Solved.
Remerciements0

I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

Hi

I moved my Broadband supplier to Plusnet and  was told it included free internet security, I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

Trying to contact the company through customer services is worse than useless dies anyone know how many days/ weeks it takes to become active..

Thsnks !

[Edit:Calrified the subject]
 

Thématiques: Subscription, Activation

Réponses

Accepted Solution
Remerciements0

Re: I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

Getting started with Plusnet Protect powered by Norton
Everything you need to know to get up and running.
Plusnet Protect FAQs

https://www.plus.net/help/broadband/getting-started-with-plusnet-protect/

Trying to contact the company through customer services is worse than useless

Trying to contact Plusnet?

Plusnet: Contact us
Plusnet customer support: 0800 432 0200


Trying to contact Norton?

To get technical assistance for Plusnet Protect issues you can contact Norton Support
This will raise a support ticket with Norton for live assistance 24/7.

https://www.plus.net/help/broadband/getting-started-with-plusnet-protect/ 


United Kingdom



Remerciements0

Re: I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

Four days and counting, no explanation, no reasons what a shambles.

Hi ,

Thank you for ordering from Norton.

We want to let you know that there is an issue with processing your order. You will receive an email confirmation with information about how to download your product when your order has been processed. We apologize for the delay.

Thank you for trusting us for your Cyber Safety needs

— Your Norton Team

Remerciements0

Re: I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

62a450e65ecca:

Four days and counting, no explanation, no reasons what a shambles.

Norton Community does not have access to your Norton account, subscription information nor payment method. 
Please Contact Norton Support regarding your subscription/processing.  

This thread is closed from further comment. Please visit the forum to start a new thread.