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Demande de remboursement pour renouvellement

Envoyé le: 2022-08-01 | 02:48 · 1 Reply · · Traduction:

Bonjour, je viens vers vous car je souhaite le remboursement pour l'abonnement annuel effectuer le 31 juillet 2022.

Mon abonnement prenait fin le 3 septembre 2022 et je n'ai pas été prévenu du renouvellement automatique effectuer un mois à l'avance.

Je souhaite donc le remboursement de ce paiement. 

Pour des raisons personnelles, je ne peux continuer à utiliser pour service.

Merci de faire le nécessaire au plus vite...

Cordialement.

Numéro de commande: AP1412857236

Thématiques: Refund, Subscription

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Re: Demande de remboursement pour renouvellement

Envoyé le: 2022-08-01 | 05:29 · Édité: 2022-08-01 | 05:31 · Permalien

01-Aug-2022 | 2:48AM: Frédéric Kuhn created Request for reimbursement for renewal

hello, I come to you because I want the refund for the annual subscription to be made on July 31, 2022.

My subscription ended on September 3, 2022 and I was not notified of the automatic renewal to be carried out one month in advance.

I would therefore like this payment to be reimbursed.

Norton Community n'a pas accès à votre compte Norton, aux détails de votre abonnement ni à votre mode de paiement.

Veuillez contacter le support Norton concernant votre abonnement/remboursement.

Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/fr/fr/home/current/solutions/kb20080417115558EN

Refunds for Norton annual subscriptions
https://support.norton.com/sp/fr/fr/home/current/solutions/kb20100512172507EN

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/fr/fr/home/current/solutions/kb20090818144126EN

___________________________________________________________

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expire. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expire. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Product Return Form
This form is only for products purchased in the US & Canada.
https://support.norton.com/sp/en/us/home/current/product-return-form

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

When you stop your Norton subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which your subscription will not automatically renew.
  • It typically takes a few hours from your request for the change to take effect.
  • Associated recurring subscription benefits may end when you stop your subscription from automatically renewing.

When you stop your recurring subscription, your subscription will not automatically renew. 

  • Your subscription will continue through the end of your current paid term. 
  • Your protection will continue through the end of your current paid term. 

When you stop your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  

  • Your protection will continue through the end of your current paid term.  
  • Your subscription will continue through the end of your current paid term.

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