Log in to sites not allowed when VPN is on

When I turn on the VPN I can access the web but if I try to log into my account at Amazon, FB or Walmart I am blocked.  I have to turn the VPN off and then all is good.  Is this normal?


Accepted Solution

Re: Log in to sites not allowed when VPN is on

Web sites often block VPN access for legal or copyright reasons. There is nothing a VPN provider can do to get around these blocks.

Contact the individual web sites to see if they block VPN access. Many sites do this for legal/copyright reasons.
A VPN service does not block access to any sites. There is no white/black lists for sites. 

Web sites have the right to protect their content. And sometimes there are legal reasons for blocking access to users from a different geographic location. 

Some VPN providers may have found ways to circumvent these legal protections. But Norton is not here to bypass legal protection. If you are one that wants to access this kind of legally protected content, then maybe you would be better served with another product.

(credit peterweb)

Why Do Some Websites Block VPNs?

One of the only ways to protect your right to privacy and information online is to use a VPN. Some websites infringe on those rights by blocking VPNs, but they do it for a good reason.

The big names that are notorious for blacklisting VPNs are Netflix, Hulu, Amazon, and the BBC. It’s hard to figure out exactly how many websites block VPN access, but the number could be in the thousands. Most of these sites aren’t actively at war with VPNs, but they manage to blacklist a lot of VPN IP addresses over time passively. is external)

Learn why media streaming services or apps do not work when connected to Norton Secure VPN

Some streaming services such as Netflix, Hulu and Showtime, offer geo-restricted content that makes it unavailable in certain regions. These services also block the content if they detect a VPN, a proxy, or an unblocker service as a method to bypass the geo-restrictions.

Connect to a different VPN region
Apps such as BBC iPlayer or Netflix, collect IP address information and actively blacklist any IP address that they suspect belongs to a VPN. Once the IP addresses of the VPN server used are blacklisted and blocked, these apps do not work unless VPN service is dynamically changing the IP addresses. To overcome this, use the Split Tunnel feature. Click Enable Split Tunnel in Norton Secure VPN to know more on Split Tunnel.

The Split Tunnel feature is currently available with Norton Secure VPN for Windows and Android only. - 04/08/2021


Re: Log in to sites not allowed when VPN is on

Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, and political reasons. There is nothing a VPN provider can/should do to circumvent these legal protections. 

If you are using a mobile device with an app that accessed those sites, you could try using the Split Tunnel feature of Norton's VPN to allow those apps to bypass the VPN.


Re: Log in to sites not allowed when VPN is on

FWIW ~ as test:  Norton Secure VPN On
Sign In to Walmart and Amazon from PC ... okay, for me.  


Re: Log in to sites not allowed when VPN is on

Edit: regarding Amazon & Norton 360 Secure VPN On

with Norton Secure VPN On -> Amazon Sign-In ->  I receive Account data access attempt -> Approve or Deny message. 

Amazon Support says -> Approve or Deny message is normal with VPN On.

as always, your mileage may vary

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