This week I realized Norton was not tracking time properly on my daughter's android phone... she was on for over 3 hours with a 2 hour limit set. After over 1.5 hours with support on chat - they had no explanation and I basically had to delete my daughter's profile and recreate everything. It started working ok, but now on her Windows 11 laptop after 30 minutes it blocked her saying time is up. When I check the stats, it claims she has used 5 out of her allowed 2 hours for today - which of course is impossible.
How can I get this to work reliably, or give up and ask for a refund?
Also - when it doesn't work
- how do I simply login and add bonus time? It seems you can only add bonus time if requested, and you can only do it once a day. That's no good
- how can I reset the clock for the day to start over?
- where is the Pin located in both the parent mobile app and the desktop web app? And then where can I enter a pin in the child app to enable more time? I can never find any of these.
- once a pin is entered,,, it seems the device is unlocked for the day - can I not specify a period of time?
Seems like it's missing a lot of basic features, but biggest issue is it is not working reliably.