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Legitimate VPN Software Flagged by Data Protector

Envoyé le: 2022-03-15 | 14:33 · 2 Replies · · Traduction:

My company makes VPN software for the consumer market.  A partner of ours installed our software on one of their systems and Norton flagged it during the installation process with the following error in a pop-up window:

"Suspicious Action Blocked

Data Protector blocked a suspicious action by ourvpn.tmp."    (the ourvpn.tmp is a temporary installer file)

How do we get our product whitelisted by Norton so that other users with Norton don't get flagged like this?

Thanks,

Albert

Thématiques: Application Blocking, False Positive, Norton 360, Vulnerability Protection, Threat Detection

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Re: Legitimate VPN Software Flagged by Data Protector

Envoyé le: 2022-03-15 | 14:40 · Édité: 2022-03-15 | 15:08 · Permalien

If your VPN installer signed?
Is your VPN installer rated good by Norton File Insight? 

Is your VPN installer publicly available/free for me to reproduce Norton detection/block? 

Report a suspected incorrect detection to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

Submit a file to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN

FAQ: Norton Data Protector
https://support.norton.com/sp/en/us/home/current/solutions/v132149446

FWIW ~ IMO
Data Protector errs on the side of caution regarding installer .tmp files. 
Even if the main executable is signed. 
Even if the main executable is Data Protector excluded. 
Often .tmp files are not signed. 
I've had to turn off Data Protector for installers.  Just me. 
Users report installer .tmp files are Data Protector blocked. 

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Re: Legitimate VPN Software Flagged by Data Protector

Envoyé le: 2022-03-15 | 22:05 · Permalien

Thank you - very much appreciated!

- Albert

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