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Farewell to my Core
I was concerned my Core might, at some point, have problems...which is why I wanted feedback from Matt Boucher, VP of Engineering, Norton Core / Norton Cloud Services, Norton Backup / Norton Family, Symantec Corporation.
His response was: “If your Norton Core fails this afternoon and it's still under warranty we would replace it. If however it is out of warranty, you have the option of buying any router you feel fits your needs.”
For me, the failure was a week ago on Thursday (8/21/19) when the Core became unstable and started intermittently dropping internet and wireless connectivity. All attempts to reset it and the app were nonproductive. My Core is one of the original pre-orders and over a year out of warranty. Norton has no current solution for a failed Core.
So, I have taken Matt’s advice and purchased an ASUS RT-AX88U AX6000 Dual-Band WiFi Router, Aiprotection Lifetime Security by Trend Micro, Aimesh Compatible for Mesh WiFi System, Next-Gen WiFi 6, Wireless 802.11Ax, 8 X Gigabit LAN Ports.
I am not advocating that anyone just replace their working Core, but after a week of use I would recommend the ASUS RT-AX88U to anyone whose Core does fail.
It is almost everything I had hoped the Core would be (and that it could and should have been). It has an excellent browser interface, an excellent app, protection for all wired/wireless devices connected to it, great coverage, no monthly fees, and seems stable.
Maybe at some point in the future, Norton will have another viable solution for those of us who want to protect all of the devices on our networks (which, in my opinion, the Core was until it failed), but at this point my Core is a paperweight/souvenir.
I’m not sure yet what I’ll do about my Norton Security and Norton Mobile security endpoint products, I may switch to the 360 product once the bugs are worked out. After about 40 years as a Norton customer, it’s hard to let go...