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Remerciements0

Naming found devices

I connected a smart plug and a nintendo switch but when i go to edit the names or  select what type of device they are it says failed to save try again? When i look in currently on your network they read identifying-unknown.

Thématiques: Device Discovery

Réponses

Remerciements0

Re: Naming found devices

Hello brihy1. Are you seeing a notification that those devices are requesting to join the Core network in the app? If so allow it.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93
Remerciements0

Re: Naming found devices

I have allowed them but still cant name them.I have connected other smart plugs before and core never identifies them but i was able to name them.Also in the section called type(type of device)there should be smart plug as its pretty common but theres not.

Remerciements0

Re: Naming found devices

Power cycle your Core, see if it clears the issues you are seeing.

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93
Remerciements0

Re: Naming found devices

Didn't help same issue.Would be nice if i could remove them and rediscover the devices but that option is not available yet.

Remerciements0

Re: Naming found devices

I was able to rename them today, don't know if there's a time you have to wait before being allowed to edit a device?I don't remember that being the case with the other devices on my network.Anyhow it's all good now.
Remerciements0

Re: Naming found devices

Thanks for the feedback, glad hearing the issue corrected itself. Most times a power cycle will take care of it and Core looks at things again. Have a great day.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93
Remerciements0

Re: Naming found devices

This is a bug that started with Firmware update version 270 back in November.  It takes 45 minutes to 2 hours for the device name to populate in the Core App.  Norton Support informed me that it is a known issue and should hopefully be addressed in the next firmware release (not sure when that will be).

Attaching screenshots just to confirm this is the same issue you're seeing.

Remerciements1 Stats

Re: Naming found devices

I wouldn't bet on it being corrected with a fresh firmware update.

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93