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Remerciements0

iPhone 10 With Family will not allow Face time

After installing Norton family on my sons device, Facetime will not work

Is there a setting I need to change to make this work?

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Accepted Solution
Remerciements0

Re: iPhone 10 With Family will not allow Face time

Hi @Zennerlein,

FaceTime works fine, with Norton Family setup on an iPhone, without any special settings. In case Time Supervision is enabled for the child's device, during curfew, FaceTime and other custom apps will not be visible on the device and will re-appear post the curfew. After the app re-appears, making audio and video calls on FaceTime should work seamlessly.

Could you please check if you are unable to access FaceTime because of Time Supervision or even without it. 

Thanks and Regards,
Andrew.

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