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Letzter Scan - schon lange her

Envoyé le: 2020-11-22 | 11:44 · 13 Replies · · Traduction:

Hallo Community,

mich treibt seit einiger Zeit eine Frage um: In welchem Abstand scant Norton Mobile Security üblicherweise den Androiden?

Ich habe aktuell die Version 4.8.0.4550. Ich kann mich noch erinnern, dass früher so spätestens nach 14 Tagen ein automatischer Scan des Handys erfolgte, da die Angabe des "Letzter Scan Vor x Tagen" nie größer als eben 14 wurde. Inzwischen ist der letzte Scan schon 27 Tage her. Das LiveUpdate hingegen erfolgt lt. Datumsangabe täglich.

Ich mache mir nun etwas Sorgen, dass der Virenwächter zwar immer aktuelle Signaturen hat, aber nix mit denen anfängt....

Kann hierzu jemand Asukunft geben?

Im Vorraus schon mal vielen Dank.

Schmitt

Thématiques: Norton Mobile Security, Malware Scan
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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-06 | 16:11 · Permalien

Just keep checking for the new Norton 360 Android app to come through as an update to NMS. Norton never gives exact dates, but as long as there are no severe bugs found from the first installations, it should not be too much longer.

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-11-22 | 15:36 · Permalien

For some time now, I've had one question: How often does Norton Mobile Security scan the androids?

I currently have version 4.8.0.4550. I can still remember that in the past an automatic scan of the mobile phone was carried out after 14 days at the latest, since the indication of the "last scan x days ago" was never greater than 14. The last scan was now 27 days ago. The LiveUpdate, however, takes place daily according to the date.

I am now a little worried that the virus monitor always has the latest signatures, but nothing starts with them ....

Can someone give a future for this?

Thank you very much in advance.

My scans have been running every day. I would suggest resetting your Norton Mobile Security installation. Go into Android Settings - Apps. Scroll to the NMS app and clear the app cache and app Data. Restart the device. This will reset your NMS to a trial version. To get the full version back, open the NMS app, tap on the 3 bars at the top left, then tap Sign In. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

Meine Scans wurden jeden Tag ausgeführt. Ich würde vorschlagen, Ihre Norton Mobile Security-Installation zurückzusetzen. Gehen Sie zu Android-Einstellungen - Apps. Scrollen Sie zur NMS-App und löschen Sie den App-Cache und die App-Daten. Starten Sie das Gerät neu. Dadurch wird Ihr NMS auf eine Testversion zurückgesetzt. Um die Vollversion wiederherzustellen, öffnen Sie die NMS-App, tippen Sie auf die 3 Balken oben links und anschließend auf Anmelden. Geben Sie Ihre Norton-Kontoinformationen ein und Sie sollten die Vollversion erneut haben.

Testen Sie dann, ob die Dinge richtig funktionieren.

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-11-23 | 08:02 · Permalien

Hello and thank you very much for this really quick answer. After reading your advice to my shame I have to admit that I actually was signed out since an unknown period of time. No idea when or why that happend... So I freshly signed in and will wait what will happen. Maybe this is all I have to do. If this should not work I will try your procedure: Clear App cache etc.

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-11-23 | 11:41 · Permalien

You might have gotten signed out when you received an update to the Norton Mobile Security app. 

I'll be waiting to hear if you got it working now.

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-11-28 | 08:40 · Édité: 2020-11-28 | 08:43 · Permalien

Hello again,

after just re-signing in to NMS nothing happend. Then I tried your suggestet procedure with clearing cache, clearing app data (don't forget to revoke admin rights... ) and sign in again. This also didn't work. After thinking about all these working steps I wasn't sure that I had restarted my device - like you specified. And maybe this makes a difference. So I decided to repeat this procedure - step by step - and with ALL steps. Now I got another new 'to-do' when I reactivate the Apps features (deciding to set safe apps to trustworthy) that I have not got the first time. And so I am hopefully looking forward what NMS will work properly now.

In a couple of days I will report the new findings.

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-03 | 02:33 · Permalien

Hallo Schmitt, schon was rausgefunden?

Habe nämlich das gleiche Problem und finde keine Lösung.

Gruß

mkpcxxl

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-03 | 03:12 · Permalien

Hello again,

now, three days after the new start of NMS, I can say: Nothing changed at all.

After reactivation of the App and configuring the Apps features an automatic scan starts immediately. Then over night (at 4:30something) another scan run automatically. After this: Nothing. Only the LiveUpdate work on a daily base.

So there is another interesting question: Does anybody know what is the usual intervall of such an automatic scan? And in wich way does the preference point "Smart Scan" affect this?

Without a noticeable frequent scan of the mobile I feel "too unprotected" to pay for this "service" and I will consider to change this product.

@mkpcxxl

Hallo, wie du oben bereits lesen konntest ist momentan keinerlei erkennbare Lösung in Sicht. Sollte ich keine "beruhigenden" Hinweise oder gar Lösungsvorschläge erhalten ziehe ich es ernsthaft in Betracht zu einer anderen Sicherheits-App zu wechseln. Die Angabe "letzter Scan vor 21 Tagen" (!!!) ist schlicht inakzeptabel. So "smart" kann ein Scan garnicht sein, als dass das ein optimaler Prüfintervall sein könnte....

Grüße/Regards

Schmitt

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-03 | 08:06 · Permalien

I am seeing daily scans on my device. One suggestion I can make is to wait for a little while. Norton is in the process of updating the Norton Mobile Security, NMS, product to Norton 360 version 5.0.0.xxx.  But unfortunately, from the product announcement ...

  • The initial limited rollout will target USA, Mexico, Brazil, Spain, Portugal, Italy, Netherlands, Australia, and New Zealand.

So no idea when you may see the update.

So while you wait for that update, what device are your using and what Android version? 

Look in your Android Settings for any battery optimization settings. If you find them, look for NMS and turn off any optimizations.

Also check in Android Settings that Accessibility is turned ON for NMS.

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-04 | 02:41 · Permalien

Hallo Schmitt, habe mich jetzt mal über den Google Playstore beim Norton Beta Programm angemeldet und dadurch die neue Version Norton 360 5.0.0.5384 Beta bekommen und siehe da, heute erfolgte um 9.15 Uhr ein automatischer Scan.

Ansonsten scheint diese Beta gut zu laufen, bisher keine Probleme oder Fehler gehabt.

Vielleicht ist das ja eine Alternative für dich.

Gruß

mkpcxxl

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-04 | 09:00 · Permalien

@mkpcxxlmaster and @Schmitt

Hello Schmitt, I have now signed up for the Norton Beta program via the Google Playstore and thus received the new version Norton 360 5.0.0.5384 Beta and lo and behold, an automatic scan took place today at 9.15 a.m.

Otherwise this beta seems to be going well with no problems or bugs so far.

Maybe this is an alternative for you.

One thing that users have to understand is that the Norton app, the older and the newer, have multiple layers of protection. The scheduled scans are just one layer. Every file/app that is opened on the device is checked by another real time layer of protection in the Norton app using online definitions. 

The new app you downloaded may have reset whatever may have been blocking the scheduled scans. This new app will eventually be rolled out to other countries and you would not have to be a beta tester to get it.

Eine Sache, die Benutzer verstehen müssen, ist, dass die Norton-App, die ältere und die neuere, mehrere Schutzschichten hat. Die geplanten Scans bestehen nur aus einer Ebene. Jede Datei / App, die auf dem Gerät geöffnet wird, wird mithilfe von Online-Definitionen von einer anderen Echtzeit-Schutzschicht in der Norton-App überprüft.

Die neue App, die Sie heruntergeladen haben, hat möglicherweise alles zurückgesetzt, was die geplanten Scans blockiert hat. Diese neue App wird irgendwann in anderen Ländern eingeführt und Sie müssen kein Beta-Tester sein, um sie zu erhalten.

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-06 | 14:00 · Permalien

Hello peterweb,

I am using a Samsung S9 with Android 10. And "all I could find" of settings for NMS were set to DO NOT save Energy or restrict data tranfer in any kind.

What I can say is: Actually the realtime or background scanning is working, because the time specification of the info-bar on top of the mobile's screen is changing, for example, after installing Apps (Updates). At least the notification on the main screen of the App do not change. Meanwhile the last scan was 6 days ago...

I really would appreciate a daily scan interval or a 2 day rate but not a "never". Maybe I will think about the Beta - otherwise I do not really like "beta-things", so I tend to wait for the official rollout after all

@ mkpcxxl

Hallo,

immerhin weis ich zumindest das die App schon irgendwas tut (s.o.) aber ein regelmäßiger Komplettscan gehört doch irgendwie dazu. Ich lösche nochmals die Cachedaten, um zu sehen ob das was bewirkt und dann denke ich über Beta oder auch warten auf das Update nach. Aber spätestens dann sollte sich deutlich was tun...

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-06 | 16:11 · Permalien

Just keep checking for the new Norton 360 Android app to come through as an update to NMS. Norton never gives exact dates, but as long as there are no severe bugs found from the first installations, it should not be too much longer.

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-22 | 07:18 · Permalien

Hello Peterweb,

a couple of days after your last post I got the new Norton 360 updated to my smartphone. And as I imagined that I have a "3-Device-Licence" now (I never knew that, mayby its a gift for the new App ? ) I decided to use Norton on my tablet too.

Now, with the new App, I have daily scans on both devices. At first I got only daily lifeupdates on my phone, but the tablet was lagging behind. Finaly, there was a new update quite recently and now both devices make their work pretty well.

Isn't life beautyful?

As long as the App will work in that way I will not complain...

Greetings, merry Christmas and a happy new Year.

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Re: Letzter Scan - schon lange her

Envoyé le: 2020-12-22 | 09:05 · Permalien

Great news. Thanks for posting back.

Happy Holidays to you also.

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