Premature auto-renewal without notice
Envoyé le: 2022-06-17 | 10:11 · 1 Reply · Permalien · Traduction:
Norton has taken payment a whole month before my renewal was due, and without first notifying me my renewal was even pending. My account is due to renew on 17th July 2022, but you took payment today - 17th June. Am am now overdrawn because of this. This is appalling customer service. At the very least you should notify customers their renewal is due BEFORE taking it, and furthermore you should take the paymet when it is due - not an entire month before. And because I can't find a way to speak to somebody and sort this out, I'm having to post on here. I would like my money back and I will be going elsewhere. Disgusted.
Re: Premature auto-renewal without notice
Envoyé le: 2022-06-17 | 11:00 · Édité: 2022-06-17 | 11:04 · Permalien
Norton Community does not have access to your Norton account, subscription details nor payment method.
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Please review: Learn more about your automatically renewing subscription
Please check your Norton account to manage licenses / subscriptions.
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Please review: Stop your Norton subscription from automatically renewing
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