Ce sujet a besoin d'une solution.
Remerciements1 Stats

Helpful Suggestion on Auto Renewal Process

Envoyé le: 2022-04-06 | 22:07 · 2 Replies · · Traduction:

If Norton is going to ding subscribers' credit cards a month before their subscriptions expire, here's an idea:

Send a "heads-up" to the subscriber a week or so before you intend to ding their credit card to remind them you are about to renew the subscription. And, suggest to the subscriber that they review (and update, if necessary) their credit card information before the subscription is renewed.

Many companies a fraction of the size of Norton (and, not nearly as "high tech") already do this. It saves time and aggravation for both the company and the subscriber.

Thématiques: Auto Renewal

Réponses

Remerciements0

Re: Helpful Suggestion on Auto Renewal Process

Envoyé le: 2022-04-06 | 22:19 · Édité: 2022-04-06 | 22:35 · Permalien

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN 

FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

FAQ: Norton Subscription status
https://support.norton.com/sp/en/us/norton-360/current/solutions/v136019247

Remerciements0

Re: Helpful Suggestion on Auto Renewal Process

Envoyé le: 2022-04-12 | 13:06 · Permalien

FWIW!!! Who wants to "Learn More" about subscription renewals or related details when the issue is what we already know? That is, companies are pandering the falsehood where renewal 30 days or more BEFORE the expiration, is customer facing good, and, a win/win for both. Its not. A simple e-mail 7 days prior to the expiration, as the OP has highlighted, is sufficient. Allow the customer to make the decision whether to renew or not renews of their own accord.

Another corporate annoyance, as in my case, was where a company, recently dinged a debit card 4 months before renewal of MY membership, I've NEVER had a payment method on their website nor auto-renewal enabled. HERE, is the kicker!! The debit card was my daughter's not mine, she made a purchase back in December under my membership so the company unnamed, just used the card info from that purchase, to renew April 1st. Seriously!!  And making matters even worse than they were, they blamed HER. Said company, isn't listening to this customer about that issue in any way. I HOPE, Norton does with the renewal processes going forward. 

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions

This thread is closed from further comment. Please visit the forum to start a new thread.