I have Norton 360 Premium, when I visit Device Security it tells me I'm not protected on my iMac. This is correct as I am unable to download the software. When clicking on Device Security and selecting Download, it prompts me for a subscription key, even though i'm entitled to this.
I spoke with support on chat, they gave me a key to use, but this didn't work (its like the page just refreshes when validating the key.
Support then did a remote session and messed around for nearly 30 minutes which I was not comfortable with. In the end I ended the support session because clearly this was not going anywhere.
Can anyone suggest anything? the level of support was terrible.. This seems straight forward and support should not need full access to my machine to resolve.