back to the ISP DNS because my neighbor's been using my bandwidth for weeks now. I think she's found another way to get in.

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Re: Norton DNS problems 12-28-17

mpb8716 When you said;

When I used bluetooth to access Core I found a notification from 2 days ago that says it is connected to another router.

What exactly is your setup?

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

The very simple core router to my outside connection (i saw it called the radio once) specifically the antenna on my roof-I know caveman style. Anyway outside antenna straight to core router, core router wirelessly to my computer and/or smartphone. Nothing in between anything anywhere. I've had my router since last summer and once past ALL THE GLITCHES things were smooth sailing. For about a month or so. I have a Windows 10 laptop and Apple 6s (just updated today) hoping that would help, but no change at all. I can only imagine ways that my router could be connected to another (unknown) router. I hope I answered your question! Thanks 

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Re: Norton DNS problems 12-28-17

Sounds like you have a satellite provider. If so which ISP provider?

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

mpb8718 Satellite internet will consist of the dish or antennae and a modem inside which routes your signal from the services provider to your network. This is more than likely the source of the notice you are getting that core is connected to another device that is routing traffic, and is normal.

The Norton support article on satellite providers has moved to an unknown location however I have asked an admin for some info on the subject.

Since satellite requires the ISP DNS settings to be used have a look at your Core with you app and make sure your time zone is correct, and your DNS settings are set to ISP. Latency could be a connectivity issue on the side of your provider due to weather and other external factors as well.

Since as you said your neighbor has been using your network find guest network and move the slider to the right so Core will ask you to approve any device connecting before it is actually allowed access on the network. If you have the same passcode for all your networks make separate passcodes for each one. One for the 2.4 / 5.0 / Guest networks. This way unless they know the passcodes on the 2.4 & 5.0 wireless they cannot access it. Same with the guest side. If you have not shared access through the app via an email or text she shouldn't have access.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

I don't have a satellite provider. It is literally an antenna on my roof. Like an old tv antenna. I currently have satellite tv so I know it's different. Our satellite tv provider does not have internet service here, nor do any of the dsl providers. I don't have a separate modem. I don't even have a jack in the wall where the wires come in from outside. Unless the modem is a tiny little adapter (about 1 inch x 1 inch). However, even if that were the case, I have not had this message in the 6 months I've had the Norton Core. What could be the reason for it now? I will change the password for my 5.0 connection. They have the same ssid, is that a problem? I've never seen a place to change the password for the 5.0 to be different from the 2.4 but I think I can find it. The guest network has a different ssid and password and is disabled as my kids only use it when they're home.

Can I ask if shared devices has anything to do with this at all? I didn't have anything in shared devices, I thought I had actually eliminated it, then it showed up with an LG TV (mine is a Sharp and has a completely different model number etc. although the mac address is the same) Then a satellite tv box showed up, but again not my model number. I have those blocked now and manually entered my own devices and keep them out of the shared devices "folder" (person?) to reduce confusion. Then my printer became assigned to it so I reassigned that. Now there are only the 2 blocked devices there. They don't seem to be causing any problems, but I never know for sure so I thought I'd throw that out there!

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Re: Norton DNS problems 12-28-17

mpb8716 When you say

It is literally an antenna on my roof. Like an old tv antenna

I'm stumped with that. WHO, by name, is your internet provider?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

SoulAsylum:

mpb8716 When you say

It is literally an antenna on my roof. Like an old tv antenna

I'm stumped with that. WHO, by name, is your internet provider?

Cheers

Might be the same as we see in Rural areas here in Canada, where internet is provided over cell service. Antenna on roof to get a line of site connection.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton DNS problems 12-28-17

Thanks peter. Never gave that idea a though since I haven't had a customer of my own who has that setup. There are tons on very "rural" and inaccessible to even bad internet services here though they usually have ADSL over an existing phone line.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

Yes, peterweb, that is exactly what I'm talking about, Thank you! I didn't think cell phone because they don't provide cell service but they likely use a cell tower.

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Re: Norton DNS problems 12-28-17

mpb8716 I would change back to your ISP settings since they are most likely similar to satellite providers where they prefer and in some cases require it to function. Being that you are on cellular data that is most likely the cause of the dropping you are experiencing since cellular can be influenced by a lot of outside factors. Tower usage, loads on the network etc.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
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Re: Norton DNS problems 12-28-17

Good idea. Thanks! I'll give it a try!

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Re: Norton DNS problems 12-28-17

Hello

Are you affected by sunspots? I had a friend who's net was affected by sunspots.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one

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