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Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-13 | 07:53 · Édité: 2022-05-06 | 03:25 · 9 Replies · · Traduction:

Since renewing my Norton 360 with Lifelock Select 3 weeks ago, I do not have access to any Lifelock benefits and my mobile Lifelock does not work. On myNorton I get an error code 32030 and a message telling me to renew my Lifelock subscription. Under manage my subscriptions, it lists the subscription I paid for, Norton 360 with Lifelock Select, and in my desktop software it tells me my subscription is active, but I cannot access it. I have contacted support many times and have been escalated to level 3 and promised call backs, but no one ever calls and every time I call, I have to reexplain the issue, even though I have a case number with screen shots and notes they still want to hear it again. One tech. wanted me to email him back a screen shot but the Norton mail server refused to accept my email. I gave that tech access to my computer to get a screen shot and still no call backs or resolution to this issue. What is going on! This must be fixed!

[Edit: Clarified Subject]

Thématiques: Subscription

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Re: Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-14 | 08:19 · Permalien

I received my Norton Protection Summary on my active Lifelock Select subscription, but every link comes up with the error 32030. (See attached pdf file). Will someone please fix this?

Pièce Jointe: 
PDF icon Norton Error 32030 on valid active lifelock subscription.pdf
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Re: Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-14 | 08:27 · Édité: 2022-04-14 | 08:31 · Permalien

What does Norton Support say?

 Error 32030 LifeLock Not Working
https://community.norton.com/en/forums/error-32030-lifelock-not-working

Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport

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Re: Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-14 | 08:59 · Permalien

Support has a copy of the error, and they tell me it is escalated to level 3. Then they ask for a time for them to call me back and they never do call back. Multiple calls with same response, leading to no response. My Norton says I have an active Norton 360 with LifeLock Select subscription, but I can not access any LifeLock features, even with the Protection Summary they just sent me.

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Re: Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-14 | 09:04 · Édité: 2022-04-14 | 09:11 · Permalien

RobJL:
I have contacted support many times and have been escalated to level 3 and promised call backs, but no one ever calls [...]. 
Support has a copy of the error, and they tell me it is escalated to level 3. Then they ask for a time for them to call me back and they never do call back. 

We'll try to call attention.  No promises.  No timeline.  

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Re: Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-19 | 08:46 · Permalien

My error, 32030, still exists and I cannot access anything related to Lifelock. I get no communication from Norton and when I contact them, they tell me that this kind of error takes time to fix. What? And what has happened to Norton? Have they gotten too big and can no longer support their product? So frustrating. Where is oversight and quality control? I have been a Norton subscriber since the early days of DOS and Windows 3.0. Would like to stay with them but need support to fix my account. Excuse the venting, just not sure what to do next.

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Re: Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-19 | 09:06 · Permalien

We'll try to call attention...again.  No promises.  No timeline.  

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Re: Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-19 | 09:20 · Permalien

Thank you for any time or efforts put in on this problem. It is appreciated. I will post what happens with this.

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Re: Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-20 | 11:40 · Édité: 2022-04-20 | 11:40 · Permalien

@RobJL, plesae send me a private message with your email that you use for Norton/LifeLock, I can have someone take a closer look.

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Re: Error Code: 32030 Your subscription has expired Norton 360 with LifeLock

Envoyé le: 2022-04-21 | 10:02 · Permalien

Somebody must have done something, because I just got an email from the support team regarding my Norton Escalation. They told me that they are working on this issue and will keep me informed.

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