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Envoyé le: 2022-04-14 | 12:42 · 8 Replies · Permalien · Traduction:
Norton 360 Smart scan was hanging on advanced issues and would not complete. Therefor I uninstalled Norton 360 and reinstalled it. Now I do not have a smart scan at all please help me solve this issue. Yes I did run a full scan and power eraser but nothing seems to work.
Envoyé le: 2022-04-14 | 13:33 · Permalien
Thanks for your speedy reply! Running LiveUpdate and "restarting" three times did not solve my issue.
Envoyé le: 2022-04-14 | 14:08 · Permalien
Canada set as default
Envoyé le: 2022-04-14 | 14:22 · Édité: 2022-04-14 | 14:26 · Permalien
Missing Run Smart Scan on My Norton
https://community.norton.com/en/forums/missing-run-smart-scan-my-norton
Smart Scan Vanished when I ran the remove and reinstall tool
https://community.norton.com/en/forums/smart-scan-vanished-when-i-ran-remove-and-reinstall-tool
So, where Run Smart Scan was....there's an empty space?
Envoyé le: 2022-04-14 | 20:07 · Permalien
I have same issue on both of my computers at the same time - "Norton 360 Smart scan was hanging on advanced issues and would not complete". I have not uninstalled and reinstalled as it seems too coincidental that both computers experience the same issue at the same time. I am in Australia. Any ideas?
Envoyé le: 2022-04-15 | 11:14 · Permalien
As bjm_ suggested.... "Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat." is the best thing to do!
It seems that Norton's system needs time to adjust to your/our changes (reinstall etc) and is not instant is why smart scan is missing.
Therefore if you wait a while after following bjm/s advice you will find that the smart scan command button will return out of the blue suddenly.
Unfortunately the advanced issues still seems to hang but it seems to work/finish if you run it again most of the time.
Envoyé le: 2022-04-19 | 14:57 · Permalien
Hi,
Thank you for posting on the Norton Community. I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks.
-Gayathri
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