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How do I cancel and get a refund for my Norton?

Envoyé le: 2022-04-05 | 07:33 · Édité: 2022-04-26 | 05:27 · 2 Replies · · Traduction:

I HAVE TRIED ALL AVENUES OF ACESS AND HAVE BEEN BLOCKED. IS IT IPOSSIBLE TO GET A REFUND AND EXIT NORTON.

[Edit: Calrified the subject]

Thématiques: Uninstall, Auto Renewal, Refund

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Re: How do I cancel and get a refund for my Norton?

Envoyé le: 2022-04-05 | 08:43 · Édité: 2022-04-05 | 08:45 · Permalien

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Official Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

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Re: How do I cancel and get a refund for my Norton?

Envoyé le: 2022-04-05 | 08:44 · Édité: 2022-04-05 | 08:46 · Permalien

as test from United States: 01-Apr-2022 
I Sign'd In to my Norton account -> Contact Norton Support -> Chat Support: Chat Now

I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  


~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

~regarding Phone Support
Please share your geo-location/country.  Maybe, I can post Norton Support phone number, if you want?
Are you United States?

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