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Contact info for Legal Department

What's the contact info (phone number, mailing address, email address) for Norton's Legal Department? I've been getting the runaround on a refund for 3 months ("You'll get it in 24-48 hours" and then nothing). I think that I may need to escalate it myself with a lawsuit.

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Re: Contact info for Legal Department

NortonLifeLock Inc.
60 E Rio Salado Pkwy STE 1000
Tempe, AZ 85281

https://www.nortonlifelock.com/us/en/contact-us/


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Re: Contact info for Legal Department

I have escalated your post to try to get the help your need.

Was your original request for the refund within 60 days of your purchase/renewal/ payment?  See Norton's Cancellation and Refund policy

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Re: Contact info for Legal Department

Yes, it was within a few days of the autorewal. I got a refund email, but no money went to my account. I've been hearing excuses for 3 months ("It's escalated to the level 2 team." "The level 2 team added a note that you should get it in 4-5 weeks because it didn't go through." "My supervisor talked to the level 2 team. You'll get it in 24-48 hours." "This case is with the Cyber Safety team, and I can't transfer you to them. You'll just have to wait until they call you.").

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Re: Contact info for Legal Department

VinceRich:
"This case is with the Cyber Safety team, and I can't transfer you to them. You'll just have to wait until they call you.").

@VinceRich
Have they called?

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Re: Contact info for Legal Department

No. I don't think that they had any intention to call. I think that it's just an excuse that the reps use so you'll hang up. They think that eventually, you'll just stop calling and accept the loss. Nope...

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Re: Contact info for Legal Department

VinceRich:

No. I don't think that they had any intention to call. I think that it's just an excuse that the reps use so you'll hang up. They think that eventually, you'll just stop calling and accept the loss. Nope...

Yep 
Good Luck 

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