Ce sujet a besoin d'une solution.
Remerciements0

After upgrade to Norton 360 with Lifelock Select Plus Cloud Backup password Issue

Envoyé le: 2022-08-04 | 13:20 · Édité: 2022-08-23 | 03:06 · 1 Reply · · Traduction:

Upgraded from Norton Security to Norton 360 with Lifelock Select Plus. When I try to run Manage Cloud Backup and enter my Norton 360 password, it states "Incorrect Password". How do I reset the Cloud Backup password?

I have rebooted a couple of time, full boot. Also changed the Norton PW and tried again. I can login to Norton but when I try to "manage" the Cloud Backup and enter the same Norton PW, it still say "incorrect". I suspect the backup wants the PW from the Norton Security version that I had when I setup the backup. After upgrading to Norton 360, I no longer have the old pw.

[Edit: Removed hyperlink to a potentially malicious page to conform with the Participation Guidelines and Terms of Service]

Thématiques: Backup

Réponses

Remerciements0

Re: After upgrade to Norton 360 with Lifelock Select Plus Cloud Backup password Issue

Envoyé le: 2022-08-06 | 14:02 · Permalien

 I suspect the backup wants the PW from the Norton Security version that I had when I setup the backup. After upgrading to Norton 360, I no longer have the old pw.

Your assumption sounds correct. There should not have been any need to change your Norton Account password just because you change or upgrade your Norton product.

Are you saying you no longer remember the old password? Or you just changed the password as you mentioned in your post? If you do remember the old password, have you tried that when trying to log into the backup?

This thread is closed from further comment. Please visit the forum to start a new thread.