Solved.
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Annual Subacription refund

Envoyé le: 2022-07-29 | 01:45 · 9 Replies · · Traduction:

I have logged for a refund request, is there is a link where I can track the status of my request as I have been given a ref. no.

Thank you.

Regards

Ali

Thématiques: Auto Renewal, Refund, Subscription
Accepted Solution
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Re: Annual Subacription refund

Envoyé le: 2022-07-29 | 08:09 · Permalien

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expire. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expire. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Product Return Form
This form is only for products purchased in the US & Canada.
https://support.norton.com/sp/en/us/home/current/product-return-form

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

View Accepted Solution in Context

Réponses

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Re: Annual Subacription refund

Envoyé le: 2022-07-29 | 05:42 · Édité: 2022-07-29 | 05:42 · Permalien

Maybe, ask Norton Support.  Sorry. IDK

Please Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport

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Re: Annual Subacription refund

Envoyé le: 2022-07-29 | 06:12 · Permalien

How long ago did you make the request?

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Re: Annual Subacription refund

Envoyé le: 2022-07-29 | 07:25 · Permalien

I have tried support but it takes me round and round to the send feedback page, don’t they have a support email address or a phone no. for middle to call.
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Re: Annual Subacription refund

Envoyé le: 2022-07-29 | 07:27 · Permalien

It has been a day…I know it’s not that long but in this digital world it should have been replied to at least an acknowledgment email. I don’t know what happened, I was given a red. No. But where can I check the status…
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Re: Annual Subacription refund

Envoyé le: 2022-07-29 | 07:39 · Permalien

My personal experience is that new charges to a credit card come through almost immediately. But refunds can take a few days. Maybe there is extra verification required for refunds????

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Re: Annual Subacription refund

Envoyé le: 2022-07-29 | 07:59 · Permalien

All I am asking Norton is to acknowledge my refund request. I tried a link to refund it says: 

Pièce Jointe: 
PDF icon order details.pdf
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Re: Annual Subacription refund

Envoyé le: 2022-07-29 | 08:06 · Édité: 2022-07-29 | 08:09 · Permalien

Norton Support is via Chat or Phone.  No email support. 

Please review: ~ regarding Chat Support ~ regarding Phone Support
here > https://community.norton.com/en/comment/8530796#comment-8530796

as test: Chat from Edge ... okay for me. 

~ Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport(link is external)(link is external)

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Accepted Solution
Remerciements0

Re: Annual Subacription refund

Envoyé le: 2022-07-29 | 08:09 · Permalien

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expire. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expire. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Product Return Form
This form is only for products purchased in the US & Canada.
https://support.norton.com/sp/en/us/home/current/product-return-form

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Remerciements0

Re: Annual Subacription refund

Envoyé le: 2022-07-30 | 03:51 · Permalien

Thanks the chat worked in IE. 

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